My husband got me two nights at the Plaza as a 40th birthday present. I was excited as the hotel was synonymous with New York and I had always wanted to stay there. Unfortunately the experience I had was below average. Firstly when I arrived the doorman assumed I was going to use the food hall rather than be a guest of the hotel so tried to usher me towards the side entrance. I had several issues with my room upon check in. The safe didn't work; I couldn't dial out externally from the phone and I could not find the switch to turn off a main light. As I had been given no information about the room facilities upon check in and also could not dial down to the front desk (phone not working), I had to go down and ask if there was a standard room facilities booklet that you usually get in a hotel room. I was told then that it was all contained in the ipad in each room. I don't know why this was not mentioned at check in. The next day, the morning paper I had requested didn't turn up so I had to chase it up. When I checked out, the staff member behind the desk asked me 3 times if I needed help with my bags even though the answer was yes all 3 times. Even so, no-one showed up to help so eventually I just did it myself. Apart from these annoying things that added up to a less than stellar stay, the hotel room I was in looked a bit worn and lacklustre The finish overall was not what you would expect from a hotel purportedly of this standard. The staff seem a bit bored and not really invested in their roles. I have stayed at many top ranking hotels around the world and the Plaza just does not measure up on any level apart from the fact it has a glamorous history.
- Official Description (provided by the hotel):
- Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more less
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- Also Known As:
- Plaza New York City
- Plaza Hotel New York City