I have stayed at the Excelsior before, with no problems, but this time my niece and I arrived to be told that there were no non-smoking rooms to be had. Having made reservations 6 weeks previously, I felt that my request should have been honored, and said so, but the desk staff looked at me blankly and told me that these things could not be guaranteed. I asked them to call the manager, but she was not in. When I went to see the room, I was told that the carpeting had just been replaced, so the odor was lessened, but we found that actually, after one day, the odor had increased. And the window airconditioner was extremely noisy and way less than adequate.
I felt as though we were invisible, and will think long and hard before I go back to the Excelsior.
- Official Description (provided by the hotel):
- The Excelsior Upper West Side NYC Hotel Located in the fashionable Upper West Side neighborhood between Central Park and Columbus Avenue, the Excelsior Hotel is a beautifully renovated hotel with an abundance of old world charm and comfort. This landmark hotel is characteristic of Manhattan's architectural beauty among the dramatic Central Park setting; thoroughly complimented by modern conveniences and luxuries. The Excelsior Hotel is located in one of New York City's trendiest neighborhoods, overlooking the American Museum of Natural History and the Rose Center for Earth and Space. Popular attractions such as Lincoln Center, the Beacon Theatre, and Columbia University are within walking distance to the Excelsior. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums. If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus. Manhattan's Excelsior Hotel features an elegantly and comfortably appointed Lobby; inviting guests to feel at home upon their arrival. Its New York City hotel room accommodations are inspired with an Art Deco contemporary motif with countless amenities and services to make a stay at the Excelsior Hotel an experience for guests desiring more than a typical New York "tourist" hotel. ... more less
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- Also Known As:
- Excelsior New York City
- Excelsior Hotel New York City