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Best Western Plus Hospitality House
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Reviews (1,222)
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All reviewsliving roomfull kitchenwelcome basketspacious apartmentnew yorkthe penthousebreakfast roomthese apartmentsdining tablewaffle makerbagelswell equipped kitchentimes squarestreet noisewaldorf astoriarockefeller centerpull out sofa
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Reviewed 9 November 2011

We are just back from staying 8 nights here with our two sons, ages 19 and 16. We had stayed here in summer 2009 for a shorter visit - and found it suited all our needs so well that we really didn't want to stay anywhere else in Manhattan this time around. And we were not disappointed! The location is perfect, it is a nice compromise between the hustle and bustle of Times Square, 5th Ave etc. and the more residential area east of 3rd Ave. It seems like a very safe area both by day and night. The Rockefeller Center is only a short walk away and it was fun to see the ice-skaters - and also to watch the sun set from The Top of the Rock one evening. The large Lego and Nintendo World stores were popular with our sons. So you can walk loads of places from the Hospitality House, to 5th Ave, up to Central Park, to the United Nations building etc. - and there is a subway station around the corner - which we used a lot - we got a 7-day unlimited travel card for $29 each which turned out to be great value. And a cross-town bus runs across E.49th which was handy too. We stayed in the 2 bed penthouse apartment - only because nothing else was available! - it was more expensive, but on the upside it had two bathrooms which was just great with four of us (I think most if not all of the other suites only have one bathroom). Also a HUGE wraparound balcony with outdoor furniture - would be lovely in the summer to eat breakfast outside etc. We didn't get to use it as while we were there it was pretty chilly - and even snowed one day (end of October!). We had two queen bedrooms (one ensuite and with lots of clothes storage), the second bedroom was smaller so there wasn't much storage space in it. One son slept there, the other on the queen size pull-out sofa bed in the living room - which was perfectly adequate for a teen, especially with the additional foam mattress topper on it - but I'm not sure how comfortable it would be for two adults for example. Plenty of full length mirrors in bedrooms/bathrooms. Living room great size, plenty of chairs, a nice desk with good lighting and a desk chair, a dining table with four chairs and a very well equipped kitchen with everything you would need. We ate in the suite most evenings - buying in food from restaurants, delis, supermarkets, a local 'green market' and some nice wines from Beekman Liquors close by on Lexington! Everything was very clean and the housekeeping staff did a great job each day - not easy when two teenage boys have their stuff strewn around everywhere! The wooden floors and high ceilings make it feel so spacious. The staff are all very pleasant and helpful if you need anything, and having breakfast included was a great bonus, we took it up to our suite on trays every morning (breakfast room smallish and can get very busy). We would highly recommend the Hospitality House for any families - or two couples. It is like having your own apartment in the middle of Manhattan - and it's a great base, and lovely to chill out in the evenings (with the 3 tv's!) and put your feet up after busy days of sightseeing. When I had originally made the booking (many many months ago) I had mentioned that the trip was to celebrate a 'significant' birthday - and would you believe it, when we arrived there were some birthday balloons in the suite - very nice touch and much appreciated! The only (and very minor) fault we could find was that the shower pressure in the two showers was quite intermittent (and never very powerful), I did mention it when we were leaving but it was not really a major issue.

Room Tip: If you want two bathrooms in a two bedroom suite, go for the Penthouse. Also because it is higher (10th floor) the noise from the street is much less. But the penthouse only has queen size doubles, so if you want kingsize bed, go for one of the other apartments.
  • Stayed: October 2011, travelled with family
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4  Thank blairblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 11 November 2011

Thank you for your honest and positive review and patronage. We appreciate your detailed description of your experience. We hope to see you again soon!!

Warmest Regards
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2011

Recently came back from a 5 day 4 night break in New York with 5 other ladies and stayed at the Hospitality House, and what a find!!!

Brilliantly located in the heart of downtown Manhatten you will find everything you need for stay in New York........ firstly the rooms are large, the beds are large and the breakfasts are as large as you want them to be as you can take your trays from your lovely rooms and go and get coffee, tea, chocolate, waffles, cereal, muffins, bagels, and as much fruit as you want up to the comfort of your room.

I have got to mention Sam (Hotel Manager) who was a complete star, as being first time visitors to the Big Apple we needed some guidance and he didnt disappoint....... advising us on a variety of topics, be it trips, restaurants, transport to the airport, sites etc... nothing was too much for Sam and he always had a smile whatever the time of day or night.

Would not hesitate to stay here again when I return which we all intend to do as we had such a fab time.

  • Stayed: October 2011, travelled with friends
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1  Thank CEdwardsEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 11 November 2011

Thank you for beautiful review and for being our guest. We are very happy that you had a memorable experience and found the hotel exceeded expectations! Sammy is our star in guest service and we appreciate your telling us that he provided excellent service to you. We hope to see you and your friends/family again soon!!
Warmest Regards
Robert

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Reviewed 6 November 2011

This was a great place for families. We had a one bedroom apartment which had a sofa bed in the main living room. It had two big TVs and came with a nice free breakfast each morning. The place is very central to Central York, Rockefeller Centre and Times Square

Room Tip: 1 bedroom is sufficient for a family of four as long as the children are prepared to sleep together in a sofa bed
  • Stayed: June 2011, travelled with family
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2011

We booked 6 nights here at half term. We booked the 2 bedroom apartment as we have 3 kids. What a great find, great location, comfortable beds in fact better than my own! So spacious, 3 big T.V 's just what you want after a long day shopping and sight seeing! The staff are so friendly! The receptionist offer help anytime. The kitchen is well equipped and fresh coffee refilled every day. The breakfast is a big plus with 3 kids! We all loved it here and would love to go back!.

  • Stayed: October 2011, travelled with family
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1  Thank AmandaSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

We have just spent 3 nights here & it was seriously better than we could have imagined! We were travelling with a baby & so we wanted to stay somewhere with a kitchen... And what a find this was! I can't fault it at all! The bedrooms are very comfortable, the living areas are spacious & nicely decorated, the kitchen is practical, the bathroom was clean & had a bath too! Breakfast is great & they provide trays in your room, so get down for 7am & pick it up & enjoy in the comfort if your own living room! This was by far better than staying in any hotel... I will be recommending it to our friends & family and I hope we will make it back some day! The staff are friendly, happy to help & keep this place ticking over nicely! Thankyou all for making our stay so wonderful!

  • Stayed: October 2011
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2  Thank Rachel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 1 November 2011

Thank you for your positive review and patronage. We are thrilled that we fit your needs and provided superior friendly service while you were here!! Thank you again. We hope to see you and your friends/family again soon!!
Warmest Regards
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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