We booked a room at the Comfort Inn because it was one of very few hotels that offered two beds in the same room. Our experience at the hotel has been very disappointing. The hotel did not have our room available and only had a room available with one bed, despite the fact that we were charged extra for choosing a room with two beds. The receptionist refused to let me talk to her manager over this and told me that I should have called the hotel ahead of time to confirm that the specific room had been available.
Our room was extremely noisy. The heating was really loud, and we could not sleep at night with the fan on. And it was freezing cold when we turned it off. Moreover, there is a night club right next to the hotel that got pretty loud. And finally, our room was next to the dining area, and we were awoken at 6 am by noise from other guests and staff.
While our room had two telephones, a TV and a coffee-maker, it didn't have a closet or any other place to hang our clothes! Moreover, there was a four foot-high pile of trash right in front of the hotel entrance. Terrible experience, stay away!
- Official Description (provided by the hotel):
- Free WiFi and hot breakfast. Comfort Inn Times Square South is conveniently situated in the heart of Manhattan. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Broadway Theater District, Times Square, Madison Square Garden arena, the Empire State Building and the Rockefeller Center are all within walking distance from this New York, NY hotel.Each of our 100 percent non-smoking guest rooms feature modern decor and upscale amenities, like flat-panel, televisions, pillow-top mattresses, coffee makers, spacious work desks, hair dryers, irons and ironing boards. ... more less
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- Also Known As:
- Comfort Inn Times Square South Hotel New York City
- Times Square Comfort Inn
- Comfort Inn New York City
- New York City Comfort Inn