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“Great hotel , great location .”
Review of Kitano New York

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Kitano New York
Ranked #109 of 467 Hotels in New York City
Certificate of Excellence
Wakefield, United Kingdom
1 review
“Great hotel , great location .”
Reviewed 12 May 2014

Recently back from New York with my wife , wedding anniversary surprise . Found the Kitano Hotel to be in an ideal location for Manhatton, Grand Central station only a short distance away and from there the whole of Manhatton is accessible . The hotel staff were very welcoming and professional . The hotel itself was very tranquil after the hussle and bussle of New York , the room we had was great ,very comfortable and spacious . I can recommend this hotel to anyone visiting New York , central , comfortable , friendly and very peaceful ....

Room Tip: Advise hotel prior to arriving if its for a special occasion , they upgraded us to a corner suite !!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
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English first
East Sussex
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 May 2014

Stayed here in December for our sons wedding.Reception rude we had booked a no smoking room confirmed by e mail.My daughter in law had confirmed the day before also.On arrival we were told this had not been booked,having given him the e mail he then went off to copy.Gave us a key to a none smoking room no apology offered.Returning back from the wedding with the new in laws also staying in the hotel.We asked where was the bar to have a last drink before bed.Was told very rude again there was a private function on we would have to order room service.We just went to bed.
Cannot fault the rooms then again the price you pay it should be good for a 4 star hotel.Staff need training in how to treat guest.Coming from the UK we have always had wonderful service all over USA until now.

Room Tip: If you want a none smoking room be sure to take a confirmation e mail with you
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  • Stayed December 2013, travelled as a couple
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Helpful?
3 Thank Janet106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2014

Stayed one night on a business trip - would highly recommend it. Romero at the bar is hilarious with his jokes. The nightly jazz is really good too -- though would be nice if they didn't charge hotel guests the $15 cover. Try the restaurant downstairs!

  • Stayed April 2014, travelled on business
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Helpful?
2 Thank Wander1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nantucket, Massachusetts
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 April 2014

We had two blissful nights at the Katano. Very comfortable beds, quiet room, big bathroom, clean as can be, and central location. An easy walk to Grand Central and Empire State Building. Coffee across the street and market a block away. And yes, the toilets provided a lot of laughs for our children! Kind of a disappointment that we couldn't out anything at all in the mini fridge, even our own bottle of water, but other than that we were very happy and would stay there again. The lobby gift shop had wonderful and affordable things.

  • Stayed April 2014, travelled with family
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Helpful?
2 Thank Melinda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2014

We had a group of 17 to stay at the Kitano for four nights. Everybody without exception gave top rating to the hotel in our internal evaluation. The staff at the frontdesk were friendly and very helpful. The location is great. I didn't have time to enjoy the jazz, but heard from others that this too was a nice experience.

  • Stayed February 2014, travelled on business
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Helpful?
1 Thank Tommy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mastic, NY
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 April 2014

Good Staff, beautiful room, many unusual amenities in the bathroom that are pure Japanese genius. Beds extremely comfortable, and the windows on Park Avenue are soundproofed. Quite and luxurious hotel We will stay again!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank amberdamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 April 2014

From arrival to leaving we had a great experience, the front desk staff were polite and knowledgable and very helpful throughout our stay, the room had a great view of the Empire State Building, really comfy bed. The Jazz restaurant was a great place to eat and enjoy the music.
The hotel is in midtown so it's within easy reach of Grand Central, Empire State, and Times Square.
We would certainly recommend this hotel, and as my wife really enjoyed New York and it's people we will definitely return to the Kitano

Room Tip: We stayed on the 16th floor, which was nice and quite
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  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank Huggy1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClementCarey, General Manager at Kitano New York, responded to this review, 14 April 2014
Dear Huggy1953,

The staff of The Kitano and I are so pleased that you enjoyed your stay and had time to see some great Jazz in our club. On your next visit to NYC, please ask for a view of The Chrysler Building, so you can get another angle on our spectacular city.
Looking forward to serving you again.

Clement Carey
General Manager
ccarey@kitano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kitano New York

Property: Kitano New York
Address: 66 Park Ave, At 38th Street, New York City, NY 10016-3007
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Luxury Hotel in New York City
#91 Romantic Hotel in New York City
#135 Family Hotel in New York City
#204 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kitano New York 4.5*
Number of rooms: 149
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Also Known As:
Kitano New York Hotel New York City
Kitano New York City
Kitano Hotel New York City

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