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“Friendly, helpful staff”

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Comfort Inn Times Square South
Ranked #314 of 469 Hotels in New York City
Reviewed 11 July 2014

My cousins and I stayed here for three nights to celebrate our milestone birthdays and were very pleased with the accommodations and the service. We felt the rates were reasonable considering the convenient location and the hot breakfast each morning really helped to cut down on food costs. Although the breakfast area was quite small, our room was clean and comfortable and suited our needs since we spent most of our time exploring NYC. Peter and Fiona from the front desk were extremely helpful and friendly each and every time we had a question or needed some tips. Best tips Peter gave us (and there were many) were: purchase your discounted Broadway tickets at the "TKTS" booth at the Seaport South Street location rather than the Times Square location -- one day we waited for only 15 minutes and got seats in the third row for that night's performance. Amazing! We went back the next day and walked right up to the counter for decent seats (not as good as the first night though) for that same night's performance of a different show. Peter's second tip was to eat at "John's Pizzaria" on 44th street -- best pizza I've ever had and great service was provided! I would definitely stay here again.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank malice5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 12 July 2014

Dear malice5,

We are delighted to hear that you enjoyed your stay with us and have felt the warmth and professionalism of our wonderful staff! We continuously strive to make each guest experience an enjoyable one. We are devoted in exceeding our guest expectations and knowing that we were able to create that experience definitely encourages us to continue to strive to exceed the hospitality standards in service! Thank you for your motivation and we look forward in providing even better service upon your next visit with us!

Best wishes,

Susana McCoon
Front Office Manager

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458 - 464 of 1,158 reviews

Reviewed 10 July 2014

So close to Amtrak Penn Station that we could have walked if it hadn't been 12:30 am when our train arrived. Taxi ride was $4.50. We only stayed overnight because we were catching another train early the next day. I called when we knew we were arriving so late & was assured they were holding our room. William at the front desk was friendly & efficient. I had reserved a king bed but when we got to the room it was two doubles. Too tired to request anything different, just interested in getting a few hours sleep. No problem that the room was small with little room to move. The beds were comfortable & we slept well. Breakfast was available at 6:30 am. Small dining area. Check out was a breeze & cabs were close by.

Stayed: July 2014, travelled as a couple
Thank Grandmoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 20 December 2014

Dear Grandmoose,


We are glad that you enjoyed your New York City experience and your stay with us! We would love for you to come back and experience even more. Should your travels bring you back to NYC, please think of the Comfort Inn Times Square South Hotel your "home away from home".

Kind regards,

Susana McCoon
Front Office Manager

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Reviewed 28 June 2014 via mobile

We Took a room with 2 king beds for 10nights.

Pros:
Location:Two blocks from Port authority Bus Terminal, and Times sq. Is very close too.
Comfortable beds. Clean, spacious bathroom
Linen and towels are clean and of good quality
Coffee machine
Breakfast
Cons:
No fridge, very limited storage space
Public areas are tiny and dated (lobby &breakfast room).
Price

Service- I will report again after we checkout
They agreed to enable late checkout, which is very nice, and were creative and flexible about it.

Stayed: June 2014, travelled with family
4  Thank Mira12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 30 June 2014

Dear Mira12013,

Thank you for sharing your review with us. We are happy to hear that you enjoyed your overall stay with us! We hope to have you stay with us again upon your next visit!

Best regards,

Susana McCoon
Front Office Manager

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Reviewed 27 June 2014

Stayed at this hotel a few weeks ago for 5 nights and had a great experience. Booked the pay in advance rate through choicehotels.com and got a decent rate of $190/night plus taxes. Hotel is centrally located on the west side of midtown, close to anything and everything. Check in was fast and easy, front desk staff friendly enough. I had to book a separate reservation for my first night (that I paid for with points) and the only freebie room they had was two doubles, so I knew I would have to change rooms on the second day. There was a little confusion with the front desk staff over this and I found myself explaining the situation several times to different people at the check in desk. In the end they figured it out and even gave me the exact room I asked for, a king on a high floor on the front of the hotel. Yes, the room was smaller than a typical hotel room in any other city, but I found it to be a pretty standard size for Manhattan. I have stayed in MUCH smaller hotel rooms in NYC and had no problems with the size of the room. The room was squeaky clean, very nicely appointed and the bed was comfy. Daily service was spot on and there's a small safe that I stored my iPad in while out of the room. Only went down for coffee on one morning and, as others have pointed out, the breakfast room is kinda small, so just grabbed my coffee and went back up to my room to enjoy it. No big deal. Overall, this is a perfectly nice hotel in a great area of Manhattan and I would definitely stay here again. Only the super picky might find fault with the Comfort Inn Times Square South!!

Stayed: June 2014, travelled solo
Thank nyclover18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 28 June 2014

Dear nyclover18,

We thank you for your honest review! We strive to make every guest experience a perfect one! As hospitality professionals our team is very focused on getting the exact details for your reservation so that we ensure that your accommodations are exactly what you are expecting.
We are pleased that you enjoyed your stay and were able to indulge in our prime location! We will welcome you with open arms upon your next visit once again!

With kind regards,

Susana McCoon
Front Office Manager

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Reviewed 27 June 2014

I was skeptical after reading reviews- but I found it convenient, clean, and just perfect for a jaunt through the city. I will definitely stay there again (but not for the free breakfast- needs improv)

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Kristen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 28 June 2014

Dear Kristen P,

We thank you dearly for sharing your stellar review about your stay. We are so excited our charming location was to your liking and that we were close to your areas of interest. I am grateful that you have mentioned that you will return in your future visits. We love making special moments and endless memories so your stay is always special and unique.We all would be honored to welcome you back and create another wonderful experience.


With kind regards,

Susana McCoon
Front Office Manager

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Reviewed 24 June 2014

We needed something close to the action but didn't want to break the bank. I booked through the loyalty program and paid up front for the best rate.

Located just a block from the bus terminal and very near the ABC subway, this location is ideal for a casual tourist. Times Square and Broadway are within walking distance.

We were greeted very cordially by Leo, got checked in and took the quick elevator ride to the 15 floor. There are only four rooms per floor and they are rather small. Ours had two doubles and sometimes it was tight. The entry door would scrape the bathroom door handle whenever we opened it. But things were comfortable and clean (except the shower curtain needed changing and that sort of affected the entire room. I asked for a new one and I think they changed it a couple days later).

Maid service was good. The breakfast room is very cramped and navigating through breakfast with the other guests was sometimes difficult. The food was okay.

The staff was very friendly and helpful. They were always happy to take the time to help with a restaurant rec or directions, train info, etc.The location is very good. I would definitely stay here again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank mycle22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 27 June 2014

Dear Mycle22,

It is wonderful to hear you had a pleasant stay with us, and enjoyed our hotel's centralized location and amazing staff!!! We hope you had a wonderful stay in New York City, and we would love the opportunity to impress you once again on your next visit with us.

Kind regards,

Susana McCoon
Front Office Manager

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Reviewed 20 June 2014 via mobile

We loved this hotel. From the moment we stepped through the door we were treated like family. We were always greeting upon returning and told to "have a great day" when we left. The rooms were seriously small, I literally slept on the air conditioner with a pillow pressed between the wall and bed. The window sill was the only place that had room for my suitcase. But, everything was updated and very clean. The breakfast room was also small had hard to move through, but there is free breakfast and that is hard to find in NYC! The location made me a bit nervous at night, there is a club right next room with hookers, but inside the hotel I felt very safe. Times Square and theater district are a few blocks away as is the subway and Port Authority. There is also a Duane Reed a block away and that is very handy. I highly recommend this hotel and will defiantly make this my NYC hotel of choice!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SullyND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded 22 June 2014

Dear SullyND,

We thank you dearly for sharing your fantastic review about your stay! We are very pleased that our ideal location was to your liking and that we were close to your areas of interest. We are happy to hear that you were able to indulge with our service and amenities. We strive in creating special moments and endless memories so that your stay is always special and unique. Your wonderful compliments about our hotel, service excellence and professional staff are greatly appreciated. We would all be honored to welcome you back and create another wonderful experience here at the Comfort Inn Times Square South because everyone that stays with us is like family!

Kind regards,

Susana McCoon
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Times Square South

Address: 305 W 39th St, (39th St and 8th Ave), New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#217 Romantic Hotel in New York City
Price Range: £124 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Times Square South 3*
Number of rooms: 78
Official Description (provided by the hotel):
Free WiFi and hot breakfast. Comfort Inn Times Square South is conveniently situated in the heart of Manhattan. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Broadway Theater District, Times Square, Madison Square Garden arena, the Empire State Building and the Rockefeller Center are all within walking distance from this New York, NY hotel.Each of our 100 percent non-smoking guest rooms feature modern decor and upscale amenities, like flat-panel, televisions, pillow-top mattresses, coffee makers, spacious work desks, hair dryers, irons and ironing boards. ... more   less 
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Also Known As:
Comfort Inn Times Square South Hotel New York City
Times Square Comfort Inn
Comfort Inn New York City
New York City Comfort Inn

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