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“Afternoon Tea worth every penny!”
Review of The Plaza

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The Plaza
Ranked #97 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Bournemouth, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Afternoon Tea worth every penny!”
Reviewed 26 May 2014 via mobile

My sister & I took afternoon tea at the Plaza, it was out of this world. The sandwiches were made within seconds of us consuming so extremely fresh, cakes were clearly made that day and the tea just kept coming. Absolutely worth every penny of the $50 each that we paid.

Stayed December 2013, travelled with friends
Helpful?
1 Thank mrsmac067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (299)
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English first
London, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 May 2014

This is a beautiful Hotel with lovely rooms.High quality food and overall good service but let down badly by a sense that its living off its iconic status.I had to pay almost $30 dollars for a morning wake up coffee.This is absurd.Why on earth haven't they an Expresso Machine! I expect nothing less in a luxury Hotel.The Bar in the lobby serves great cocktailsWhy is it short staffed and is it necessary to make a fuss to get served.I am a Member of the Presidents Club Is it to much to expect a commitment to a late check out made at the time of booking to be honoured.Disappointed overall!Get the Plaza up to the standards of the Savoy and Pacific Rim and I might come back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Akyemman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 30 May 2014
Dear Akyemman,

Thank you for sharing your feedback with us here on TripAdvisor. While I'm pleased to hear that you enjoyed our rooms, the quality of the food, and our colleague's overall service, I'm sorry to hear that you were disappointed with other aspects of your stay. We do have espresso machines available upon request, and would have been happy to provide you with one. Should you choose to stay with us again, please let us know at the time of booking and we will note the request in your profile. And while we aren't able to guarantee late check-out requests upon booking, we always try our best to accommodate when possible based on occupancy levels, which we hope you can understand.

We appreciate your comments and I hope you'll consider giving us another chance to "wow" you on your next trip to New York City. Thank you, again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katonah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

Excellent. The hotel staff went out of their way to make us feel welcome. They were extremely courteous and efficient and enjoyed hearing about our Plaza history......first date at The Rendezvous Room, wedding night, 25th,30th,40th and our 50th this year.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Thomas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 30 May 2014
Dear Thomas O,

Congratulations on your 50th anniversary and how lovely it is to know that your first date was here in The Rendezvous Room - we love hearing these stories! We are so honored to be a part of such wonderful milestones in your life and we look forward to welcoming you back for the next.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jhb
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2014

Our annual trip was an absolute pleasure. We love New York, and we love staying at the Plaza. I genuinely believe that you cant get a better hotel. The plaza has the best location, rooms, staff and the food hall make this the best hotel in NYC!!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West New York, New Jersey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 May 2014

So this hotel is one of the best in New York. The location is amazing being that you are in front of Central Park. I must say that the staff is what separates this hotel from any other. The rooms have an antique feel to them only unique to New York. I strongly recommend that you go and see the Plaza hotel and stay there!

Room Tip: All the rooms are amazing but the rooms facing the courtyard are fairly cheap with great views
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jroque89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 30 May 2014
Dear Jroque89,

Thank you for your post. We are thrilled to hear that you consider us " one of the best in New York" and will share your kinds words with the team. We look forward to welcoming you back again on your next visit to New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 May 2014 via mobile

So this hotel is wonderful in its decor, the service staff give you is brilliant and is in a great location. The bathroom and bathtub was beautiful! Beds very comfortable too. The IPad controls did play up in the room however.
I thought this was the best hotel I had stayed at.

on my return home I was disappointed to learn from my sister that the hotel had charged her over $125 for a small birthday cake for my boyfriends birthday as a surprise! I had organised one via the hotel which in fairness to the hotel was complementary, it was just the right size for 2 as a dessert.

The $125 cake my sister had ordered was smaller than the one I had organised and was not of the same quality, which was a shame. I feel my sister was ripped off here,maybe in the hope of the hotel with us not finding out their ridiculous charge for cake!

This is why my review is less than great.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank thescarletwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 May 2014

ok, after very nice hotel in LA and Miami, i couldnt wait to go to New York and visit The Plaza Hotel since i was dreaming to visit it since i was little and saw it in Home Alone 2. It is very nice hotel, but its not thaat luxury and cool for its prices. Anyway i had good time.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ulya I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Plaza

Property: The Plaza
Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in New York City
#49 Green Hotel in New York City
#79 Luxury Hotel in New York City
#104 Business Hotel in New York City
#104 Romantic Hotel in New York City
#131 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Official Description (provided by the hotel):
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 
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Also Known As:
Plaza New York City
Plaza Hotel New York City

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