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Dietrich VO
Beervelde, Belgium

Never again

2.0 of 5 bubblesReviewed 28 Aug 2016via mobile
First the positive: great location
Negative: not friendly, overprized bar, even for NY standards small rooms, not soundproof at all. You can hear everything that happens in the hall. We stayed in NY before and in a RIU hotel before and this was not what we expected...
Date of stay: August 2016
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this review
Responded 31 Aug 2016
Dear guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve our services. We will share your impressions with the corresponding department in order to make adjustments, if necessary.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts.

With our best wishes we remain,
Riu Plaza New York Times Square
Online Reputation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews new york times square frosted glass great location every other day breakfast was included restaurant row buffet style family room modern hotel grab and go central location city break stayed here for nights sofa bed mini fridge would definitely stay here again
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3,115 - 3,120 of 6,815 reviews
Reviewed 27 August 2016 via mobile

Great location with stunning view. Room was small but a nice size for 1 person. The bed was huge and very comfortable. Nice shower even though there was some technicalities. Really nice modern interior - would recommend and will be staying again in the future.

Date of stay: August 2016
Trip type: Travelled with friends
Thank goldiilockz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2016 via mobile

Spent 5 days in middle August. Was a great base for exploring everything ny had to offer. Early morning runs in Central Park - reached in 10 minutes; Broadway; history museum and MOMA; Empire State and Rockefeller.... Ground zero/ Ellis island/ statue Liberty and Greenwich all walkable but takes about an hour as does Brooklyn bridge. Hotel was clean and modern. We had family room for 5 which included 2 doubles and a sofa bed. Not very spacious but as we used just as s base was fine for our needs. Gym was empty and well equipped. Location makes this hotel.

Date of stay: August 2016
Trip type: Travelled with family
2  Thank 891elainef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2016

My family of 5 stayed in this hotel in August. The hotel is situated right next to Times Square and is perfectly located for all major sights- Empire State, Top Of The Rock, Grand Central, Chrysler Building. The hotel was clean, modern and the staff were extremely helpful especially the bell boy. The rooms were very modern and even though we only spent 2 nights in this hotel, room service was daily, fresh towels being delivered.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank angtfizz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2016

I've been working in the hospitality industry long enough to know and understand how to deliver exceptional and memorable service no matter what environment you're in.

However, I can easily say I have left with a memorable service one can write about... when it comes to respect and customer service this place left me fuming, from hotel bartender, to guest services, and yes even management. They all seemed as if they hated their jobs and you were their worst nightmare by just even looking their way.

On the other hand, cleaners were on point, the hotel is modern and chic, well located, its a shame but not new a factor that the hotel staff are the ones dragging it down when it has the potential to be a boutique and modern luxury hotel.

Just to touch base where it all began...They lost our reservation, made us wait, and not even for a second they felt like they cared a single bit to even apologize, and that is just 5 percent of what happened, really not worth talking about the rest, unless corporate would like to hear more about this.

If I were the hotel General Manager I would terminate effective immediately the manager for starters, then properly train the staff with "basics" of service and hospitality!

If you are looking for people to make you feel welcomed and special on your Birthday or any special occasion then do your self a favor and stay somewhere where people appreciate your presence and away from this gorgeous facility.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Nasim P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded 29 August 2016

Dear guest,

Many thanks for sharing your experience with us. We appreciate your positive remarks about the hotel’s prime location, the cleanliness and the modern .

On the other hand, we were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case these standards have not been appropriately fulfilled at some point.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts.

With our best we remain,
Riu Plaza New York Times Square
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile

The RIU Plaza is a 5 minute walk from the middle of time square making it the perfect location for any holiday makers to stay. Check in/out was fast and simple. Staff were friendly and helpful. Rooms were a decent size by New York standards and were very quiet considering all of the traffic below. There is a subway stop one block away allowing easy use of public transport. Wifi and other amenities included in the resort fee worked well.

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank georgia_1908
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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