As noted by prior reviewers, this is a reasonably priced hotel in a great location, within walking distance to Central Park, the subway, the American Museum of Natural History, restaurants as well as two great places for take-out food, Fairway and Zabars. Even more important for us, since we were traveling with our adult children and two grandchildren (a 5 and a 3 year old), was the availability of a two bedroom suite. This was perfect for our group of 6 so we booked it 8 months ahead.
We were therefore quite shocked and disturbed to receive a call a day before our planned arrival from a D____ at the Hotel, telling us that they would not have a two bedroom suite for us on arrival but that we could all be accommodated in their one bedroom suite. When we said that this would not work, she arranged for us to have two rooms, a one bedroom suite and a regular bedroom.
On arrival (after 10 hours of traveling and with two sleeping toddlers in our hands) we were asked to sign the check-in and give our credit card. When I asked when our two bedroom suite would be available, we were told that we could move in any time the next day. The next day, around 11AM, when I went down to the front desk to see about our two bedroom suite, we were told that we should pack up all our stuff and leave it in the room and then they would move our things since the room was still not available. As anyone knows who has traveled with young kids, this necessitated picking up all their toys and repacking, etc.
Thankfully when we returned from our days activity, our belongings had been all safely moved to the two bedroom suite. The next morning when we attempted to make coffee in the Keurig
K-cup coffee machine, we ended up with coffee grinds in the coffee and all over the top of the machine. We called down to the front desk who promised that they would send up an "engineer" to fix our coffee machine. When the same thing happened the next morning, we called down again and were again told that they would send up the engineer again. This time we happened to be still there when she came up. This person argued that it is "normal" for this machine to spew coffee grinds into the cup of coffee.
On check out, we were presented our bill which only included the cost of the one room suite for the first night (in addition to the two bedroom suite for the subsequent nights). When I pointed out to this person that we had a second room the first night, she responded that the
hotel had decided to "comp" that room to compensate us for not having the room we had booked on our arrival and the inconvenience of moving. I thanked her and said that was very nice of them.
When I returned home, I found out that this was not true. Although we had not checked out,
the hotel had gone ahead and charged my credit card without informing us despite having our phone number, email as well as our still being present there. When I called to complain, the person who I talked to, E______, felt that the hotel was within their right to charge us without informing us. Call me old-fashioned, but to me the hotel has a responsibility to let you know before charging individuals. In this case, they had numerous ways to tell us and show us the bill (including our phone number, email, as well as us still being present in the hotel) before charging our credit card. Unfortunately these manager's attitudes detract from a great hotel with hard working and responsible hotel staff.
- Official Description (provided by the hotel):
- Welcome to the Hotel Beacon NYC, a haven of comfort amid the bustling excitement of New York City. Located on the historic Upper West Side, amid tree-lined streets and landmark buildings, the hotel is a beacon for relaxation. Friendly and accommodating, we offer handsomely decorated, oversized guestrooms and suites. With wonderful views of Central Park, the Hudson River and Midtown Manhattan, the Beacon is the perfect vantage point from which to venture anywhere in New York. And when your busy day is done, you'll have a perfect place to come home to. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com, Ebookers, Ctrip TA, Priceline, TravelUp, 5viajes2012 S.L., TripOnline SA, getaroom.com, Evoline ltd, HRS, Cancelon and Hotel.de so you can book your Hotel Beacon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Beacon Hotel New York City
- Hotel Beacon New York