We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Quality for NYC . . . But Pricey”
5 of 5 bubbles Review of The Plaza

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Plaza
Ranked #98 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Forney, Texas
Level Contributor
64 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great Quality for NYC . . . But Pricey”
5 of 5 bubbles Reviewed 25 December 2011

I stayed at the Plaza on a business trip and in terms of quality, room size, comfort and location (my NYC office is about .5 miles away; but note if you are a tourist, it is right on Central Park south which, in my opinion, is a fantastic location if your visiting NYC ) I found it for NYC standards top quality. Because I was able to get a fairly steep discount through a travel agent, which made it relatively reasonable, I stayed here on this stay. I wish I could justify the expense to stay here when I'm in NYC on all my stays! The staff was great and the room was so comfortable . . . my travel agent was also able to also get me an upgrade. I strongly suggest if you stay here, that you join the "Fairmont President's Club" beforehand for added perks such as free Internet use, free newspaper, etc. It's a great program and it is totally free! Conversely, "tea time" was about fifty bucks a person and I just couldn't get myself to splurge on that one . . . well, actually I was more worried that our bookkeeper would cross his eyes when viewing that expense!

Room Tip: join the Fairmont President's Club,
See more room tips
  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Moochiebpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,176 reviews from our community

Traveller rating
    1,383
    397
    195
    117
    84
See reviews for
636
791
108
219
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Onalaska, Wisconsin
Level Contributor
200 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed 24 December 2011

The Plaza is life at its best.
Luxury, location, and action.
Price is not for the faint of heart but location, location, location.

Room Tip: We chose adjoining rooms for the family.
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RSTT3959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 17 December 2011

Very good service, fantastic location...beautiful renovated room with nice bathroom... (gold!) - All as expected :)
Only the motion sensor lighting was funny part...that's reason why you don't cross housekeepers. Technology !

Room Tip: Some rooms has view for central park, some rooms don't have bathtub... mention upon reservation.
See more room tips
  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank we857966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 15 December 2011

We traveled with another couple and our respective children for a 3 night stay in New York. 4 rooms and $30,000 later we left disappointing.

Don't get me wrong the rooms are spectacular and the hotel is well situated, but at this level it is all about the small stuff....a sample:

Rooms were booked under one name, so on arriving we tried to change 2 of the rooms into the correct names. This did not work and the error went on for 3 nights; we could not get room calls, and our kids could not get keys as they did not have the right ID. We tried to change the rooms to the right name every morning but we were never successful....even on check-out the room bills were all confused

The main entrance is tourist attraction, and the hotel entrance is through the public area off to the left. Instead of a welcoming smile as you return every day, you are faced with a large bouncer asking for ID - apparently to stop the tourists entering the hotel, but it is just not a polished welcoming solution (especially with kids)

Saturday night after returning from a great night out and looking forward to a bottle of champagne to celebrate the weekend, we found that after dropping of our coats etc the bar was closed for a private function - at 11:30pm !! What 5 start hotel would close it's bar on a Saturday night from it's guests without any forewarning....still can't believe that actually. Is the $50k quick cash grab worth more than customer loyalty....I guess so.

Morning coffee in room - 1 hour 15 minute wait.

Wrong newspaper Saturday. No newspaper Sunday....small stuff but very disappointing

Service - sorry they are just not in the 5 start market. No eye contact, no greeting, no memory of anyone or any previous communication.

Room Tip: The room controls are managed through an ipad on the coffee table. This is not explained to you on c...
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 346Timber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Kilbride
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 December 2011

Stayed for the 2nd time at The Plaza Hotel and once again they exceeding my expectations. The overall experience was brilliant. This hotel has the best address in Manhattan and as soonas youw alk through the door you get exceptional service and quality.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LAHTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
5 of 5 bubbles Reviewed 12 December 2011

From checking in to checking out first class service, staff attentive and helpful, rooms spot on, location cannot be bettered. Very busy bar areas but never failed to get a seat. Would certainly return next time I'm in NY.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christin595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 11 December 2011

WOW, what an amazing hotel. This is one of my all time favorite hotels.
The rooms are out of this world, the staff friendly and cater to all your needs. From the moment you arrive you are treated like royalty. I would go back to this hotel tomorrow. Xxxx

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 11 January 2012
Thank you for your posting. We are glad that you enjoyed your stay and we look forward to welcoming you back sometime soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Ritz-Carlton New York, Central Park
Upper East Side
The Pierre, A Taj Hotel, New York
Midtown
1 Hotel Central Park
1 Hotel Central Park
#31 of 467 in New York City
4.5 of 5 bubbles 1,117 reviews
Show Prices
Show Prices
Show Prices
Midtown
the Quin
the Quin
#43 of 467 in New York City
4.5 of 5 bubbles 2,524 reviews
Midtown
Park Hyatt New York
Park Hyatt New York
#20 of 467 in New York City
4.5 of 5 bubbles 1,272 reviews
Midtown
The Sherry-Netherland Hotel
The Sherry-Netherland Hotel
#8 of 467 in New York City
5.0 of 5 bubbles 676 reviews
Show Prices
Show Prices
Show Prices

Been to The Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Plaza

Property: The Plaza
Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in New York City
#50 Green Hotel in New York City
#79 Luxury Hotel in New York City
#104 Romantic Hotel in New York City
#104 Business Hotel in New York City
#131 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Official Description (provided by the hotel):
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Fairmont Hotels, Odigeo, Hotels.com, TravelUp, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza New York City
Plaza Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing