We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spacious Rooms, Courteous Staff”
Review of San Carlos Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
San Carlos Hotel
Ranked #46 of 466 Hotels in New York City
Certificate of Excellence
Placitas, New Mexico
Level 5 Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Spacious Rooms, Courteous Staff”
Reviewed 28 May 2014

This hotel was a little more expensive then i normally prefer, but it definitely provided more for the money! It was in a very nice part of Midtown (but can be a 20 minute walk to most theatres as it is on the West Side. The Staff were absolutely wonderful, and the continental breakfast was always stocked well with fruit, bread/bakery items, yogurt, cottage cheese, cereal and lots of other goodies.

Great place for a group get away...the suites are very spacious!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boscan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,413 reviews from our community

Traveller rating
    877
    457
    59
    11
    9
See reviews for
655
247
33
169
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014 via mobile

Great hotel. Nice comfortable rooms and staff is very friendly and helpful. The gym is not very extensive, but has a few machine and treadmills. Since its on the east side it can be a 15-20 minute walk to some of the theatres, but overall a great location.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 May 2014 via mobile

This is a brilliant hotel the rooms are fantastic the staff are really helpfully . Great that you get a breakfast as you will need it to get you on your way to a day of walking and sight seeing I am coming back soon and will defiantly choose this hotel again . I love New York and will be back at the San Carlos very soon .

Stayed May 2014, travelled with friends
Helpful?
Thank TheEssex2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014 via mobile

A great hotel in Midtown Manhatten. Its the little things that make it particularly attractive. The breakfast is great, choclates on your pillow at night, wi fi is free and the staff is always happy to assist with every request.
Will definitely return there on my next visit to NYC.

Helpful?
1 Thank Alongr
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Atlanta, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 May 2014

Wonderful location, close to subway, St Patricks, shopping and good restaurants. Staff is very nice and alway helpful. Very clean, modern, good light. When traveling to NYC we love to stay at the San Carlos, always a good experience.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teddyandrosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 May 2014

I stayed here with my family in December 2013 for a night. We usually stay across the street at The Benjamin, but wanted to try a different hotel in the same area. Upon check-in, we were brought to our One Bedroom Suite and found it had two double beds that could not be pushed together. My confirmation (booked 2 months earlier DIRECTLY at the hotel website) specified the room type as "One Bedroom Suite- Elite, One King or Queen Bed.) I called the front desk and asked to be changed into the correct room. However I was told that no suites with king beds were available and that the hotel does not guarantee bed size. This is contrary to the fact that they actually specify bed size in their room confirmation email. I went down to the front desk to ask for a manager and was referred to an "assistant manager" who told me the same thing. My response was that this was unacceptable to me and that I expected to be compensated, or moved to a different room. After disappearing for five minutes, the "assistant manager" came back and said very begrudgingly that he would put us in the penthouse suite for the night- but only since we were staying just that one night. He was not friendly or apologetic in the least. He sulked the entire time.

Also to note is that there is no valet parking. You must park in the garage next door and tell them you are parking for your stay at the San Carlos hotel, or you could be turned away since they fill up quickly. If you stay more than 24 hours, you'll pay for an extra day at the discounted hotel rate, regardless of how many hours you're over.

With the negative aspect of the trip out of the way, allow me to state the positive ones. The penthouse suite was beautiful! There are two of them on the top floor, and we had the smaller of the two. There was a dining room area, kitchenette, living room, and a separate bedroom. The other had a fireplace, but ours did not. Both rooms shared an outdoor terrace facing the Waldorf and the RCA building, with a table, chairs, etc. We were extremely lucky that it was an unusually warm day in December. So we got to enjoy this beautiful terrace in the midst of December in NYC! It made up for the original debacle with the reservation.

I'm giving the hotel three stars solely due to the customer service I received at the front desk. The room I ended up in was beautiful and I would highly recommend it. However, you should be careful when making reservations and not assume that you'll get what's actually stated in your email confirmation. The one other positive to note is that the bellman, Michael, was the nicest, most helpful person I met at this hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CrapsCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanetM150, Director of Sales at San Carlos Hotel, responded to this review, 22 May 2014
Dear valued guest,
Thank you for selecting the San Carlos Hotel for your stay in NYC this past December, and for taking the time to write a comment. I am sorry to read that you were not entirely pleased with your stay. Our team goal is to make sure that each guest checks out with a positive experience. I understand your questioning the confirmation and the bed type received, and hope I can clarify this for you. Upon reserving a room or suite, we ask each guest to "request" the bed type they prefer so we can make every attempt to accommodate, however, it is noted on the website as well as the confirmation, that bedding is subject to availability. You requested a king or queen bedded suite which unfortunately was not available due to prior guests extending their stays, however, what you were given was a suite with "two queen beds" instead of one. All our suites are equipped with either one king, one queen or two queen size beds. We do not have any suites with double beds. However, I am delighted to know that our assistant manager was able to assist you and upgraded you to our Penthouse Suite which ultimately met your needs. I do apologize if you felt you were not treated kindly as that is quite the opposite of what we normally hear or read about our service agents. This will be reviewed with the appropriate manager.

We do not advertise valet parking, but we do have special arrangements with a nearby parking garage for substantially discounted rates for our guests. The rate is based on 24 hour intervals, with one time in/out privilege. Extended time can be paid on an hourly basis, however, this may result in the rate being higher than the full day negotiated rate we offer our guests.

Once again, it is our foremost desire to please our guests so if there is anything else I can assist you with, I hope you will not hesitate to contact me.

We look forward to an opportunity to welcome you back in the near future.

Kind regards,
Janet Materi
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida, USA
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 May 2014

Good location, clean and modern rooms, free wifi that is dependable, free continental breakfast...what's not to like. It's not as glamorous as a few of the hotels next door, but if you are here on business, who cares about ball gowns in the lobby?

Room Tip: Corner suites are sunny
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krp20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Residence Inn New York Manhattan / Midtown East
Midtown
The Kimberly Hotel
The Kimberly Hotel
#36 of 466 in New York City
1,760 reviews
Midtown
Hotel 48LEX New York
Hotel 48LEX New York
#58 of 466 in New York City
1,449 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Benjamin
The Benjamin
#94 of 466 in New York City
2,684 reviews
Midtown
Fitzpatrick Manhattan Hotel
Fitzpatrick Manhattan Hotel
#47 of 466 in New York City
1,270 reviews
Midtown
Even Hotel New York - Midtown East
Even Hotel New York - Midtown Ea...
#21 of 466 in New York City
300 reviews
Show Prices
Show Prices
Show Prices

Been to San Carlos Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Carlos Hotel

Property: San Carlos Hotel
Address: 150 East 50th Street, New York City, NY 10022-9500
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#22 Family Hotel in New York City
#42 Luxury Hotel in New York City
#53 Business Hotel in New York City
#85 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — San Carlos Hotel 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
The San Carlos hotel is one of New York City's most elegant, charming, and stylishly sophisticated hotels. Located on New York's fashionable East Side, the San Carlos offers spacious accommodations, plush furnishings, and warm personable service. Oversized rooms and suites are tastefully appointed and include a pantry or kitchenette with microwave, refrigerator and coffeemaker. This four star boutique hotel is centrally located and walking distance to major attractions, restaurants and shopping. If you are looking to relax in a tranquil and contemporary setting, the San Carlos Hotel is perfect for you. This truly is one of the best hotels Midtown New York has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Odigeo, Booking.com, Agoda, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon, HotelQuickly and getaroom.com so you can book your San Carlos Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel San Carlos
San Carlos Hotel New York
San Carlos New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing