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“First rate to stay” 5 of 5 bubbles
Review of BEST WESTERN PLUS Hospitality House

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BEST WESTERN PLUS Hospitality House
Ranked #137 of 467 Hotels in New York City
Certificate of Excellence
Maryland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“First rate to stay”
5 of 5 bubbles Reviewed 10 December 2011

The Best Western Hospitality House is just that, great hospitality. We had the two bedroom suite and it was wonderful, clean, spacious and stylishly furnish. The location was great, close to everything we wanted to experience. The staff was friendly and always helpful with directions.
I have my daugthers and grandchilden with me and felt the hotel is safe and secure, I like especially that you needed to use your room card to access the elevator. The breakfast in the morning was also great. I would recommend this hotel for sure and will return to it on my next visit to New York City. Thank you staff for an excellent stay.
Las, Mt Airy

Room Tip: if you want a great location and place to stay, pick this hotel
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LonaMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 13 December 2011
Thank you for your patronage and review!!

We are happy to hear about your good experience with us and about what you liked while here!

We hope to see you again sometime!

Thank you again!

Warmest Regards to You and Yours!

Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
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English first
Chatham, United Kingdom
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 December 2011

On arriving in New York I was so excited to see the hotel and the 2 bedroom apartment we had booked at the Best Western, I had seen all the reviews on trip advisor previously and had high expectations! I Was NOT disappointed!! The welcome was warm and inviting, we arrived at 2pm an hour before check in and this was not a problem and was promptly checked in. Our apartment was on the 5th floor and when we walked in we was hit by how spacious it was it was lovely. 2 large double rooms one with a queen bed and one with a king bed. A spotlessly clean apartment, nothing to fault at all! The kitchen had everything you would need if you wanted to stay in and cook one night and a very nice touch of a hamper in the fridge (water, coffee, milk, crisps, popcorn). The bathroom also had some nice toiletries and there is a hairdryer there so no need to pack one!
The staff were all so helpful no question or request was too much.
Breakfast was continental style, fruit salad (on request) cereal, muffins, Danish pastries, bagels, toast, eggs... The best thing of breakfast the waffle maker! Genius idea and one everyone seemed to enjoyed! I note that people have commented on the noise, there is no doubt it is noisy but this is not a fault of the hotel, it's a city and it's always loud due to sirens etc. But the hotel across the road ( not naming any names!) they have their linen collected from times between 2300 and 0200 every night and that is the only thing that woke me every night due to the banging and crashing of the dust cart! But hey it's the city that never sleeps!
Will recommend this hotel to all my friends going to New York. It is central to most things only a 10 min walk from the Rockefeller centre and Times Sq 5th avenue and St Patricks cathedral! Tour hop on off busses stop on Lexington avenue at junc with 49th which is where the hotel is so very convenient. Metro is the best way to get around and there is one of these across the road on 51st st two roads up! All round perfect location! Perfect hotel! Perfect holiday!!!!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jomarie57151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 13 December 2011
Dear JoMarie,

Wow!! Your review is wonderfully descriptive!! THANK YOU for being our guest and we are ecstatic that you enjoyed your time with us!!

We hope we get to have you stay with us again in the future!

Thank you again!!!

Warmest Regards,

Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
1 review
5 of 5 bubbles Reviewed 28 November 2011

This is such a great hotel! The service at the hotel was excellent! the man at the front desk, Sam, was very helpful. He gave us directions everywhere we needed to go and he even booked us dinner reservations. We told Sam that is was our first time staying in NYC at this hotel and he upgraded out room to the PentHouse Suite! The room was beyond amazing! we had a rap around balcony that had stunning views! The bathrooms were very modern, the FULL sized kitchen was as well nice. Overall i would recommend this hotel to anyone! I traveled with my two kids, 15 and 21. And we all had a great time! also this hotel is CLOSE to EVERYTHING. Basically walking distance to anything! Central Park, Times Square, 5th Ave.. etc

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 13 December 2011
We are delighted that you and your boys enjoyed your time with us!! We are so glad Sammy was able to take such good care of you and even get you an upgrade! Especially for your first time in the Big Apple!!

Thank you so much for being our guest!! It would be terrific if you could come back for a second visit someday soon!!

Thank you again!!

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 19 November 2011

Arrived at 10 pm which may have helped the upgrade to a 2 brm suite with big living room and full kitchen. Beds are great. TVs in every room. Obviously old but generally well-renovated and clean. Friendly, helpful receptionist. Would be great for a family. Breakfast busy but plenty of fruit and baked options as well as a waffle maker. Location (49th and Lex) is terrific for midtown and you can walk to most places including UN and Times Square. Of course I lived in Manhattan so may be used to walking. Subway close by for places further afield.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andy392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 25 November 2011
Dear Andy,

Thank you for your nice review of our hotel. We are glad you enjoyed your stay and found outr hotel to be of your liking!!

We are a pre-war apartment building (1929) with high ceilings and large spaces but all of apartments have been recently renovated.

Thank you again for your patronage!! We hope to see you again soon!!

Happy Holidays!!

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, New York
2 reviews
5 of 5 bubbles Reviewed 17 November 2011

Just spent three nights at this hotel, Rooms were larger than expected, extremely clean, well-maintained each of the days we were there. Breakfast was more than adequate, lots of variety. The staff were especially gracious and helpful, particularly Sam Sharma, who went out of his way to assist us with places to eat, directions, what ever we asked or needed. Also, Lionel, who helped with a problem with the telephone in our room and was most helpful at breakfast every morning. Would not hesitate to recommend this hotel to anyone!!! Loved it!

Room Tip: Nothing I can think of. Some noise at night, was unavoidable due to street work
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 25 November 2011
Dear Mary,

Thank you for your recent stay with us!! We are happy to hear you enjoyed your time with us!! I will be sure to thank Sam and Lionel for making your stay confortable and easy.
We hope to see you agin some time in the future!!

Thank you again!
Happy Holidays!!
Warmest Regards
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hendersonville, North Carolina
1 review
5 of 5 bubbles Reviewed 16 November 2011

I stayed at the Hospitality House along with my 3 sisters and mother. As country girls who had heard terrible things about rude New Yorkers, we were all a little apprehensive about our trip. From the time we first contacted the Hospitality House with questions of bus stops and Broadway shows, they were nothing but completely kind and helpful. Ammar and Eddie at the front desk, were so patient with us and they were determined to make our experience pleasant. The roomy apartment like spaces are unbelievable for the price! Beautiful and the location couldn't be better! Thanks so much Best Western Staff for making us feel so welcome and our stay an AMAZING PLEASURE!!!!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chinamakes4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 25 November 2011
Dear Country Girls,

It really brightened up our day to see you ladies smiling all the time and enjoying your New York trip! We re so happy you choose to stay at our hotel!! I know Eddie and Ammar were delighted to help you discover the Big Apple on your all lady trip!!

Thank you for your kindness and for helping top break the stereotype about New Yorkers!!

We would love to have you come back sometime!! Please consider us at your service and your home in NYC.

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 November 2011

Firstly I need to apologise as this review should have been written months ago...but I can say in all honestly - I'll never forget how impressed I was with the Best Western Hospitality house in New York!

My (now) husband and I travelled with my teenage daughter and my mother-in-law, and I was also expecting at the time, so home comfort was high on our priority list. We could not have asked for more...we had a 2 bed apartment which was incredibly spacious, 2 massive bedrooms, a nice sized kitchenette and a big living room with a (very comfy) sofa bed. The apartments are quite old styled, but they were very clean...Incidentally my parents were staying in the Radio City apartments, and they were tiny compared to what we had.

The welcome, and consistent friendly service that we received from ALL the staff was incredible, I had dealings with the staff prior to our arrival, and they were all so helpful.

Breakfast was included in our deal, and it was very, very welcome...it was great to start a days sightseeing on a full tummy!!! There were tasty danishes, pastries, waffles (all low fat of course!!) yoghurts, cereals, fresh fruits etc. so quite a nice choice. There was an outdoor seating area, but as we were there in Feb we weren't quite crazy enough to venture out! There was not a lot of space in the dining room, but we always managed to get a seat (might have been that people were afraid of a pregnant woman with a tray of pastries!).

The location of the Best Western is terrific, there is a subway station within one street in either direction (if you;ve never been to NY before, make sure you familiarise yourself with the subway - it really is the only way to get around, and it's really simple once you get used to it...this from someone with ZERO sense of direction!) and only about a 10 minute walk to Time Sq.

In all, I genuinely can't recommend the Hospitality house enough, we had stayed in the Doubletree Metropolitan the previous year, but there was no comparison, I found the Doubletree very impersonal, whereas the BW was really homely - possibly not to everybody's taste, but it certainly was to ours...my family and I will hopefully get to go back there some day, and I really hope it hasn't changed too much!

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank sandypWaterford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, 25 November 2011
Thank you for your patronage and warm review!!

We solemnly promise that if your family returns next year and you with your new born!! (Congratulations are in order by the way!!!) , we will only change for the better!! We plan on keeping our family friendly approach to making your experience welcoming and memorable!!

Thank you agian for staying with us and for posting here!!

Yours in hospitality and service..
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Hospitality House

Property: BEST WESTERN PLUS Hospitality House
Address: 145 E 49th St, New York City, NY 10017-1210
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#42 Family Hotel in New York City
#83 Business Hotel in New York City
#227 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — BEST WESTERN PLUS Hospitality House 3*
Number of rooms: 34
Official Description (provided by the hotel):
While visiting one of the most extraordinary cities in the world, we invite you to live like a New Yorker in the center of it all at the award winning BEST WESTERN PLUS Hospitality House. Relax in your very own exclusive Manhattan apartment-style suite designed with all the comforts of a large home without sacrificing any of the benefits of hotel amenities and services. Imagine yourself stepping out of your front door and being in the center of it all, with all New York's spectacular major attractions just a short walking distance away. While resting in your suite all of the fantastic sights and sounds that make New York City so great are just outside your window. Hotel guests especially appreciate spreading out in their very own apartment suite after a full day out in our thrilling city. No other New York City hotel can compare to our oversized rooms and great location. We're ideally located near Times Square, Central Park, Rockefeller Center, Central Park and any number of subway and transportation hubs. Our expansive apartment-style suites are designed to make your experience convenient and comfortable. As you enter one of our luxuriously appointed suites, you are warmly welcomed with a large living room, full kitchen, dining area, separate private bedroom(s) and a well appointed bathroom(s). The apartments all come complete with oak wood flooring, 11 foot ceilings, and noise reduction windows. All of our oversized suites are three and four room full apartments designed for luxury living. This property is designed to be a home away from home with fully outfitted kitchens, stone counters, stove, oven, microwave, dishwasher, and kitchenware for up to six people. Pillow top mattresses and full bathroom botanical amenities are offered to all our guests. Both of our Penthouses have beautiful outdoor balconies in addition to all the rest. And it doesn't end there, The BEST WESTERN PLUS Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and made to order waffles, cereals, yogurts, fresh fruits, breads, pastries, (delivered daily), juices and 100% Arabica coffee. Our hotel offers complimentary Wi-Fi and a local fitness center access that keeps you connected and up with your fitness routine. Free fitness facilities and classes like yoga, kettlebell, and Pilates, basketball court, weights, machines, aerobics, sauna, steam room, and two swimming pools are all available to our adult guests. Free local telephone calls from your room and free newspaper at your door every weekday are just a few additional perks. Our award winning world class multilingual service team stands ready to anticipate anything you might need 24 hours a day. Read the variety of free newspapers or use our free computer/printers or just to come mingle with the other guests in our public lobby hospitality suite. Enjoy free tea or coffee there throughout the day. Take a break on our outdoor public deck that offers a quiet peaceful area during warmer months, complete with flowers and benches. Book your ideal New York City dream experience at the BEST WESTERN PLUS Hospitality House today! ... more   less 
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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