We booked the Plaza expecting it to be a high end hotel, but were surprised to find to rooms and service lacking.
Outdated decor and desperately in need of a general overhaul.
We arrive with our 12 year old son at 11 pm tired and ready for bed. Although we had booked a cot for him in was not in the room. I had to call and have it brought in and set up. It took at least 25-30 minutes for housekeeping to bring it up.
We are staying on a floor with a butler. At no time has our butler stopped by, introduced themselves or left any complimentary water (or anything else).
The next day our tv didn't work and the toilet was broken. After cleaning the room still no water. We called about the tv and toilet in the morning and when we came back at the end of the day I spoke to the front desk manager about the above who apologized and offered to buy us breakfast tomorrow. I asked about leaving water in the room and he indicated that this should be done every time the room is changed. We'll see about that tomorrow.
When we came back up to the room the tv worked but the toilet still had not been fixed. The repair man showed up at 6:15 when I was getting ready to go out for dinner. I am not sure why this could not have been dealt with during the day.
We are booked for 4 more nights. Let's hope things improve.
- Official Description (provided by the hotel):
- Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more less
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- Also Known As:
- Plaza New York City
- Plaza Hotel New York City