This is going to be a laundry list of wrongs. Sorry. First let me say that the staff are lovely. However, staying here is about like staying in a college dorm or a hostel. Dirty lobby upon arrival, clean in the morning. The whole hotel has a funky smell in halls and common areas. Rooms smell fine. Check in is at 4 and they really mean it. Nothing is ready before that. One elevator for a 19 story hotel (one was out of order) so expect to wait a minimum of ten minutes. The stairwells are locked to the inside so I don't know if going up by stairs is an option. Nicest staff but they seem totally overworked. Two calls from the front desk, back to back by different people, to see if my room was OK. The air conditioning unit said "controlled by wall thermostat" but the thermostat didn't work. Had to call for help at midnight and the very nice building tech said that my unit actually wasn't controlled by the wall thermostat... Oy vey. Then the noise the darned thing made was crazy loud and woke me up all night. I had asked for a second washcloth early in the evening and never got it until I had to call about the air conditioning and mentioned the wash cloth, so the tech brought it with him.
Single king rooms are tiny, even by NY standards. I was alone but with another person I don't know where we would have kept our stuff off the floor. No dresser to put things on and no shelf in the bathroom, so you have to put your toiletries in the sink if you are doing something like drying hair or putting on make up. The sink rim is just a little too tiny. The location of the hotel is OK and, as mentioned, staff is very kind and polite. Very close to Little Italy and Soho shops. The proximity to the tunnel makes for really bad traffic in the area, particularly on weekends, so it may be better to take the subway than a cab if you don't have much luggage. I'm not a breakfast eater but the included breakfast looked OK. Highlight was the staff. Wouldn't stay again but it could have been worse.
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- Also Known As:
- Hampton Inn Manhattan-Soho Hotel New York City
- Manhattan Soho Hampton Inn