It is such a shame that my experience of this decent enough hotel was ruined by terrible customer service both during and after my stay.
Starting off with the positives:
Great location, near to the Empire State Building and Mid Town atttractions.
Decent sized, well appointed rooms, though it would be nice of the cleaner could learn to dust!
These are of course important, but if you dislike being ripped off, hen avoid this hotel.
There is the laughable "resort fee" which was set at $22 per night when I booked the rooms six months ago. For 5 nights this was $110; not a small sum and it only became apparent after booking. As the room was non refundable it left a bitter taste in the mouth. Not only that, but they actually charged me $24 a night upon check out. This is $120 more than the advertised rate and $10 more than it should have been.
There were also many other issues which have left me out of pocket due to the reception staffs ineptitude and dishonestly (including charging charging accommodation to my British card that they said they wouldn't) that I won't go into here.
Needless to say, they have not responded the various emails I have sent since I stayed there asking for them to be resolve my issues which says a lot about their attitude to customer service I guess.
- Official Description (provided by the hotel):
- This June, The Roger is unveiling a sophisticated new look after extensive renovations of its public spaces and guest rooms. Standing at the crossroads of uptown and downtown off Madison Park, the new Roger is a marriage of chic design and old world comfort, while continuing an unyielding commitment to superior service. The fresh aesthetic of the Roger’s public spaces is curated by hospitality guru Steven Kamali and designed by the notable Anna Busta. A collaboration of renowned talent has distinguished a transitional hotel that caters to the demands of the modern traveler and local tastemakers alike. The vaulted lobby lounge provides an ideal space for any time of day or occasion, from morning business meetings to lunch with family, or catching up over cocktails with friends.To update the spacious guest rooms, the Roger tapped Annette Jaffe of MSM, whose timeless original design has kept travelers returning year after year. Jaffe’s new rooms are characterized by lush custom pieces and applied moldings to naturally compliment the historic building’s unique rooms and inviting terraces. Whether for only a night or a weeks long stay, the Roger is the savvy traveler’s home away from home. ... more less
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- Also Known As:
- Hotel Roger Williams
- Roger Williams Hotel
- Roger Williams New York City