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Best Western Plus Hospitality House
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Reviews (1,222)
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433 - 438 of 1,222 reviews
Reviewed 18 November 2013

my two sisters and i had a great time the staff are friendly and helpful . Sam on evening reception guided us several times on place to go and places to eat and the best tea to buy from the deli. we had 2 bedroom apartment with lounge dinner and kitchen just what you need after a long day seeing new york put you feet up and relax with takeout or a nice meal from one of the local restaurants or going to the deli and throwing a meal together located close to everything grand central station a must see

Room Tip: top floor at the front could hear bin men at night
  • Stayed: November 2013, travelled with friends
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Thank 316wendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 22 November 2013

Thank you for your patronage. We were delighted to read that you found our hotel comfortable and relaxing. Sammy is very honored to serve and it shows in how much he gives of himself.

I hope to meet you myself on your next visit!

Thank you, again,

Warmest Regards,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

We visited NYC for three nights with children. We had a two bedroom suite and were upgraded to a penthouse upon check-in. We really appreciated the bedrooms and the kitchen, never feeling cramped. We had another group that stayed in a regular 2-bedroom suite-the rooms were actually larger than the penthouse, but lacked the huge terrace...depends what is m

  • Stayed: November 2013, travelled with family
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1  Thank kmh73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 22 November 2013

Thank you for your stay and for sharing your feedback.

We are grateful and honored to have served you and your family. We hope to see you soon!

Warmest Regards ,

Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

We stayed in New York for 3 nights and used these as our base. We were met with a very warm welcome from the manager and also Sam on the front desk. Check in was totally uncomplicated. Sam gave us some excellent information as we were first time vsitors. The breakfaast provided was simple basic but plentiful. We could not fault it. Our apartment faced the road and was noisy however we were in 'the city that never sleeps' and so could not complain about this. Earplugs were provided on the night table and used by most in the family. The rooms were clean and well appointed. On our departure, we had a late evening flight. Sam was very happy to provide bag storage and book us transport back to JFK. Imagine our surprise that the cheapest transport available was a 'limo' The children really appreciated this. I would stay in this venue again without hesitation

Room Tip: Ask for a room away rom the road
  • Stayed: November 2013, travelled with family
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Thank Marsh-family1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 22 November 2013

Thank you for your stay and for sharing your experiences with us. We are delighted that you enjoyed your stay. Sammy will love reading this too!

We hope to have you return one day soon!!

Warmest Regards,
Robert

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Reviewed 3 November 2013

3rd time in Manhattan,1st time with our 3 children and we were getting married so opted for a bigger apartment. large and clean. Home from Home and wouldn't consider stopping anywhere else on the same style budget, perfect for families. Thanks to all staff especially Mayran who was very helpful. stayed June 2012

  • Stayed: June 2013, travelled with family
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Thank nicksknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 6 November 2013

Thank you for your patronage and for your "perfect" review!! Mayran will love reading this as did our management team. She is a sweet person and a fantastic service professional. Thank you for making her hard work known here. We too recognize that she is a super employee and it is great to hear it from you.

We are happy that you enjoyed your stay and we hope to see you again soon.

Warmest Regards,
Robert Gaeta

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Reviewed 3 November 2013

We booked this apartment for 4 of us for 7 days. We had a huge 2 bedroom apartment for 2 couples and we all thought it was amazing. It was easy walking distance to a lot of attractions but an easy distance to local subway station when we wanted to go further afield. The staff were very helpful and very friendly everyday. The breakfast daily was varied and welcome. We loved this hotel and would definitely choose to come again if we are ever lucky enough to come back. If I had anything negative to say it would be about the traffic noise even from 7 stories up. The hotel supplied ear plugs but they didn't work well for us. We ended up buying proper wax ear plugs which helped. However I would still stay here despite this as it is the city that never sleeps and we can't really blame the hotel for the street noise. The hotel is very clean, beds were very comfortable and we were given a welcome package in the fridge on arrival. This hotel was a great little find and I would recommend to all.

Room Tip: Not sure if it would be helpful but the rooms off the Main Street may be quieter.
  • Stayed: October 2013, travelled with friends
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Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 6 November 2013

Thank you for your stay and for your great review. We are happy that you had a memorable experience and we hope to see you again soon.

Warmest Regards,
Robert Gaeta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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