I arrived at The Kimberly on Sunday the 20th 2014 for my honeymoon in NYC. First i want to mention I chose the more expensive room called "Deluxe King" I arrived to find an outdated small room with decor that is miss matched from all time periods, no cohesive look to the entire room. Before getting upto the room I asked the front desk if there were any better rooms to upgrade to even if it meant me paying for it. I was told no that our room was the best they had to offer for our stay. We are here one night so on the way to do some walking around Manhattan I asked the front desk to have the sheets changed due to adult fluids being on them. they advised me they would have it taken care of. we come back to the room and pull back the comforter to find nothing has been changed. Literally we can see the areas on the linens I was concerned with. so I have to call and have the night crew come up once we leave again to change them. We were promised the New York Times for free Monday through Friday. I only received this after complaining on Wednesday morning. so 2 days with out the promised paper. the a/c in the room is not temp controlled so it just runs and runs and no way of telling what temp it is in the room. Sad part is I am stuck in this hotel till Friday. I will have to say. One of the most comfortable beds I have ever slept in. Tub is not big enough to use as a couple. which is pretty important during your honeymoon. also shower is pathetic very weak stream and not adjustable. Room service is amazing, great food, although they are out of short ribs all the time. location is great for walking tours. they do not offer a complimentary car service which is weird for a luxury hotel. Door men are not helpful when it comes to flagging down a cab, he actually suggested we walk a block to get one ourselves(awesome suggestion to a handicapped man) idiot. The front desk staff seems very helpful. not sure but they just seem to react once they get a complaint. towels very stiff and not soft, closet is ok but for a lengthy stay like we are very small, smaller than the closet I had growing up when I lived in a trailer. I ate at The London NYC last night and they gave me a free car ride back to The Kimberly.....they offer a rooftop dining experience but never have availability, so maybe they should take that off the list of perks for the hotel. I will def be back to see if improvements are made. or to see if they take this criticism to heart and make changes while im here or next trip. Although next time I will make my reservations directly with the hotel instead of through travelocity so I can leave if dissatisfied. btw I notified hotel I was not happy but nothing they can do because i paid through travelocity. are we serious?
- Official Description (provided by the hotel):
- The Kimberly is a traditionally styled, boutique suite hotel located between 3rd & Lexington Avenues. With 30 rooms and 162 suites ranging from 266 to 935 sq ft., we offer personalized service from a warm and caring staff. Most of our suites have balconies, a rarity in NYC and many offer views of the city. Our mattresses are covered with feather beds and decked with Frette linens, which earn comments such as "I didn't want to get up" from our guests. A bonus here, is that in addition to our on-site fitness center, work-out enthusiasts can use any of the NY Heatlth and Racquet Club's 9 locations, including pools and work-out classes at no additional cost and can enjoy a cruise for three hours on their 75 ft yacht (in season) for a fee of $30 which includes a light buffet supper. ... more less
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- Also Known As:
- Kimberly Hotel New York City