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tony b

Hotel stay

4.0 of 5 bubblesReviewed 27 May 2019via mobile
This hotel was ideally placed and could not fault the service or food. View from our room was ok which would be my only comment as I have not seen any views from other rooms. All the main areas for Theatre etc are with in walking distance including the Subways.
Date of stay: May 2019
Trip type: Travelled as a couple
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All reviews new york times square frosted glass great location every other day breakfast was included restaurant row buffet style family room modern hotel grab and go central location city break stayed here for nights sofa bed mini fridge would definitely stay here again
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Reviewed 26 May 2019

I am so happy I chose to stay at your lovely establishment. Your customer services was the best and my room was extremely comfortable and relaxing. I especially enjoyed that breakfast was included in the package! I have nothing but kind things to say about my experience. Thank you for your hospitality!

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
2  Thank Trumpess
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 May 2019 via mobile

Loved the hotel, food, helpful staff, however housekeeping could use a supervisor. Ever day we had to call down and ask them to bring the water that was suppose to be left in our room. We also had to ask for clean drinking glasses every day. I had heard that this could be a problem and it was. Very frustrating when you are paying $445.00 a night,and we stayed 5 nights. Plan to let my travel agent know

Date of stay: May 2019
Trip type: Travelled with friends
2  Thank Cay1125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2019

Overall good location. Times Square and two different subway stations really close. Walgreens and loads of food places.
Before we got to the hotel, we had requested for a room in a higher floor as the reviews here suggested so (lot of noise). They kindly responded that our request was considered and when we got to the hotel they had already arranged this - so, this bit was positive. Nice breakfast, also.
Problem was that when the cleaners were on duty, they were talking really loud in the corridors, knocking on the doors nervously and fast, while obviously the doors' soundproofing wasn't able to hold off all this noise when you just want to rest and relax. Also, we got charged $30 for 5 local calls which is something we still try to resolve with them.

Date of stay: May 2019
2  Thank Dimimari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2019 via mobile

Just returned from a four day NYC break staying at Riu Plaza Hotel. The Hotel is in a perfect location, two minutes from Times Square. We chose this hotel because of its location and also because breakfast was offered as part of the package. Breakfast was buffet style, plenty of choice, and well organized. The staff worked hard to ensure tables were cleared quickly and everything topped up. No complaints whatsoever. This set us up for the busy day ahead and we did not bother about lunch, only a coffee and cake mid afternoon. The hotel also offered a Theatre Buffet in the evening costing $35 per person with a 10% discount if you were resident in the hotel. We decided to take advantage of this and are so glad we did, it was excellent with plenty of choice and the menu changed every night. Our room on the 8th floor was comfortable with king size bed, small fridge with bottled water which was replenished every 2nd day. The bathroom had a great shower with towels replaced every day and lovely toiletries provided. The only downside was the glass partition between bedroom and bathroom. When the light was turned on in the bathroom it lit up the whole room, not ideal for someone sleeping or for privacy in the bathroom. Also there was a sliding door with quite a large gap which again did not make for privacy. Staff throughout the hotel were helpful and polite and hardworking. This hotel was perfect for our requirements and we would definitely return.

Date of stay: May 2019
Trip type: Travelled as a couple
4  Thank Z6398HSelizabethg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2019

My boyfriend and I stayed here for seven nights during our break to NYC from the UK. We stayed on the 20th floor in a double room which was plenty for a weeks stay of long days out exploring. The room was small, however plenty for what you require on a city break. There was a safe and hairdryer in the room, brilliant as my UK one didn't work. Plenty of plugs and a mini fridge of which was empty but you could obviously fill with anything you required. We opted for bed and breakfast which was ideal as it set you up for the day. Despite breakfast being and seeming extremely busy, you were always quickly seated and food was plentiful. Varied selection, not masses but anyone could find something to eat in the mixture.
Location wise: this hotel is brilliant!!! one block away from Times Square and hells kitchen. We found that we walked most places from here (if you're up for it) and equally it had good connections to the subway; uptown and downtown.
Not much more to say other than it was perfect for a city break hotel.
Our only suggestion which we put to the hotel was that it would have been great to have tea/coffee making facilities in the room. This was not available in our room and we would have welcomed this either first thing in the morning or when you get back at night.
TIP: do not rely on the fact that you have the option to keep your room on. We had a late evening flight and was planning on keeping our room on. You have to go down to reception on the day of departure and ask. When we did so we were told there was no availability. As a result we left our bags with the concierge and used the gym showers to freshen up prior to leaving. On review, this was equally as good as paying extra to keep your room on.

Room tip: Higher the better as you get a good view and possibly reduce street noise.
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Olivia D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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