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Best Western Plus Hospitality House
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Reviews (1,224)
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Reviewed 11 June 2014

Just returned from a 5 night stay and cannot sing the praises enough about this hotel and the wonderful staff. We were a group of 5 there to celebrate a friends birthday. The booking was handled by Dave and on arrival he was there to greet us and to top it off a birthday card and chocolates were in the room, this was a personal touch for a large chain hotel. The accommodation was fantastic, very spacious and clean. The front desk staff were all fantastic and nothing was too much trouble. Thanks to Dana for sorting a cab, Hermes for sorting out the confusion with the cab at 4 in the morning. Addul in the restaurant was just wonderful again nothing to much trouble. And a very special thank you to Sam who gave us lots of tips on how to get the best from our trip. The management at this hotel should be extremely proud of their team and Sam certainly sets a high standard in customer service. We will definely be returning in the future and will recommend to friends and family.

  • Stayed: June 2014, travelled with friends
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2  Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 18 June 2014

Thank you for your stay with us to celebrate a birthday and for taking the time to post this nice review.

Management was indeed very proud to see the honorable mention of Sam, Dave and Hermie.

We hope to see you again in the future.

Warmest Regards,
Robert Gaeta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

We stayed 2 nights in the penthouse suite. It was so much more than expected. A beautiful two bedroom apartment with a fabulous outdoor patio. The service by all staff was exceptional, I will stay here again and recommend it to any family or friends traveling to the city.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Claudia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 18 June 2014

Thank you for your stay with us and for taking the time to post this nice review. We hope to see you again in the future.
Warmest Regards,
Robert Gaeta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

We arrived in New York on the Tuesday prior to our sons wedding the Saturday. as a party of twelve we occupied three rooms and there were several children among the group. from the outset we were given a real New York welcome at the reception desk and throughout our stay all of the front desk staff were great, like other guests have mentioned, Sam was a real bonus and how he managed to find a stretch limo a such short notice for our pre wedding meal in Chelsea and at a reasonable cost was excellent. the children were bowled over by the limo...it really added to the occasion and we booked a similar one through Sam for the actual trip to central park for the wedding. although the cost was a little higher. Sam explained why this was the case and we have no complaints. I have nothing but praise for ALL the staff who dealt with us not forgetting the ladies who kept our rooms in tip top condition. I just feel that the overall atmosphere and welcome that we received at the hotel was first rate. whilst most of our requests were pretty basic, eg .routine enquiries, luggage storage etc, we always received quality info. well done to all concerned.from the Rothwell party from Southport England and the Mackay family from Scotland.the sense of humour from your staff was good too, this goes a long way with folk from Liverpool and Glasgow...not too sure about some of the taxi drivers though........seat belts are a must....but we got there on time!!!

  • Stayed: May 2014, travelled with family
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Thank johannesouthport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 4 June 2014

Thank you for your recent stay with us and for sharing your experience about our hotel. Our team is very grateful that your family stayed with us for this very special event and that all went well. Congratulations to the Bride and Groom and to the entire family. Our team wishes them many happy years together.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and where we can improve, you are helping us to deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future please don't hesitate to contact me, . We hope you will come back and see us again soon.

Thank you again. We appreciate your loyalty to our hotel and brand.

Warmest Regards,
Robert

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Reviewed 2 June 2014

great space for 3 generations of family: Two nine year old daughters on pull out couch in living area, two parents in bedroom, grandma in other bedroom. Front desk staff all were helpful and great to work with; special thanks to Sam for suggesting and helping to arrange a surprise limo to take us to and from a show after a busy day, and excellent advice on how to handle that with family to maximize their enjoyment. Though not fancy, the rooms were comfortable and spacious given what I'd expect in manhattan.

  • Stayed: May 2014, travelled with family
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Thank taolin33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 4 June 2014

Thank you for your stay with us and your feedback. we were all happy to hear, especially Sammy, that it was a memorable experience for your family. We are honored to have served you and to have helped create a memorable visit.

Warmest Regards,
Robert

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Reviewed 2 June 2014

Great location with good access to metro and public transportation, there's lots of nice restaurants around, also with breakfast included and very comfortable rooms, the staff is very helpful and always available, definitely would recommend it to small families visiting New York,

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Tulio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded 4 June 2014

Thank you for your review and stay with us!! We are very honored to have served you as our guest. We hope to see you again soon!!

Warmest Regards,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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