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pinkziggy
Scottish Borders, United Kingdom

Stylish hotel in a fab location!

5.0 of 5 bubblesReviewed 7 Sept 2016
We stayed here for 4 nights Sept 16. Beautifully styled hotel, very modern room, although quite small, but perfectly adequate, loved the bathroom. Ironing facility, hairdryer, safe and fridge all available in room at no extra cost. Wi-fi was spot on, no problems at all. Good view from the 25th floor, could see a little of the billboards at Times Square from our window. Hotel lobby is beautiful, plenty of areas to relax or hang around. Check in and out was instant, no queues. Luggage was held following check out as we had a later flight. We didn't eat at the hotel so can't comment on the food but plenty of great restaurants close by.
For a great italian try Patzeria Family & Friends a couple blocks up on 48th Street - the food and atmosphere was great. We also stood inline at Shake Shack on 8th Ave as queued out the door every time we passed, great burgers and worth the wait.
Date of stay: September 2016
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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All reviews new york times square frosted glass great location every other day breakfast was included restaurant row buffet style family room modern hotel grab and go central location city break stayed here for nights sofa bed mini fridge would definitely stay here again
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3,105 - 3,110 of 6,815 reviews
Reviewed 7 September 2016

Great value. We had a wonderful stay in a very clean and comfortable room. Staff was very friendly. Location is close to everything. Highly recommend if you are looking to stay close to Times Square. Easy access to subway and bus lines. Room was on the small side, but that is expected for any hotel in Times Square :)

Pillows and bed were extremely comfy, great black out curtains, noise level a little loud but expected for the city.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank 832katiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2016

Had the opportunity to stay for five nights in late August early September. The hotel is close to Times Square and some great restaurants and market eating areas. The hotel is busy and only on our last night did we have any trouble with noise with a guest singing opera at about 2am in the morning. Otherwise I cannot fault the hotel or the staff.

Room tip: Try for a higher room for better views
Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kylie N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2016 via mobile

We stayed here for 1 night before a cruise and was very impressed with the hotel! It was clean, modern, and very comfortable! The room was small, but had everything we need! Great location too, just a short walk to Times Square! We'll definitely be back!

Date of stay: September 2016
Trip type: Travelled as a couple
Thank 2015Michelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2016 via mobile

A warning to travelers who like to send packages to the hotels where they stay. Unlike almost every other hotel in New York and the US in general, where the mail room will gladly hold packages for guests until their arrival free of charge, this Riu has recently implemented a new policy where they return packages to the sender if the guest in question will not be arriving within the next three days. If the guest in question is scheduled to arrive within this short time period they will charge her or him five dollars for each day they hold the package. As it is almost impossible to ensure the exact date a package will arrive, this new and surprisingly unfriendly policy means that those of us who like to take advantage of Internet shopping when we travel to the US will now have to do without.
I am not sure if this has become a universal policy at all Riu hotels or just this one in particular.

Date of stay: July 2016
Trip type: Travelled solo
1  Thank Jerome L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded 7 September 2016

Dear guest,

Many thanks for sharing your experience with us. We appreciate the opportunity to respond.

We regret to read that you do not agree with our policy regarding the packages in our hotel. We hope you will understand that having over 600 rooms this is the most effective way of managing this matter. However, we will share your feedback with the corresponding department.

We would be delighted to welcome you at our hotel in the near future.

With our best we remain,
Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2016

First Observations: The sun-flooded, artistic, high ceilinged lobby and smiling, efficient, accommodating international staff are a welcomed sight after a long flight and the hub bub of transit from the airport. My wife and I travel to New York often and are seldom in our hotel room. The Riu Plaza New York Times Square was so inviting that we made use of the hotel's cozy bar, lovely modern patio, coffee shop and restaurant. We found the prices for meals / drinks a little high but this was offset by the unbelievably reasonable nightly rate for such nice accommodations. I believe we paid $175 / night...an unbelievable rate for New York, even for the most basic accommodations.

Location: The property is on the corner of 8th Ave and 46th Street, right in the heart of the theater district and only a short block from the heart of Times Square. Surprisingly, the street is quiet most times of the day.

The Rooms: Comfy beds, fresh, modern decor, floor to ceiling windows for lots of light, The bathroom area is spotless and has a roomy modern walk in shower. There was a small desk area and a large flat screen TV. We could not have been more pleased.

As was shared, my wife and I are in New York often, and as such, we are aware of the range of prices for rooms in a great location. The Riu Plaza New York Times Square had the best room rate and location. The service was excellent. We could only assume that the great price (booked through Booking.com) was due to the property drawing attention to itself as it breaks into the New York market. I would highly recommend a stay at the Riu and I'll be returning on my next New York trip.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank AtlantaTim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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