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“Convenient Location”

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Hampton Inn Manhattan-SoHo
Ranked #295 of 466 Hotels in New York City
Columbia, Maryland
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Convenient Location”
Reviewed 16 June 2014

The check in went well and everyone that worked there was pleasant. We asked for a room on a higher floor since we have trouble sleeping with too much noise and they put us on the 15th... it had really nice views and was mostly quiet! However, the doors are paper thin and we could hear our neighbors talking in the hallway... along with walking! Like once-maybe noted- there were 3 pillows... which seemed really odd to me. The bed was too soft! And my back paid the price for sleeping on it. Put aside the bed and noise from the hallway, the hotel room was clean and the hotel is self is fine. It has a 19th floor balcony which is nice to sit on and soak in the view. Other items to note: location is good... can get anywhere easily & the breakfast is okay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KleinV54, Manager at Hampton Inn Manhattan-SoHo, responded to this review, 17 June 2014
Dear Natasha K,

Thank you for being our guest and for taking time out in sharing your feedback. Our focus is to maintain excellent customer service and improve all aspects of our operations so with that in mind please know we will consider your feedback towards improving our hotel. Thanks for being our guest and we hope to see you return.

Warm Regards,

Klein Vergara
Guest Service Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (256)
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OHIO
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 June 2014

Arrived late, check in OK but interrupted for phone calls. Requested extra pillows, was told none available since housekeeping was gone. Really? Not even an extra pillow in the whole building. management really needs to get on the ball here! Otherwise good location on a difficult street to drive to due to entrance to Holland Tunnel. Will look for a different hotel for my return visit.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank once-maybe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KleinV54, Manager at Hampton Inn Manhattan-SoHo, responded to this review, 16 June 2014
Dear once-maybe,

Thank you for taking time out in sharing your review about our your recent stay with us. We are happy to know you found value in your stay and hope you were able to take advantage of our complimentary amenities. Our apologies that we weren't able to meet your request on that particular day but will promise to be more prepared in the future. We do invite you to give us another try the next time in town and I can promise you a better stay, please keep my e-mail in mind should you choose to return: klein.vergara@hilton.com. We hope to get another chance out of you!


Yours in Hamptonality,

Klein Vergara
Guest Service Manager
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Houston, Texas
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 June 2014

I'm in NYC for a few weeks for work. I stayed here Sun-Fri. I had an amazing view of the Empire State Building. The room was a decent size. Although I should have taken advantage of the breakfast offered, I usually bounced to a coffee shop close to the office. I did, however, think the breakfast was very generous and it looked tasty. The breakfast area was usually busy. The bar had a little business going on most nights. I had one drink there and took it back to my room.

The gym is tiny. Don't expect much here in NYC, though.

Room Tip: Ask for a view of the Empire State Building.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerrys_Reveiw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KleinV54, Manager at Hampton Inn Manhattan-SoHo, responded to this review, 16 June 2014
Dear Jerrys_Reveiw ,

Thank you for sharing your feedback about your recent stay with us. We are happy to know that you were pleased with your stay and found us accommodating. We do offer complimentary breakfast and WiFi which most will for favor for better spending in other areas so do take advantage of it on your next trip. We hope to see you return and thank you for being our guest.

Warm Regards,
KLein Vergara

Guest Service Manager
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Williston, United States
1 review
Reviewed 13 June 2014

The location of the hotel was right in the middle of the real historic part of NYC. Being able to walk around during the night time made the stay more enjoyable. The romantic restaurants that were located near the hotel made it even nicer, but there are too many to get to in a week.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KleinV54, Manager at Hampton Inn Manhattan-SoHo, responded to this review, 16 June 2014
Dear Paul B,

Thank you for being a recent guest of ours. We are glad you found us to be the perfect location during your business purpose as we are among many restaurants and shopping stores. Our vicinity has a lot to offer and we welcome you back anytime so that you are able to experience more of it.


Warm Regards,

Klein Vergara
Guest Service Manager
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Atlanta, Georgia
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 June 2014

SOHO is the place to be in NYC. The Hampton Inn-SOHO is located on the outskirts of the SOHO area but in a great location.
Hampton Inn is generally known for good service - this hotel's service was the best of even the best hotels.
The staff is very professional and very accomodating.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acappy300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KleinV54, Manager at Hampton Inn Manhattan-SoHo, responded to this review, 16 June 2014
Dear Acapsuto,

Thank you so much for coming on TripAdvisor to share your experience about your recent stay with us. We are glad to have been able to serve you Hamptonality, Soho-Style and are happy to know that we kept the spirit alive from our town. We hope to continue to host your stay and welcome you back anytime!

Regards,

Klein Vergara
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 June 2014

The people who work here are very nice. The hotel is showing its wear. The rug was tattered and bed a bit soft. Room was small/typical NYC. The room was clean but worn. It was late so I did not complain. The location is on the outskirts of Soho but there where some nice restaurants within steps. We had a nice dinner at the corner in a very nice place with an outdoor courtyard. I like Hampton in so I hope they upgrade the rooms soon.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 474EddieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KleinV54, Manager at Hampton Inn Manhattan-SoHo, responded to this review, 16 June 2014
Dear 474EddieH,

Thank you for choosing the Hampton Inn Soho. We are happy to hear that you found our service to be accommodating and apologize about the condition of the room you were in. As we near our 6th year mark I want you to know that we are in the transition of renovating and hope you got to experience our brand new lobby. Come see us again soon!

Warm Regards,

Klein Vergara
Guest Service Manager
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Usa, Tanzania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

The room was extremely small, you're not allowed an extra wash cloth OR pillow even though we paid for additional occupants. Each bed only had 3 pillows. We were told that there were absolutely no extra pillows in the entire hotel but if we wanted to add a room, that was an option.

Upon returning from dinner we called regarding our room temperature. The thermostat was set on 66 for 3 hours and when we returned the room temp was still 73. They promptly fixed it however whatever they did it decreased our water pressure and disconnected our hot water. Finally 2 hours later we had hot water, decent water pressure and a cooler room. Never once did anyone offer any solutions to our problems, we always had to demand them and they never apologized. They made us feel as though we were burdening them. For $970/3 nights we would of stayed elsewhere. Lesson learned!!!

Room Tip: Stay on a major street for better access to any transportation, restaurants and shopping. This is a...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SSVtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arthurcheung, General Manager at Hampton Inn Manhattan-SoHo, responded to this review, 12 June 2014
Dear SSVTravel:

Please accept our sincere apologies for the disappointing guestroom amenities and condition of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and hospitality. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Warm regards,
Arthur Cheung
General Manager
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Additional Information about Hampton Inn Manhattan-SoHo

Property: Hampton Inn Manhattan-SoHo
Address: 54 Watts St, New York City, NY 10013
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#170 Business Hotel in New York City
#181 Family Hotel in New York City
#213 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Manhattan-SoHo 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hampton Inn Manhattan-Soho Hotel New York City
Manhattan Soho Hampton Inn

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