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Roger Smith Hotel
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Reviews (2,309)
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1,089
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1,605 - 1,610 of 2,309 reviews
Reviewed 25 April 2011

We booked the most expensive room type: the "deluxe suite", and paid more than $500 per night, only to find out we just could not sleep there... In their web site, they don't tell you that on the near-by roof, just against the suite's window, there are giant air-condition engines, making terrible noise 24/7. After a sleepless night we were offered ear plugs... When we changed toom to a higher floor, the noise was still there (just like while flying a jet plane), but at least we could sleep.
Take into account that there is actually no lobby in this old and tiny hotel, so if you want to meet your friends - find another meeting point.
If you don't feel like paying $30 per person for breakfast - skip the hotel restaurant. there are other options in the vicinity.
Try to take your shower before the other guests do; otherwise, you will have to do it quickly, getting cold water, like I did in our first night.
But the location was good, and the staff were nice - especially Sophie, who did her best to improve our bad experience with this hotel.

Room Tip: See the headline
  • Stayed: April 2011, travelled with family
    • Value
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Thank bday1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2011

I would love to compliment the Roger Smith Hotel on having exceptional staff.
In particular, Randy, Omar and Jim!
They went over and above and beyond any expectations that I had.
They were also extremely helpful and helped to make my stay great!
Randy especially had excellent banter and was more than willing to help everyone at all times!!!

By Gerardo Jaconelli

Stayed: April 2011, travelled on business
Thank GerardoJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2011

Large, comfortable room; excellent service; free internet; east side midtown location

  • Stayed: April 2011, travelled as a couple
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Thank LafayetteHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekkarin, Manager at Roger Smith Hotel, responded to this reviewResponded 20 April 2011

Dear Lafayette HS--

Thank you for your kind review. We are thrilled you enjoyed your time here with us. Please let me know if I can help make arrangements for you on your next visit to the city.

All my best,

Ek Wongleecharoen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2011

This hotel is a gem among the sterile big hotels that seem to dominate in Manhattan. Big, clean rooms, very friendly staff, and very comfortable beds at a reasonable price add up to a very good experience.

  • Stayed: April 2011, travelled on business
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1  Thank 0utAndAb0utAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2011

We stayed in a one bedroom suite. It was a comfortable room, with a great bed. Our room had tasteful furniture, which gave it a slightly genteel European feel. We appreciated having the small kitchenette, which allowed us to prepare packed lunches for long days out, and a fridge to keep the bubbly chilled. Staff were friendly yet unobtrusive. Hotel is well located near the green line, and on east side of Manhattan, making it easy to travel to most places, including Grand Central station, 5th Avenue and Brooklyn. Would definitely consider staying here again. The only grizzle would be that our son found the sofa bed uncomfortable.

  • Stayed: April 2011, travelled with family
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Thank thecatsmiaow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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