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“Wonderful Stay - Amazing Staff”
Review of The Roger

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The Roger
Ranked #151 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
East Brunswick, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful Stay - Amazing Staff”
Reviewed 4 July 2014

Stayed for 2 days (June 27-29th 2014) and had a wonderful experience. We had 25 rooms blocked for our daughters wedding plus the hospitality suite. Everyone loved the feel of the hotel the moment you entered the lobby. Rooms clean, buffet breakfast very good. If you are in need of a small conference room in midtown NYC with an outdoor patio, this is the place for you. Great location. Staff are friendly and very accommodating.

  • Stayed June 2014, travelled with friends
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Helpful?
Thank ronniew1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,492 reviews from our community

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Traveller tips help you choose the right room.   Room tips (272)
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Fort Lauderdale, Florida, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2014 via mobile

Stayed for four days and the experience was wonderful. Although we had a bump at check-in since they registered us in an occupied room, the Hotel Manager immediately corrected the situation and provided us with complimentary breakfast for the slight. Everything else about the stay was great. The staff is one of the most professional I've experienced as well. Having owned a top rated boutique hotel as well on Hollywood Beach, Florida...The Roger is of equal quality!

  • Stayed June 2014
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Helpful?
1 Thank Emilio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modesto, CA
Level Contributor
272 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 28 June 2014

We are staying here for five nights. Our experience started out great and has only continued to improve. We arrived at 7:00 a.m. following a redeye flight from San Francisco. We fully expected to just store our baggage and check in at 3:00 p.m. We were delighted to be greeted by a wonderful woman at the front desk who immediately checked us in and we were able to unpack, meet our daughter for breakfast and sneak in a quick nap before noon. We were very impressed with the decoration of the common areas. The best was yet to come when we arrived at our room. We had a corner king room on he 15th floor with a view of the Empire State Building. The room was smaller than we expected. A significant part of the 350 sq. ft. is taken up by hallways. The room size was fine. There is a super comfortable king bed, desk, dresser and honor bar as well as a comfortable easy chair. The colors and quality of furnishings and bedding make for a very luxurious experience. We noticed no noise on the 15th floor. The air conditioner makes some noise, but no more so than in other hotel rooms we have experienced. The bathroom is compact but well designed and worked out fine for us. The Bigelow amenities were appreciated. Everything was clean on arrival and kept clean throughout the entire stay. As mentioned in other reviews, all the staff are excellent. You feel like you are being welcomed home each time you return. For us the only downside was location. We prefer to be closer to the Theater District. However, cabs and subways are close by. We did not eat at the hotel. There are so many other great choices. We did enjoy the manager's daily wine reception. All in all, we recommend the Roger highly and would gladly return.

Room Tip: Get a high floor for quiet experience and possible view of the Empire State Building.
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank DrDadrwp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

The GM of the hotel took great care with regard to follow-up. It was a quick one-night stay but the rooms was spacious and clean. I was in a standard room with a decent view of the city. Breakfast in the morning was pleasant.

  • Stayed June 2014, travelled on business
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Helpful?
Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2014

Booked on Hotwire for $199/night. This is in no way a 4 star hotel, more like a 2.5 or 3. Room was disgusting. Time for an upgrade. Carpet was vile, AC vent had mold. Bathroom was poorly cleaned. Do not stay here!!!!

  • Stayed September 2013, travelled solo
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Helpful?
3 Thank VisitorLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
Reviewed 23 June 2014

First time in NY - Hotel was excellent; Staff friendly and attentive - although only on 10th Floor still had a great view of Empire State Building.It is in an excellent area with easy access to Highline Walk;Rockefeller Centre; Times square and many shops but also quiet at night for sleeping.Felt very safe walking around and the food and cocktails in the Parlour were good quality - the staff in the Parlour especially were excellent - I would recommend the Roger to anyone and would definately return - Finally in response to earlier comment we had free Wi-Fi throughout our stay.

  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 June 2014

Be careful when you book this hotel as they charge a mandatory $25 per day resort fee for internet connection and work out room -- regardless of your need to use. I have and pay monthly for my own internet capability and this practice is misleading. Would stay here again if the additional services are optional.

Stayed June 2014, travelled on business
Helpful?
9 Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Roger

Property: The Roger
Address: 131 Madison Ave, At 31st Street, New York City, NY 10016-7057 (Formerly Hotel Roger Williams)
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#55 Green Hotel in New York City
#118 Luxury Hotel in New York City
#128 Business Hotel in New York City
#178 Romantic Hotel in New York City
#222 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Roger 4*
Number of rooms: 187
Official Description (provided by the hotel):
This June, The Roger is unveiling a sophisticated new look after extensive renovations of its public spaces and guest rooms. Standing at the crossroads of uptown and downtown off Madison Park, the new Roger is a marriage of chic design and old world comfort, while continuing an unyielding commitment to superior service. The fresh aesthetic of the Roger’s public spaces is curated by hospitality guru Steven Kamali and designed by the notable Anna Busta. A collaboration of renowned talent has distinguished a transitional hotel that caters to the demands of the modern traveler and local tastemakers alike. The vaulted lobby lounge provides an ideal space for any time of day or occasion, from morning business meetings to lunch with family, or catching up over cocktails with friends.To update the spacious guest rooms, the Roger tapped Annette Jaffe of MSM, whose timeless original design has kept travelers returning year after year. Jaffe’s new rooms are characterized by lush custom pieces and applied moldings to naturally compliment the historic building’s unique rooms and inviting terraces. Whether for only a night or a weeks long stay, the Roger is the savvy traveler’s home away from home. ... more   less 
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Also Known As:
Hotel Roger Williams
Roger Williams Hotel
Roger Williams New York City

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