booked this hotel as I saw some goof reviews and was really looking forward to our stay after 7 hours flight from Manchester UK.
Arrived at hotel to find we were not greeted well, no smiles, very matter of fact, no information provided about breakfast or papers. Had booked a junior suite,
found the suite to be dark and did not look clean, When asked to changed, they offered another room and slamed the telephone before we had ageed.
Stayed one night as bathroom light stopped working, my daughter had to have a shower in the dark, shower temperature didnt work, either too hot or too cold, and sound of fans going on all night. Brushed past an old radiator which was too hot and burnt myself on my leg,- not good for children
Before the trip had asked the hotel to book transport from JFK to hotel. When we booked with the hotel they wanted us to pay upfront for the transport for return journey and didnot advise that this was a shuttle service, we thought we were getting a private hire just for us. We had to wait 2 hours before the bus arrived, did not mention where they would pick up either and advised the colour of bus to be white or black, when the bus finally came it was silver and at a cost of several international calls later.
WE wanted to cancel, but were not given this option. Our return journey was even worse as they picked us up from our new hotel and then took us to another airport to drop some other passengers before going to JFK. With traffice being hectic and leaving us with only 1 hour and half to make it for check in when it should have been 3 hours.
The journey from the hotel to the airport took 2 and half hours when it should take 40 minutes. Total disaster, we will not recommend this hotel and the staff need serious training in manners and caring .
- Official Description (provided by the hotel):
- The Hotel Wolcott is located in the center of tourist New York. Near the Empire State building, NoMad,UN, Macys, Circle Line, theater district, SOHO, the High Line and all public transportation. The Hotel offers clean comfortable, modern accommodations in an old-world atmosphere at reasonable prices year round. We have been written about in many domestic and international guides. ... more less
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- Also Known As:
- Wolcott Hotel New York City