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“Big space in the big apple”

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Best Western Plus Hospitality House
Ranked #124 of 467 Hotels in New York City
Certificate of Excellence
Bromsgrove, United Kingdom
Level 5 Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Big space in the big apple”
Reviewed 9 September 2013 via mobile

Stayed here during a business trip to New York. I was a little concerned as my experienced with best western haven't been great in the past but was pleasantly surprised.

You're greeted by a very narrow and simple reception desk and the breakfast area also follows the basic theme but I felt that the rooms more than made up for this.

My room had a kitchenette, dining/living area, spacious bedroom and bathroom. This gave me plenty of room to work and relax rather than just the standard hotel room my colleagues were staying in. The room I had was at the back of the building and so didn't suffer from too much road traffic noise that those on the front may.

This isn't opulent luxury and if youre looking for contemporary setups then this may not be for you. but if I was heading back and was after somewhere that I could work effectively in the centre of town or if i was lookibg for an apartment style rental then i'd consider staying here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingAdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 23 September 2013
Thank you for your stay with us and for posting about your experience at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon.

Thank you again for taking the time to post here. We appreciate your loyalty to our hotel and brand.

Warmest Regards,

Robert Gaeta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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English first
Carlsbad, California
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 September 2013

We enjoyed our stay VERY much! The bed was so comfortable especially after our 8 hour flight with a delay. The late check in went very smooth which is more than what I can say for some other late check in experiences. We were impressed with their functional, yet well thought out decor. I even asked front desk about their artwork because we were interested in owning a similar piece. The location was perfect to all that we wanted to visit (mostly food). Excellent stay!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happypilgrim9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 9 September 2013
Thank you for your recent stay wiith us and for sharing your positive experience at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future, please don't hesitate to contact me. We hope you will come back and see us again soon.

Thank you again for taking the time to post here. We appreciate your loyalty to our hotel and brand

Warmest Regards,
Rob Gaeta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnstone
Level 6 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 September 2013 via mobile

There was 6 of us staying in a 2 bed apartment from 18-20th June . Have to say it was a lovely hotel , spacious accommodation , nice breakfast basic but ample . It's in a top location only a 10 min walk from most of the attractions . The rooms where spotless with a nice big kitchen ideal for stocking up on the basics beer , wine & more beer lol . The staff where so helpful and go out there way to assist you . If i ever returned to NYC this hotel would be my first choice as it ticked all the boxes , go here and enjoy you'll love it.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bhobbybhoy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 2 September 2013
Thank you for staying with us and for your review. We look forward to seeing you again some day soon. We are glad your found our hotel enjoyable!

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, Delaware, United States
1 review
Reviewed 31 August 2013

It was the best room I've ever been in, as a traveler of the United States Armed Forces this room served to be the best and most comfortable facility I've had the pleasure of utilizing. Thank you Sam for everything!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank supimdaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 2 September 2013
Thank you for your review and stay with us. We are very happy that you enjoyed your time off from the service to to take advantage of our accommodations. We are grateful to you for your service to our country and are very happy to hear you had a nice experience visiting us.

I will pass the word to Sammy , he willl be delighted to see this!

Thank you again! Hope to see you soon!

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 August 2013

Myself, my husband and my two children (6 and 10 months) stayed here at the end of June for 4 days. It was our first time to NYC and we were really unsure where to stay but ended up booking this hotel based on reviews here plus that it offered a separate bedroom. We arrived quite late at night (1am) and neither the sofa bed for our 6 year old nor the crib for the baby were set up which was really inconvenient after a long flight from Europe. we called front desk who sent someone up but he struggled to find linen. the next day we complained to the duty manager who apologised and later that day sent a bottle of wine to our room. That's what I call customer service. Later in our holiday at a different place we had a similar thing happen but were told that it was because they couldn't accept liability for setting up the pac'n'play which I guess makes sense. So I feel a bit bad that I complained to BW. we had one other hiccup at the hotel and they resolved it by refunding part of the stay. A really nice and unexpected gesture.

So the hotel: clean, great location, high chairs for babies, not bad breakfast buffet (a bit more fruit wouldn't go amiss), our 6 year old loved being able to make his own waffles. All the staff were really friendly and helped us book transport to La Guardia when we were leaving. This is not a fancy place but is a great base if you have small kids and especially if you want extra space. The rooms were really nice and the kitchen well equipped. I will recommend this to friends. We didn't stay here on our way to Europe purely and simply because we wanted a roof top bar for our last night so stayed round the corner at the Kimberly otherwise we would have been back here.

  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Banany73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 2 September 2013
Thank you for your feedback and review. I remember your visit with us. We are happy that we resolved the items pointed out to your satisfaction. I hope you liked the wine.

Since you left we have purchased all new cribs, new linen supplies and blankets for them. Our staff was retrained in making up the cribs for the guests , when they arrive.

We do offer Oranges , Banana's and Apples at the breakfast daily. More fruit is a great idea. We will explore the possibility.

Thank you for staying wit us!!! We hope to see you again soon.

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2013

We've always wanted to travel to New York and what a hotel to stay in. We loved the place. Steeped in history, this has to be the place to stay in New York. The customer service was second to none. It just seems that Americans have the edge on customer service compared to us Brits.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ironman2489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 2 September 2013
Thank you for your stay and for sharing your experience.

We are very happy to hear you found our service to be warm and hospitable. We strive to create an air of warmth and a home for our guests to feel comfortable in.

We hope to see you again soon!!

Thank you agian.

Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hospitality House

Property: Best Western Plus Hospitality House
Address: 145 E 49th St, New York City, NY 10017-1210
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#42 Family Hotel in New York City
#83 Business Hotel in New York City
#224 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Best Western Plus Hospitality House 2.5*
Number of rooms: 34
Official Description (provided by the hotel):
While visiting one of the most extraordinary cities in the world, we invite you to live like a New Yorker in the center of it all at the award winning BEST WESTERN PLUS Hospitality House. Relax in your very own exclusive Manhattan apartment-style suite designed with all the comforts of a large home without sacrificing any of the benefits of hotel amenities and services. Imagine yourself stepping out of your front door and being in the center of it all, with all New York's spectacular major attractions just a short walking distance away. While resting in your suite all of the fantastic sights and sounds that make New York City so great are just outside your window. Hotel guests especially appreciate spreading out in their very own apartment suite after a full day out in our thrilling city. No other New York City hotel can compare to our oversized rooms and great location. We're ideally located near Times Square, Central Park, Rockefeller Center, Central Park and any number of subway and transportation hubs. Our expansive apartment-style suites are designed to make your experience convenient and comfortable. As you enter one of our luxuriously appointed suites, you are warmly welcomed with a large living room, full kitchen, dining area, separate private bedroom(s) and a well appointed bathroom(s). The apartments all come complete with oak wood flooring, 11 foot ceilings, and noise reduction windows. All of our oversized suites are three and four room full apartments designed for luxury living. This property is designed to be a home away from home with fully outfitted kitchens, stone counters, stove, oven, microwave, dishwasher, and kitchenware for up to six people. Pillow top mattresses and full bathroom botanical amenities are offered to all our guests. Both of our Penthouses have beautiful outdoor balconies in addition to all the rest. And it doesn't end there, The BEST WESTERN PLUS Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and made to order waffles, cereals, yogurts, fresh fruits, breads, pastries, (delivered daily), juices and 100% Arabica coffee. Our hotel offers complimentary Wi-Fi and a local fitness center access that keeps you connected and up with your fitness routine. Free fitness facilities and classes like yoga, kettlebell, and Pilates, basketball court, weights, machines, aerobics, sauna, steam room, and two swimming pools are all available to our adult guests. Free local telephone calls from your room and free newspaper at your door every weekday are just a few additional perks. Our award winning world class multilingual service team stands ready to anticipate anything you might need 24 hours a day. Read the variety of free newspapers or use our free computer/printers or just to come mingle with the other guests in our public lobby hospitality suite. Enjoy free tea or coffee there throughout the day. Take a break on our outdoor public deck that offers a quiet peaceful area during warmer months, complete with flowers and benches. Book your ideal New York City dream experience at the BEST WESTERN PLUS Hospitality House today! ... more   less 
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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