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“Amazing!”
Review of The Plaza

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The Plaza
Ranked #103 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Lake Louise, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing!”
Reviewed 29 July 2014

If you want luxury and perfect walking distance to the main attractions in NYC then this is it. The Plaza will forever stay in my memory as the epitome of luxurious hotels! The rooms were beautiful and we went to the Champagne lounge and had amazing service and great food. It's adjacent to Central Park and we walked to many great restaurants, Times Square, Central Station etc.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank TravellingChild296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,280 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (305)
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Carmel, Indiana
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2014

My family and I stayed in a suite for 4 nights, and while the property itself is gorgeous, for the rates they charge and their placement as a luxury hotel, I honestly expected more. Staff are friendly and try hard, but clearly are not trained at the level of the best hotels. Service for anything tends to be slow and inconsistent. For example, we ate breakfast in the hotel every morning, and sometimes coffee came in a pot, sometimes just a cup and we'd have to wave again and again to catch a waiter for a refill. We ordered room service only once, and I was cut off the first time, called back and was put on hold, and after about 5 minutes was able to order; however, they still ended up getting the order slightly wrong; and finally, we called to have the table removed, but after two hours no one showed up so we went to sleep and called back again in the morning after moving the table into the hallway; and even then, 30 minutes later when I last checked, the table was still sitting forlorn in the hallway. Again, for a luxury hotel that charges the rates they do, I would expect much more.

The lobby is always crowded, but can be a zoo during check in and check out times (it is too small a space for the peak traffic), and wait times for the elevators can be annoying.

Overall, we enjoyed our stay, but I would not choose to stay here again. Come for the afternoon tea, yes, and gawk at the beautiful property, but there are superior choices in the same price range to stay, and good choices even in lower price categories.

Room Tip: Many people want a park view, but check carefully, as even the park suite only has a partial view of...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Kevin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 8 August 2014
Dear Kevin Y,

Thank you for sharing your feedback with us. While you enjoyed your overall stay, I'm very sorry to hear that we didn't exceed your expectations. I'd like to take this opportunity to assure you that I have shared your post with our Director of Food & Beverage in order to facilitate further review. Thank you, again, for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
None
1 review
Reviewed 25 July 2014

The Plaza Hotel is beautiful! Our room was lovely and spotlessly clean. Exceptional customer service. Great location off Central Park. Many food options with 2 lounges, restaurant and Todds English Food Hall with countless options. Great room service. Surly door service-made up for with great interior service.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank None N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh Scotland
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 July 2014

There is an excellent reason why it's called "THE" Plaza because it is so different from any other similar named hotel. From the moment you are greeted by the Doormen to walking through the front door you will be impressed by the grandeur & elegance of The Plaza. Entering the Palm Court is a relaxing experience in itself with the scent of flowers wafting through the air.
If you are wanting to celebrate a special occasion or just to enjoy a well earned treat then I would recommend that you stay at The Plaza and relax on the luxurious beds, the sumptous surroundings & indulge yourself for a few days.
This is a hotel stay that you will remember many weeks/months even years later with fond memories.
As you would expect the staff are wonderful & courteous however perhaps a more pleasant surprise was how pleasant fellow guests are to each other, this hotel inspired more conversations in the elevator than any other hotel we have stayed in during visits to NYC - relax / enjoy be rejuvenated !!!

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Edinburgh18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 1 August 2014
Dear Edinburgh18,

Thank you for your post! We are so happy to hear that you enjoyed your stay at The Plaza, from the flowers in The Palm Court to our courteous colleagues and friendly guests. We hope to welcome you back again soon for another few days of indulgence!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davie
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

This hotel is amazing. From the moment you walk in everyone is there for your needs. The only down side be careful of room service charges. Otherwise I had a wonderful experience. The rooms are spacious and well appointed.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Karen I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 July 2014 via mobile

My fiance & I stayed here last Christmas eve after always seeing it in Home Alone lost in New York. As It was my dream to have a white christmas it only seemed right that we stayed at The Plaza Hotel on Christmas Eve. This hotel did not disappoint! The rooms are beautiful! We ordered room service dinner which was wonderful & then we ordered the icecream sundae just like on the movie Home Alone! We then layed in bed eating & watching home alone & it was wondeful.
Later in the night we could hear kids running up & down the hallway yelling ' Santa's coming' it really made it feel so Christmasy & fun. Christmas day we had lunch at the plaza with family with was also great. Definately worth every cent. Very different Christmas experience than our usual Hot sunny Christmas days back home in Australia. Def recommend.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jess d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 1 August 2014
Dear jess d,

Thank you for your post! We are thrilled to hear that you enjoyed your stay with us this past holiday season. It sounds like you and your fiancee had a truly memorable weekend, and we hope to welcome you back again on your next visit to New York City,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 July 2014

Beautiful hotel, very elegant room. Beautiful views of Central park, stylish decor, in-room iPads to control lighting and temperature. The bathroom is beautifully designed, with Caudalie amenities, bathtub and fluffy bathrobes. Housekeeping was great. However, I think kind of lack some special touch, like fresh flowers or a welcome drink when you arrive at night or even a phone call to check if you need something else. Taylor from the front desk was just great, but in general I didn't felt the staff eager to please the guests.

Room Tip: Ask for Central Park views.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Luiza H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaHotelManagement, General Manager at The Plaza, responded to this review, 1 August 2014
Dear Luiza H,

Thank you for your feedback! I'm pleased to hear that you enjoyed your overall stay, however regret to learn that you felt a few areas could use improvement. We certainly thank you for your valuable feedback and hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Plaza

Property: The Plaza
Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in New York City
#52 Green Hotel in New York City
#85 Luxury Hotel in New York City
#102 Romantic Hotel in New York City
#104 Business Hotel in New York City
#129 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Official Description (provided by the hotel):
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 
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Also Known As:
Plaza New York City
Plaza Hotel New York City

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