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“Great Hotel”
5 of 5 bubbles Review of Roger Smith Hotel

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Roger Smith Hotel
Ranked #126 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Houston, Texas
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed 16 May 2011

This is a great hotel to stay at. Nice rooms. Very good location. Fairly close to Grand Central Terminal. Good value for the location. Staff is very attentive. This was the second time we stayed here.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raven288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,993 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
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Coral Gables, Florida
Level Contributor
79 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 2 May 2011

I used to like this euro-centric - mostly small country Europe for some reason - hotel, but less so now. It has been renovated. Bathrooms are very nice, rooms funky 'British library' style. But front desk at night is an excruciatingly slow one man no-show and even during the day check in is understaffed and slow. And the manager (?) was found hanging in the bar. Internet is slow and not very stable. There's better in the same price range, so only at a real discount...

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maurikei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
2 of 5 bubbles Reviewed 25 April 2011

We booked the most expensive room type: the "deluxe suite", and paid more than $500 per night, only to find out we just could not sleep there... In their web site, they don't tell you that on the near-by roof, just against the suite's window, there are giant air-condition engines, making terrible noise 24/7. After a sleepless night we were offered ear plugs... When we changed toom to a higher floor, the noise was still there (just like while flying a jet plane), but at least we could sleep.
Take into account that there is actually no lobby in this old and tiny hotel, so if you want to meet your friends - find another meeting point.
If you don't feel like paying $30 per person for breakfast - skip the hotel restaurant. there are other options in the vicinity.
Try to take your shower before the other guests do; otherwise, you will have to do it quickly, getting cold water, like I did in our first night.
But the location was good, and the staff were nice - especially Sophie, who did her best to improve our bad experience with this hotel.

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  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bday1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 April 2011

I would love to compliment the Roger Smith Hotel on having exceptional staff.
In particular, Randy, Omar and Jim!
They went over and above and beyond any expectations that I had.
They were also extremely helpful and helped to make my stay great!
Randy especially had excellent banter and was more than willing to help everyone at all times!!!

By Gerardo Jaconelli

Stayed April 2011, travelled on business
Helpful?
Thank GerardoJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
1 review
5 of 5 bubbles Reviewed 19 April 2011

Large, comfortable room; excellent service; free internet; east side midtown location

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LafayetteHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekkarin, Manager at Roger Smith Hotel, responded to this review, 20 April 2011
Dear Lafayette HS--

Thank you for your kind review. We are thrilled you enjoyed your time here with us. Please let me know if I can help make arrangements for you on your next visit to the city.

All my best,

Ek Wongleecharoen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 April 2011

This hotel is a gem among the sterile big hotels that seem to dominate in Manhattan. Big, clean rooms, very friendly staff, and very comfortable beds at a reasonable price add up to a very good experience.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank 0utAndAb0utAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 April 2011

We stayed in a one bedroom suite. It was a comfortable room, with a great bed. Our room had tasteful furniture, which gave it a slightly genteel European feel. We appreciated having the small kitchenette, which allowed us to prepare packed lunches for long days out, and a fridge to keep the bubbly chilled. Staff were friendly yet unobtrusive. Hotel is well located near the green line, and on east side of Manhattan, making it easy to travel to most places, including Grand Central station, 5th Avenue and Brooklyn. Would definitely consider staying here again. The only grizzle would be that our son found the sofa bed uncomfortable.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thecatsmiaow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Roger Smith Hotel

Property: Roger Smith Hotel
Address: 501 Lexington Avenue, New York City, NY 10017-2008
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Green Hotel in New York City
#183 Business Hotel in New York City
#183 Family Hotel in New York City
#188 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Roger Smith Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more   less 
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Also Known As:
Hotel Roger Smith
Roger Smith Hotel New York
Roger Smith New York City

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