We paid extra money for a room with two queen-sized beds, but they put us in a room with two double beds instead. When I politely mentioned this to the people at the front desk, they told me that "hotel queen beds are actually smaller than real queen beds" and acted like I didn't know what I was talking about. They were rude, smug, and completely unprofessional, and refused to correct their error. The elevators are very slow and work about half the time.
- Room Service