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“Don’t Expect Much”
Review of Roger Smith Hotel

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Roger Smith Hotel
Ranked #104 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 October 2013

Positives:
1) The front desk staff was extremely kind and courteous.
2) The complimentary yogurt & granola was a nice touch.
3) The location – if you want to be mid-town slightly off the beaten path but close enough to everything.

The not so positives:
1) The décor of the hotel and the rooms is extremely dated and can use a face lift.
2) The cleanliness of the rooms needs to be addressed – bathroom tiles and shower curtain contained mildew.
3) The bathroom sink did not drain well, literally taking minutes.
4) The shower was an adventure as the water temperature had a mind of its own alternating between hot and scalding without being touched.

Unless there is a significant price savings vs. the major chains you can do better.

  • Stayed: October 2013, travelled on business
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2  Thank JAD46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 October 2013

Our stay started at the comfortable lobby talking to the friendly and accommodating desk clerks. The free yogurt and granola is a nice touch. Once you get above the ground floor however, the hotel is rather dated. The hallways are dark and old and the rooms need a good coat of paint. However, they're good size and the complimentary toiletries are well above average. All in all, a good tourist class hotel with a friendly staff in a terrific location. Now if they'd only paint the rooms and do so some updating.

  • Stayed: October 2013, travelled on business
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1  Thank buffalotraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

The hotel is well located ,Midtown East, for business and sightseeing too. Prices are good compared to other neighbor hotels.
Need new carpets as presently they look dirty even if they clean them.
There is not breakfast available. Not a big problem as just outside there are many good and not expensive places.In the room there is not a frigo-bar as well as a complimentary bottle of drinking water. So you need to buy the water in the street if want to have drinkable water in the room.
If you like old fashion places this hotel is a good fit.

Room Tip: Ask for the higher floor available so you can reduce the noise from the street. Remember that Manhat...
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  • Stayed: October 2013, travelled on business
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1  Thank Callimaco55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

Spent September 8/29 at this quaint boutique hotel. It might be a little rough looking but it was very clean with surprisingly large rooms. We stayed in a guest room, the smallest, and it was large for the boutique hotels that we've stayed at. Could it use some updating? Sure. But I thought it was a bargain, convenient to Grand Central. We drove in and the parking garage is just around the corner.They even valet parked the car. A bargain for $35 dollars. We would stay there again. Staff was nice and accommodating.

Room Tip: Our room was in the back and quiet. Front rooms can be loud if not used to street noise.
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  • Stayed: September 2013, travelled with friends
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3  Thank chebert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013 via mobile

Great location, but the hotel needs updating. Carpeting is dirty and shabby. The furniture in the suite had a musty smell. The rooftop bar is very cool but it closes at 10. The staff is very friendly and competent.

  • Stayed: September 2013
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Thank RHuckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlenny P, Manager at Roger Smith Hotel, responded to this reviewResponded 1 October 2013

Dear RHuckle,

Thank you for taking the time to share your most recent experience at the Roger Smith Hotel. We take pride in fulfilling our guest’s requests and were glad you found our staff to be proficient and helpful. Regarding your accommodations; I’m truly sorry to hear that it fell short of your spectations. Please know that the executive team will be conducting a walkthrough of your suite and schedule necessary updates.

We really hope to have the opportunity to welcome you back, reassuring you that your next stay will be to the standard that you expect.

Don’t hesitate to contact me if you wish to discuss further.

Best regards,

Marlenny Paredes
wecare@rogersmith.com

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Reviewed 24 September 2013

I went there in august 6th, stayed there for 9 days and i can say, really good place and good price, because its 4 blocks away from 5th avenue and really close to central park. People who work there are really nice and they're up to help you with any information you need, they have maps and discounts coupons. The break fast is really good, its at Café Metro, one block away from the hotel, they give you some kind of ticket wich worths 8 dolars. I recommend it to anyone who wants to go there.

  • Stayed: August 2013, travelled with friends
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1  Thank Fernando V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlenny P, Manager at Roger Smith Hotel, responded to this reviewResponded 1 October 2013

Dear Fernando V,

We are thrilled to see from your wonderful feedback that you enjoyed your stay at the Roger Smith Hotel.

We look forward to welcoming you back on your next NYC venture

Best regards,

Marlenny Paredes
wecare@rogersmith.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

For my husband, my two-year-old and me, the Roger Smith couldn't be beat. The 1BR suite provided plenty of space, and the kitchenette was very handy to feed our toddler. We did research, and we probably paid 40% less than comparable size suites in Manhattan. The housekeepers did a nice job and were very nice themselves. The furnishings are worn (though it's nice to have "real" furniture versus the same stock pieces in every room), so if you will cringe at a slight stain on the couch, go elsewhere. For those who want a home away from home, you won't be disappointed

Stayed: August 2013, travelled with family
1  Thank Vahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnBirdsong, Manager at Roger Smith Hotel, responded to this reviewResponded 18 September 2013

Hi Vahoo,

Thank you so much for your review : ) We're thrilled that you and your family enjoyed your stay with us.

Come back and visit soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Roger Smith Hotel

Address: 501 Lexington Avenue, New York City, NY 10017-2008
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#38 Best Value Hotel in New York City
#52 Green Hotel in New York City
#179 Business Hotel in New York City
#184 Romantic Hotel in New York City
Price Range: £108 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Roger Smith Hotel 3*
Number of rooms: 132
Official Description (provided by the hotel):
Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more   less 
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Also Known As:
Hotel Roger Smith
Roger Smith Hotel New York
Roger Smith New York City

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