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“EVERYTHING YOU COULD WANT”

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Best Western Plus Hospitality House
Ranked #127 of 467 Hotels in New York City
Certificate of Excellence
England
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“EVERYTHING YOU COULD WANT”
Reviewed 7 November 2011

Recently came back from a 5 day 4 night break in New York with 5 other ladies and stayed at the Hospitality House, and what a find!!!

Brilliantly located in the heart of downtown Manhatten you will find everything you need for stay in New York........ firstly the rooms are large, the beds are large and the breakfasts are as large as you want them to be as you can take your trays from your lovely rooms and go and get coffee, tea, chocolate, waffles, cereal, muffins, bagels, and as much fruit as you want up to the comfort of your room.

I have got to mention Sam (Hotel Manager) who was a complete star, as being first time visitors to the Big Apple we needed some guidance and he didnt disappoint....... advising us on a variety of topics, be it trips, restaurants, transport to the airport, sites etc... nothing was too much for Sam and he always had a smile whatever the time of day or night.

Would not hesitate to stay here again when I return which we all intend to do as we had such a fab time.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CEdwardsEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 11 November 2011
Thank you for beautiful review and for being our guest. We are very happy that you had a memorable experience and found the hotel exceeded expectations! Sammy is our star in guest service and we appreciate your telling us that he provided excellent service to you. We hope to see you and your friends/family again soon!!
Warmest Regards
Robert
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Rating summary
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Traveller tips help you choose the right room.   Room tips (161)
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English first
Hobart, Australia
Level Contributor
117 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 November 2011

This was a great place for families. We had a one bedroom apartment which had a sofa bed in the main living room. It had two big TVs and came with a nice free breakfast each morning. The place is very central to Central York, Rockefeller Centre and Times Square

Room Tip: 1 bedroom is sufficient for a family of four as long as the children are prepared to sleep together...
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  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 November 2011

We booked 6 nights here at half term. We booked the 2 bedroom apartment as we have 3 kids. What a great find, great location, comfortable beds in fact better than my own! So spacious, 3 big T.V 's just what you want after a long day shopping and sight seeing! The staff are so friendly! The receptionist offer help anytime. The kitchen is well equipped and fresh coffee refilled every day. The breakfast is a big plus with 3 kids! We all loved it here and would love to go back!.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmandaSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 October 2011

We have just spent 3 nights here & it was seriously better than we could have imagined! We were travelling with a baby & so we wanted to stay somewhere with a kitchen... And what a find this was! I can't fault it at all! The bedrooms are very comfortable, the living areas are spacious & nicely decorated, the kitchen is practical, the bathroom was clean & had a bath too! Breakfast is great & they provide trays in your room, so get down for 7am & pick it up & enjoy in the comfort if your own living room! This was by far better than staying in any hotel... I will be recommending it to our friends & family and I hope we will make it back some day! The staff are friendly, happy to help & keep this place ticking over nicely! Thankyou all for making our stay so wonderful!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 1 November 2011
Thank you for your positive review and patronage. We are thrilled that we fit your needs and provided superior friendly service while you were here!! Thank you again. We hope to see you and your friends/family again soon!!
Warmest Regards
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire
Level Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 20 October 2011

My Husband, Son and I stayed for 5 nights from 11th October 2011. The accommodation is well placed midtown with a maximum fifteen minute walk to Times Square. The accommodation was very spacious with a large sitting room with a double sofa bed used by our Son during the stay. Our bedroom was a good size, the bed was very comfortable and plenty of storage space. The sofa bed was unfortunately rather well used and very uncomfortable with little support, we requested a mattress topper which helped slightly but perhaps the bed is ready for replacement? The bathroom was large, decorated in a 20's Deco style but ready for a refresh. Although I believe the hotel is midway through a refreshment program. The staff were always helpful and accommodating and nothing seemed to be of trouble. There is a good selection of breakfast products but I would advise to get down to breakfast before 0830 hours as it gets very busy after this time or take your breakfast to your room. As other reviewers comment the rooms are very noisy but it is central New York, perhaps the noise levels could be addressed by replacing the air con units and single glazed windows which let a lot of noise through. The apartments are good value for money and an ideal base for exploring New York. We would stay at the hotel again but despite having a large amount of space would perhaps book a two bedroom apartment especially if it had been updated. A helicopter flight over Manhattan is well worth the cost. All of the usual tourist spots should not be missed, Empire State, Rockafella, the bus tours and Central Park. No matter how much time you spend in New York there is always more to see.

Room Tip: Ask for a high room and book a room with as many bedrooms as you need rather than using the sofa bed...
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moreholidaysplease87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 25 October 2011
Thank you for your feedback and patronage. We thank you for your good suggestions and are committed to implement that which is possible. We have started to re-design some of our bathrooms and are exploring options for the windows. The safa beds are fairly new but we have now added memeory foam upon request for those who desire it.

Thank you again. We hope to see you again soon.

Warmest Regards,

Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent England
1 review
Reviewed 18 October 2011

Just returned from 4 night stay at the hotel, was really fantastic, the staff were more than accommodating and made the stay so memorable.

You cant get away from New York street noise but have a full and busy day and exhaustion takes over and the bed was superbly comfortable, there are ear plugs if you want them and the room was extreamly pleasant.

Definatly worth the money.

Room Tip: For a group of people 4a was ideal
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MANDY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 25 October 2011
Thank you for your review and patronage!! We hope to see again soon.

Warmest Regards,

Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 October 2011

We´re just back after 5 nights at the Best Western Hospitality House in New York. We had a 2 bedroom apartment and the rooms were so big!! The living room was also very spacious and was perfect for us (1 young couple and my parents).

The included breakfast was perfect and we could eat both in the apartment or in the area downstairs. The waffle maker was really fun! Since we had such a big space we could have visitors over for a drink - that´s not that often you can do in Manhattan. There was also a welcome basket in the fridge when we got there - water and some snacks. Perfect after a long travel. It´s also great that there are several restaurants just besides the hotel.

The location was also pretty good. You can walk to most of the attractions, just remember good shoes. And Sam at the front desk is very, very helpful. He helped us book a big car back to the airport when we left.

The only thing we did not like very much was that the hotel hooked us up with a bus-trip to the Woodbury Common outlet. We were told at the hotel that it picked us up at Lexington Street and would drop us off there too. That didn't happen, so we had to take a taxi back since we had a lot of bags. Also we did not arrange with the hotel when we wanted to go back - we were told that we could take any bus we wanted after 4 pm. When we got the tickets the next morning the hotel had told them that we were going back at 4 pm. The bus got some problems and we had to stop on the freeway for a long time.

Conclusion: would definitely be back here! Perfect for bigger families or couples traveling together, and I will recommend this to friends and family. But I would not recommend the bus-trip they sell there for the outlet.

Room Tip: Our rooms had windows out to the street. A lot of noise during nighttime. The A/C in both rooms was...
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TBTr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 18 October 2011
Thank you for the feedback and your business!! We pride ourselves on helping our guests to feel comfortable while in NYC. Good suggestion to bring comfy shoes for walking around NYC. Nice that you travel with your parents. Woodbury commons sounds like a nice side trip. I will advise the staff of your bus experiences getting there and back.

THANK YOU , AGAIN!!

We hope to see soon!!
Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hospitality House

Property: Best Western Plus Hospitality House
Address: 145 E 49th St, New York City, NY 10017-1210
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#42 Family Hotel in New York City
#83 Business Hotel in New York City
#226 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Best Western Plus Hospitality House 3*
Number of rooms: 34
Official Description (provided by the hotel):
While visiting one of the most extraordinary cities in the world, we invite you to live like a New Yorker in the center of it all at the award winning BEST WESTERN PLUS Hospitality House. Relax in your very own exclusive Manhattan apartment-style suite designed with all the comforts of a large home without sacrificing any of the benefits of hotel amenities and services. Imagine yourself stepping out of your front door and being in the center of it all, with all New York's spectacular major attractions just a short walking distance away. While resting in your suite all of the fantastic sights and sounds that make New York City so great are just outside your window. Hotel guests especially appreciate spreading out in their very own apartment suite after a full day out in our thrilling city. No other New York City hotel can compare to our oversized rooms and great location. We're ideally located near Times Square, Central Park, Rockefeller Center, Central Park and any number of subway and transportation hubs. Our expansive apartment-style suites are designed to make your experience convenient and comfortable. As you enter one of our luxuriously appointed suites, you are warmly welcomed with a large living room, full kitchen, dining area, separate private bedroom(s) and a well appointed bathroom(s). The apartments all come complete with oak wood flooring, 11 foot ceilings, and noise reduction windows. All of our oversized suites are three and four room full apartments designed for luxury living. This property is designed to be a home away from home with fully outfitted kitchens, stone counters, stove, oven, microwave, dishwasher, and kitchenware for up to six people. Pillow top mattresses and full bathroom botanical amenities are offered to all our guests. Both of our Penthouses have beautiful outdoor balconies in addition to all the rest. And it doesn't end there, The BEST WESTERN PLUS Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and made to order waffles, cereals, yogurts, fresh fruits, breads, pastries, (delivered daily), juices and 100% Arabica coffee. Our hotel offers complimentary Wi-Fi and a local fitness center access that keeps you connected and up with your fitness routine. Free fitness facilities and classes like yoga, kettlebell, and Pilates, basketball court, weights, machines, aerobics, sauna, steam room, and two swimming pools are all available to our adult guests. Free local telephone calls from your room and free newspaper at your door every weekday are just a few additional perks. Our award winning world class multilingual service team stands ready to anticipate anything you might need 24 hours a day. Read the variety of free newspapers or use our free computer/printers or just to come mingle with the other guests in our public lobby hospitality suite. Enjoy free tea or coffee there throughout the day. Take a break on our outdoor public deck that offers a quiet peaceful area during warmer months, complete with flowers and benches. Book your ideal New York City dream experience at the BEST WESTERN PLUS Hospitality House today! ... more   less 
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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