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Best Western Plus Hospitality House
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Reviews (1,224)
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Reviewed 30 January 2012

We stayed in a 2 bedroom apartment suite! It was so perfect for a family of 5. The beds were SO comfortable. Everything was so clean. We have been to New York 7 or 8 times staying in different hotels and this was by far our best experience. It is centrally located so it was an easy walk to Time Square. The staff was so accommodating. The pictures on the website are exactly how our room appeared. Breakfast was fabulous. Loved our stay so much. We will be back!!!

  • Stayed: January 2012, travelled with family
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1  Thank 3mmartinlexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 2 February 2012

Thank you for your greta review and stay!! We are very happy you found it to be a nice experience for you and your family. It's nice to hear that you have tried other NY hotels as welI and liked our. I will let our houskeepers know your mention of cleanliness too. Our ungsung heros!! will make sure to recognize their service to you. We hope to see you again someday soon!!
Warmest Regards
Robert

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Reviewed 29 January 2012

Stayed in January with our family in a 2 bedroom apartment. Had a good amount of space for being so close to things in the city. Could use the kitchen, but you would miss out on the restuarants nearby on 2nd avenue.All the staff were great and helpful, especially Sam on the front desk who helped fix a mixup with our booking while looking after us. Being close to the city was great (if a bit noisy, but hey it's NY). Would recommend it to anyone who has a family travelling together.

  • Stayed: January 2012, travelled with family
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2  Thank Lindsay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 2 February 2012

Thank you for your review and business. We are delighted you found it to be a positive experience for you and your family. Thank you for mentioning Sam, I will make sure to recognize his service to you. We hope to see you agian someday soon!!
Warmest Regards
Robert

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Reviewed 26 January 2012

Stayed here with family in January. We booked a 2 bedroom apartment and were given the penthouse with our own roof terrace garden as an added bonus. Really spacious apartment with everything needed - separate kitchen, dining and lounge rooms with 2 spacious (and comfy) bedrooms.

Breakfast is included in the breakfast room downstairs - good enough variety of cereal, waffles, pastries and juice. Staff were friendly and accommodating - rearranging things so that we could check in early.

Great location with lots to see and do nearby - 10 minutes walk to Times Square or Central Park. Didn't find noise to be a problem although there are some quirky building noises (heating, etc) but not enough to put you off your sleep. Besides, the beds are so comfy, you can't resist falling asleep!

Would definitely recommend this hotel to others and can't imagine staying anywhere better in NYC.

  • Stayed: January 2012, travelled with family
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3  Thank Pink_bear19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 27 January 2012

Thank you for your review and stay!

We are so delighted that you enjoyed your time here! We hope that we get to serve you again the future!

Yours in hospitality!

Warmest Regards,
Robert

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Reviewed 20 January 2012

Location,location.If you are thinking of booking this hotel do it before you miss out.Price and brilliant service makes this a no brainer.Super Clean and very well maintained property puts you right in the thick of Manhatten.(I spent 40hours researching the best location,price,size reqs for my family and I got it in the bag) .The stand out for this hotel is a management dedicated to the traveling public and a sincere wish to make your stay welcoming and affordable.thank you Robert ,Sam and all the staff that made it great for us

  • Stayed: January 2012
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7  Thank bernardjhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 27 January 2012

Dear Bernard,

We are so very happy that you had a nice experience here!! We really appreciate your review and your patronage.

Thank you from the bottom of our hearts from Sam, myself and all the staff!! We hope you will honor us to come visit again one day soon!

Please always consider us your good friends in NYC!!

Warmest Regards,
Robert

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Reviewed 17 January 2012

There is no negative comment to be made.
The hotel is very clean, the staff are very nice, helpfull and plite, the room is spacious, comfortable and cozy, the neighboor is perfect, close to a metro station and just two blocks to 5th avenue and Rockefeller Center.
Contrary to what was said in some interviews, I found very quiet, it is not noisy at night. My room was on the 3rd floor, front to the 49th street.
The welcome basket in our refrigerator was a simple and perfect gift.
The breakfast is basic, with a good variety of breads and juices, and a waffle maker, that was special to me (I ate waffle everydary days during my stay)! I just missed bacon and eggs.
Is the perfect place to be with family, since my suite had two rooms and a large great room!
It was a very good experience, the best until now! It was worth every penny spent.
Thanks Robert Gaeta for all your help before my arrival!
Tks to all staff!

  • Stayed: November 2011, travelled with family
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4  Thank LoraynePaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 18 January 2012

Dear Lorayne, You're welcome!! Thank you for your review and we are very happy you enjoyed your stay. I am glad everything went well and that your family enjoyed their time with us!! We hope to see you again some day soon!! Warmest Regards, Robert

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