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“MOLD IN ROOMS!!!!!!!!”
Review of Empire Hotel

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Empire Hotel
Ranked #329 of 466 Hotels in New York City
Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“MOLD IN ROOMS!!!!!!!!”
Reviewed 3 March 2011

The Empire Hotel NY is a very hip and trendy location, but they tried a little too hard with the design of their showers! We stayed on the 5th floor for a weekend and with the first attempt to shower, we noticed that there was no shower door, so the bathroom floor gets water everywhere while people shower! I am in construction/real estate for a living and said there is no way that was supposed to be designed that way, but we were there for a fun trip, so I didn't think much of it. The second night, we came back to our room and while laying in bed noticed that part of the ceiling had been painted with primer to cover a water leak from the bathroom in the room above us! After discuss the issue with the front desk, they said they were AWARE of the water/mold problem and were doing their best to go floor to floor to resolve the issue. I said 'so I've been sleeping in a room with mold for 2 nights and breathing it in with your knowledge of it' and his response was 'we are doing our very best to fix the design flaw and hope that you'll come back soon!' NOT A CHANCE

  • Stayed February 2011, travelled as a couple
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Helpful?
3 Thank discountaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empiregmanager, General Manager at Empire Hotel, responded to this review, 7 March 2011
Dear discountaz,

My name is David McManus and I am the General Manager of The Empire Hotel. I would like to sincerely apologize for the inconveniences you experienced while a guest at our Hotel. Thank you for posting your feedback regarding the shower design and ceiling damage to our attention. I can assure you that we have a very aggressive preventative maintenance program in place to address any water damage issues that occur within the building to ensure that it is rectified in a timely manner. I hope you will consider returning returning to The Empire again in the near future.

Sincerely,

David McManus
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DC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2011

This boutique hotel offered the highest level in customer service recently experienced! Within 15 minutes of being in my room, I received a call to inquire as to whether the room met my expectations and standards. The price was really great and the location can't be beat...right across the street from the Lincoln theatres/centers and within walking distance of the best retails stores and restaurants. Although the weather did not permit, the hotel offers Indoor/Outdoor Rooftop Bar & Lounge but I did have the pleasure of dining at Ed’s Chowder House restaurant within the facility. Overall, the room was small as expected from the older hotels, but did not lack atmosphere, cleanliness and comfort. Again, for the price, service and location, it will be my hotel of choice again for future visits.

  • Stayed February 2011, travelled solo
    • Value
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Helpful?
1 Thank DC_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dnymrc
Level 4 Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 March 2011

we got a terrific deal on priceline, and stayed at the empire for three nights around christmas. the location is fantastic, the hotel is well appointed, the rooms are small but comfortable. highly recommended, especially if you can get a great rate (we paid about $130/night which i think is pretty good for nyc. i would certainly return.

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank dnymrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2011

The hotel location is perfect just in front of the Lincoln Center and the room was clean and comfortable. The bathroom is small but with a good distribution.
We arrived at the hotel for 2nd time at 15:30 and the room wasn't ready because it needed the house keeping verification (the same excuse at 14:30), after complained several times for the waiting time at last we're in our room at 16:05. The most listened word at the lobby was: "I apologize" , said to us and to the rest of the guests that were waiting for their room for a long time as us. They gave to us a complimentary breakfast for the check-in delay.

  • Stayed February 2011, travelled as a couple
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Helpful?
1 Thank Megyxu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmpireManagement, Manager at Empire Hotel, responded to this review, 3 March 2011
Dear Megyxu,

My name is Jennifer Baldwin and I am the Assistant General Manager of the Empire Hotel. Thank you for taking the time to provide us with your feedback on TripAdvisor. I am pleased to hear that you enjoyed the Hotel and that our location exceeded your expectations. However I am truly disappointed to hear that you were unable to check in until after our designated check in time at 3PM. We sincerely apologize for any inconvenience this may have caused you. Please be assured I will share your feedback with my Executive Team to ensure this issue does not occur again in the future.

Sincerely,

Jennifer Baldwin
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Cayman Brac
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 March 2011

What a wonderful surprise to find this gem of a hotel located right across the street from Lincoln Center! My suite was absolutely lovely and the staff could not have done more for me. The bar was great! Room service was prompt but the food was mediocre and that is the only thing that was not totally perfect about my stay. I highly recommend this hotel to the most discriminating traveler. Recently completely renovated and in one of the most convenient spots in Manhattan, it offers a flawless experience.

  • Stayed February 2011, travelled solo
    • Value
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Helpful?
Thank Sun4me10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmpireManagement, Manager at Empire Hotel, responded to this review, 3 March 2011
Dear Sun4Me10,

WOW!!! Thank you so much for taking the time to write such a glowing review of The Empire Hotel on TripAdvisor. We are so pleased to hear you enjoyed your stay with us. We look forward to the opportunity to welcome you back as our guest in the near future.

Sincerely,

Jennifer Baldwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
1 review
Reviewed 1 March 2011

From the moment I walked in the building everyone was extremely accomodating. My flight came in early, so I was worried about checking into my room. As I entered the lobby/check in area, a very sweet blonde lady helped me with my reservation. She was fast, had a great attitude, and she upgraded my room.
When I got to my room, everything was extremely clean, the shower was amazing. The bed was perfect. I had absolutley everything I needed. The mini bar was fully stocked. Room service was fast and food was wonderful.
As I checked out the next morning, again I saw the same lady. Again, everything was great and I headed to the airport.
My stay at the Empire Hotel, was wonderful. The surrounding area had some great restaraunts !!!.

Thank You

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
Thank Monica42139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wantagh, New York
1 review
Reviewed 1 March 2011

The hotel was absolutely beautiful and really loved staying there. So looking forward to going back when the roof top pool is open in the spring. Definitely recommnend this hotel. Great location and wonderful staff as well.

  • Stayed February 2011, travelled with friends
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank kelly91501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empire Hotel

Property: Empire Hotel
Address: 44 West 63rd Street, New York City, NY 10023-7029
Phone Number:
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #329 of 466 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
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