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“Nice hotel in a very convenient location”
Review of Excelsior Hotel

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Excelsior Hotel
Ranked #247 of 467 Hotels in New York City
Certificate of Excellence
Maryland
Level 5 Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice hotel in a very convenient location”
Reviewed 26 March 2014

Stayed here on a recent trip to NYC with the family. The hotel was clean and the staff was very friendly. The concierge was great and helped us plan some of our touristy outings, including a Broadway show. The hotel has parking available in a lot across the street...and the rates were very reasonable. It is only a short walk to the subway and it is very easy to grab a cab at the street corner (even on a Sunday morning). Great location that is close to Central Park and everything you would want to see in Manhattan. Will definitely stay here again on my next trip.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Coug88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Dorset
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 March 2014 via mobile

My partner and I stayed at the Excelsior in NYC for 5 nights; returning a couple of days ago. Upon arrival the reception staff upgraded us immediately to a room with a queen sized bed on the 15th floor. The view was amazing, overlooking the Natural History Museum. We were very satisfied with the size of the room and facilities. Shower was excellent. The hotel, as past reviews have stated, is approx 1 minute walk from a subway station and Central Park is over the road. We purchased an unlimited Metro card as soon as we arrived, costing $30 each, which we used everyday, multiple times a day, to get everywhere from Battery Park to Times Square. It is really easy to understand and use; so our biggest recommendation would be to use the metro and make the most of the hotel's great location. As previous reviews have also said, the street and surrounding areas are noisy throughout the night. We found the room and hotel in general very stuffy and uncomfortably hot at night - the AC was too loud to have on at night so sleep was broken at times.

Breakfast is stupidly expensive at the hotel so we did not try it, instead we took the metro to whichever area we were exploring that day and found a classic diner - cheaper and tasty! We went to the bar in the hotel a number of times and loved it. Good atmosphere.

Customer service was generally good, however I would say it was the hotel's weakest area. Particular members of staff were rude.

Overall we were very pleased with the choice of hotel and would stay again. Enjoy New York!

Stayed March 2014, travelled as a couple
Helpful?
6 Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 March 2014

Stayed 3 nights. Room had extra siting room that was great. Quiet, clean, and super comfortable bed. Friendly staff. Wish wish wish their was room or at least breakfast and coffee service in the morning. Elevators are a tad slow and crowded. Nice bar. The location is fantastic access for anywhere in the city.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Apsaramaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level 6 Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 March 2014

Stayed here for 4 nights.A very pleasant man on reception made us welcome-a great start.
Our room was fine,a good size for NYC, with a bath and shower.Did not use the bar or restaurant so can not comment on this.Our room was warm,comfortable and had a tv.No fridge or coffee/tea making facilities. You can buy a bottle from a liquor store and the hotel has an ice-making machine to the left as you turn out of the lifts.However 2 minutes across the road to World Coffee or Andys Deli gave us our coffee fix.A subway at the end of the street gets you into Times Square etc within 15 minutes.Plenty of eating places/bars around the hotel on Columbus and Amsterdam Avenue. Would suggest St James Gate on 81st and Amsterdam as a cracking Irish pub

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 March 2014

I planned a weekend of activities on the upper west side with my young son and this was the perfect place to stay. We arrived Saturday and left Monday, on a weekend that we expected wouldn't be very busy. The front desk attendant was friendly, cheerfully upgraded our room when I asked, and spent a few minutes giving me recommendations about where we could find quick and easy food. The room was very clean, and very pretty. If you're new to NYC, you might find it small, but by NYC standards, it was a good size. Our view of the museum and skyline was beautiful. It would have been worth paying for, as we spent a fair amount of time enjoying the view. That said, the windows are old, and the street noises are loud. If you're not used to street noises, bring earplugs. I was on the 14th floor. It was still loud.

The breakfast buffet was nice. The attendant was lovely. The food was decent, convenient, and speedy, but there are other options nearby if you would rather get out and enjoy the city. There is a deli nearby that serves breakfast and delivers...the cheapest option. Andy's Deli, I think. It's on Columbus Ave, one short block South, on the other side of the street. Monday morning, we ate a few blocks up at Good Enough to Eat. It was delish, but not cheaper.

The location of this hotel is wonderful. It's right across the street from the Natural History Museum. Walk down the block, cross into Central Park, and you'll find a playground right there for younger kids. My son loved it. The diner is super handy, there is food everywhere, and there is shopping nearby. The subway runs right to the museum, so that's easily accessible, too. We took the train into the city, then the subway right up to the hotel.

Easy, beautiful, convenient. We'll be back. Thanks for a great stay!

Room Tip: The rooms overlooking the museum are worth it.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Monkeysmama M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 March 2014

Very nice hotel, ideally situated for Central Park, National History Museum and Metro.
Didn't use much of the facilities as we were up and out for 9am and didn't return till 9pm.
Hotel staff were very friendly and polite.
The only down side was when we got home, checked bank balance, and found $125 taken for no reason. I have just emailed hotel so still waiting for reply. Will keep you updated to see what response we get.
Otherwise a very good hotel and would recommend.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 6 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 6 March 2014 via mobile

First impressions... Such a stunning hotel! Dark wood panels.. Such a lovely American feel! Me and my friend were greeted with smiles from the reception staff and were given helpful information about the hotel.. A bar to the right and a helpful concierge desk to the left which helped us decide on what to do with our stay in New York!

Our room was very luxurious, gold and cream decor with a separate lounge/seating area.. 2 tv's, one in the seating area and one in the bedroom area. Basic bathroom, reasonable size with a shower and a bath..

Lovely views from the hotel.. Lots of restaurants and supermarkets surrounding the hotel! A short subway ride will take you to central New York..

Overall, a beautiful hotel for such a good price.. Enjoy! :)

Stayed August 2013, travelled with friends
Helpful?
1 Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel

Property: Excelsior Hotel
Address: 45 West 81st Street, New York City, NY 10024-6025
Phone Number:
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#149 Business Hotel in New York City
#203 Family Hotel in New York City
#217 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Excelsior Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Excelsior Upper West Side NYC Hotel Located in the fashionable Upper West Side neighborhood between Central Park and Columbus Avenue, the Excelsior Hotel is a beautifully renovated hotel with an abundance of old world charm and comfort. This landmark hotel is characteristic of Manhattan's architectural beauty among the dramatic Central Park setting; thoroughly complimented by modern conveniences and luxuries. The Excelsior Hotel is located in one of New York City's trendiest neighborhoods, overlooking the American Museum of Natural History and the Rose Center for Earth and Space. Popular attractions such as Lincoln Center, the Beacon Theatre, and Columbia University are within walking distance to the Excelsior. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums. If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus. Manhattan's Excelsior Hotel features an elegantly and comfortably appointed Lobby; inviting guests to feel at home upon their arrival. Its New York City hotel room accommodations are inspired with an Art Deco contemporary motif with countless amenities and services to make a stay at the Excelsior Hotel an experience for guests desiring more than a typical New York "tourist" hotel. ... more   less 
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Also Known As:
Excelsior New York City
Excelsior Hotel New York City

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