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Paige W
Newtownards

Best hotel !!

5.0 of 5 bubblesReviewed 30 Aug 2016via mobile
We are recently only back from this hotel and it was amazing. Bang central! times square is literally 3 mins away !! Such a gorgeous hotel inside .. breakfast is really good with a selection of everything to offer . Rooms are just comfortable size but always clean and tidy . Staff were friendly and helpful, there is a bus that comes to collect you at the hotel to take you to the airport if your leaving to JFK not newark. But as you are located in times square the bus to Newark is 5 mins away and then your journey can be up to an hour from this station. I would definitely recommend this hotel.
Date of stay: June 2016
Trip type: Travelled with family
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All reviews new york times square frosted glass great location every other day breakfast was included restaurant row buffet style family room modern hotel grab and go central location city break stayed here for nights sofa bed mini fridge would definitely stay here again
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Reviewed 30 August 2016

After booking a hotel through hotwire for three people in one room, the hotel tried to give us a king sized bed. After I explained that it is supposed to be for three people,and that putting three people in a king sized bed is not only impractical it is not comfortable, they told me there is nothing they can do expect charge me an additional $76 a night for the room. The manager was extremely unconcerned, impersonal and rude. Hotwire even got on the phone with RIU corporate and was not able to get anything fixed. After a long drive from out of town, I had no choice except to pay the extra fee. The rooms are all tiny and the same size. The king sized bedroom is the same size as the one with the two full sized beds that were smashed up against each other. There was no room in between the two full sized beds at all. There was a pull out couch that when opened up you could not walk to the window or open the fridge. To charge me $76 for the same sized room when it was not even my mistake is obnoxious. The plus side was that the hotel was clean.

Date of stay: August 2016
2  Thank czucchina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded 31 August 2016

Dear guest,
Many thanks for sharing your experience with us. We appreciate the opportunity to respond.

As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable.

We are deeply disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay.

We kindly ask you to contact our Customer Service Department via crm@riu.com for us to do a proper follow up.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts.

With our best wishes we remain,
Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2016 via mobile

Just one block away from Times Square, was great location. Family with three kids (9,11,13) was snug fit in room but it's New York and spent time exploring city on short stay. Modern room and bathroom. Recommend high floor. Staff all helpful.

Date of stay: July 2016
Trip type: Travelled with family
Thank CC_UK400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2016

We stayed at the Riu Plaza recently. We use the Riu chain a lot but have never stayed at a Plaza before. The location is superb, really central but on a quiet street. We had a double room with 2 double beds. The beds were really comfy as were the pillows. Only one chair in the room, though there was plenty of room for two, maybe something could be done about this in the future. The toiletries in the bathroom were lovely and plentiful. As has been mentioned on this site the shower leaked but we simply used one of the many towels stop the water going everywhere. We found all the staff really helpful. Not a cheap hotel but then none are in this area. Would happily stay again.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JanetSmith95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2016 via mobile

First the positive: great location
Negative: not friendly, overprized bar, even for NY standards small rooms, not soundproof at all. You can hear everything that happens in the hall. We stayed in NY before and in a RIU hotel before and this was not what we expected...

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank dietrichvo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded 31 August 2016

Dear guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve our services. We will share your impressions with the corresponding department in order to make adjustments, if necessary.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts.

With our best wishes we remain,
Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

Great location with stunning view. Room was small but a nice size for 1 person. The bed was huge and very comfortable. Nice shower even though there was some technicalities. Really nice modern interior - would recommend and will be staying again in the future.

Date of stay: August 2016
Trip type: Travelled with friends
Thank goldiilockz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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