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“horrible”
Review of The Plaza

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The Plaza
Ranked #96 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Tr- Pol3
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“horrible”
Reviewed 1 May 2014

No one answers phone, Internet is horrible, they forget to clean the rooms, the bags stay with the concierge for over 8 hours two days in a row. They even sent us the wrong shopping bags. No one answers the phone

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
7 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (305)
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Phoenixville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

The Plaza is such a beautiful hotel. Everyone was so polite and very helpful. I can't wait to go back again. This is the best location for shopping. The staff are very caring and go above and beyond to make your stay amazing. If you want to be treated like royalty then this is the hotel for you. First class

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Tanya Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 April 2014

My wife and I stayed at the Plaza for our anniversary. This hotel used to be my 'go-to' hotel in NYC when I travelled on business- for the location and character- but mainly for the service levels. I've stayed at the Four Seasons in NYC several times- and while that was excellent, it fell just shy of the Plaza because of personalized service (in the past). That would not be the case today. On the + side: our room (with a terrace) was great. -The concierge staff was fantastic. On the negative: the blinds and iPad room controls both had issues during our stay, noise from doors shutting in the hallways was quite loud... and difficult to avoid. small request by the hotel staff were ignored or unable to be met. The "food court' atmosphere on the lower level is quite pedestrian. The check in process and front desk professionalism has gone down several notches since the renovation. We would rate the overall stay an 8.5- which isn't bad at all- but if you've been spoiled by the Plaza in its past, you will find that it falls short.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
3 Thank TheTruth777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2014

Very bad experience overall, the wifi did not work & charged for the privilege, they organised a car service for 5am, which never turned up, I then organised my own uber car , the heating in the room was stuck @ 80c for the first night.


  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Gregory T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 April 2014

My family and I stayed at The Plaza Hotel with 8 rooms for about a week in Feb. The location of the hotel is convenient and it is nicely decorated. However, the staffs tends to provide service with a rude attitude and are not attentive at all. It felt like the hotel is better off to equip themselves with machine than these unfriendly staffs. For the week that I was there, I hardly see any smiles on any of their faces. The ones working in the lobby seemed to be busy all the time looking at the computer monitor. Not a single acknowledgement as an eye contact or a simple good morning was given. The security was rude and all he cares about is if people are taking photos of the hotel. When we returned to the hotel after shopping with bags to carry, the bellman did not bother to offer any assistance. I cannot believe this is actually a Fairmont managed hotel with the level of service it provides. I would definitely not choose this soulless hotel again and I would not recommend anyone in doing so.

Room Tip: Not much to talk about as I do not advise to anyone to choose this hotel
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Acez246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 April 2014

My husband and I had afternoon tea at the Plaza. It was fantastic!! The service was phenomenal and the food was delicious. It was worth the $80 per person to have the experience. So next time you're in NYC and you'd like something fancy to do, have high tea at the Plaza. But, please make sure to dress appropriately--no jeans!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank Chictraveler37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level 5 Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 April 2014

The Plaza is a glorious, historic hotel. It is conveniently located to say the least. We enjoyed the setting. The staff members were friendly but not warm.The Plaza could only be improved by friendlier, less haughty staff.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank d125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Plaza

Property: The Plaza
Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in New York City
#52 Green Hotel in New York City
#79 Luxury Hotel in New York City
#102 Romantic Hotel in New York City
#104 Business Hotel in New York City
#129 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Official Description (provided by the hotel):
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 
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Also Known As:
Plaza New York City
Plaza Hotel New York City

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