I usually don't write reviews because I'm much too lazy to do so, but I felt it was very much necessary after my stay here. Me and my boyfriend stayed here (We live in NY) for my birthday weekend because the theme intrigued us and location was convenient.The room was nice, dim lighting, flat screen TV, very comfortable bed. However, the staff is COMPLETELY standoffish and uninterested when it comes to serving customers. Housekeeping didn't come by because we wanted to sleep in late, and I totally understand that they don't come by the rooms after a certain time. My boyfriend called down to ask for a change of towels and they said it wouldn't be a problem and someone should be right up. They NEVER came by to change the towels or take out the garbage. We literally asked about four times and the man at the reception desk was very indifferent and unapologetic, he simply asked a guy next to him to do it and the guy replied "Really? Do you see the time?" (It was 9pm). Then he hurried away and said he'd do it, but when we came back to the room the garbage was still there and the towels were still there. WE HAD TO TAKE OUT OUR OWN GARBAGE. Also, there was a huge waterbug on their carpet outside that my bf killed, and nobody bothered to clean that up either. That's GROSS.
Lastly, they have a scale in the refridgerator in the room so basically if you move anything or put anything in there, they try to charge you as if you drank one of the overpriced beverages in there. Their cleanliness matches their horrible customer service, AVOID AT ALL COST.
- Official Description (provided by the hotel):
- Distinctive Accommodations in the Heart of Times Square. Find inspiration in the pulse and passion of New York City after dark at Night Theater District - a boutique hotel in Times Square and a study in modern aesthetics. Here, you will disappear into a realm of playful contrasts, from the black-and-white checkerboard floor in the lobby to the invitingly guest rooms and suites. Enjoy the excitement of Times Square. See a show just steps away in the Theater District. Allow Night to summon the aura of a stylish private residence in the heart of NYC. Voted Sexiest hotel in America by TripAdvisor Editors. ... more less
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- Also Known As:
- Night Hotel Nyc