The title says it all. My family, including two young daughters stayed one night out of our booked week. The bed collapsed, the bathroom was filthy and we left the next morning. Both my wife and I received back injuries from the mattress which collapsed no less than three times. We didn't sleep.
The owner refused a complete refund, returning 50%, leaving us with a huge bill for one night where we couldn't sleep and were injured.
It was the first time I booked through trip advisor and I will never do so again.
The Apartment was great so close, walking distance to Broadway and Time Square. We were meet by Jake, he is lovely guy very helpful. If we return to New York, i would differently book the apartment again.
We enjoyed our stay very much.
Before arrival we had all information we needed -even where to place the luggage at sunday- and the service in NY was perfect -e.g. additional key. Driving service was convinient for being first time in NYC.
The place got enough space for 4 inhabitants. It was perfect for sightseeing, only a little walk away from the attactions in midtown and the central park and close to two subway station going downtown and uptown. The appartment was tidy and clean.
There are a few little improvements though that would make- in our opinion- the place even better:
The pots are quite small for cooking for 4 persons. No dish towls provided.
Additional hooks for towles in the bathroom would be great. And four small handtowls for the bathroom also.
Great position so close to so many attractions. Also very close to supermarket and subway.Very clean and all amenities travellers need. Perhaps a TV would be beneficial and a mirror and more pillows in bedrooms. Otherwise very good value for money.
Great location, nice two bedroom apartment! All equiped for a good stay in NYC. Three blocks from times square and a big supermarket on the corner to get some stuff. sightseeing bus stop on the corner also. Good views! (Floor 14)
Just that the company charges extra money if you need luggage room, the rest perfect!