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“tired, frumpy, dirty, loud”

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Hilton New York Grand Central
Ranked #333 of 467 Hotels in New York City
Las Vegas, United States
2 reviews
“tired, frumpy, dirty, loud”
Reviewed 2 July 2014

manhattan has so many good choice hotels there is, literally, no reason to pick this one. keep looking, there is a far better room out there. during my recent stay i was awakened twice by ambient noise in the hallway (people talking in a somewhat loud tone), the bathroom was distinctly unclean, etc. this hilton is no hilton.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 8 July 2014
Dear Bruce T,

It was very disconcerting to read your comments about our hotel as I feel it was not given a fair chance when you rated us. Granted there may have been some miscues it feels as if you did not fully explore the property fully. We have a great staff here that is always guest first in taking care of their needs. Our breakfast buffet is also great filled with even more great staff. Noisy neighbors are unfortunately something we cannot control however we do have a Security team on property to assist us in those areas.

Sincerely,

Paul Schwartz
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tallahassee
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 July 2014

This hotel is two blocks from Grand Central Station, an easy walk to Times Square, a block from the United Nations. A good central location. For a New York Hotel, the room was fairly large -- which is saying it was small, but not as small as we expected. Service at the front desk was very good, but we did have a problem with housekeeping the first day. We came back and the bed was made, but the towels weren't replaced, leaving my wife and I with one to share. We told the front desk and they quickly resolved the problem. They were more than happy to hold our bags so we could explore the city before taking a late train out of town.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bsfarrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 8 July 2014
Dear bsfarrington,

I would like to thank you for stopping by to visit and giving us a review. We are in a prime location and do pride ourselves on our friendly staff members. The housekeeping error seems to be a mishap but I am happy to see it did not deter you from enjoying the rest of your stay. We hope on your next visit you choose to stay with us once again.

Yours in Hospitality,

Paul Schwartz
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Plymouth, Massachusetts
Level 5 Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 June 2014

We stayed here for 3 nights in early June. It is a great boutique style hotel. After coming to NYC for many years, this was the first time we'd stayed on the East side and we just loved it!!! Much quieter, cleaner and less crowded.
Quick walk to many restaurants cafe-style, many coffee shops, and a market down the street. Only a block or so from the UN in one direction & Grand Central station in the other.
Staff, especially Pablo in the dining room, were extremely attentive and helpful.
I would highly recommend this hotel if you have wanted to check out the East side.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank collegemom2-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 8 July 2014
Dear collegemom2-1,

It was a pleasure to host you for the first time and I was delighted to read you had such a good time. Our hotel is nicely located and a lot more in the quieter area away from the big lights and sounds of Times Square. It was great to read you had such a good interaction with Pablo as he certainly is one of our all stars on property. We hope to see you again on your next visit.

Best Wishes,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 30 June 2014

I had to stay here at the last minute one night due to a late night meeting being extended then reconvened early in the morning, it was convenient and the staff was great about the last minute reservation. It was clean and exactly what I needed. The rooms are a little small, but for what I needed, it was perfect!

(I would stay here for business or if you're traveling on your own - not really with someone else)

  • Stayed December 2013, travelled on business
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Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 7 July 2014
Dear Sarah H,

I would like to thank you for taking the time to send in a review of our property. It was a pleasure to read you enjoyed your time with us on your short visit. We have great accommodating staff members and we actually do have bigger rooms that would be more fitting if you were to travel with someone else. On your next visit be sure to let us know in advance and we set up something nice for you.

Best Regards,

Paul Schwartz
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Toronto, Canada
1 review
Reviewed 29 June 2014

The location was great, the room was great and the food was great, but what was even better was the super accommodating staff; Poarlina, Richard and Pablo really seemed to go out of their way to make sure our stay was comfortable.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LaynnaCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 7 July 2014
Dear LayannaCM,

Thank you for your great 5 star review of our property. It was great to see you enjoyed your time with us and had some amazing interactions with our staff. It is always a delight to see our team members be recognized for their hard efforts. We look forward to seeing you stay with us again in the future.

Best Wishes,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2014

Even without taking size of the room into consideration, this Hilton hotel falls short. Location wise, it's not exactly a stone's throw away from Grand Central - about a three block walk. Blink and you might miss the entrance and the lobby is rather small and not all that exciting. View-wise, I'm looking into some sort of brick shaft.

You can tell that the hotel has been well-stayed and could use a nice update. Carpets are worn, stained, and need a good scrubbing. There are large scratches and gouges on the baseboards and all of the furniture is chipped or slightly ajar. While the bed was made, it appears that the housekeeper forgot to do much else as the tables and carpets had crumbs and other unknown particles.

I don't understand how often housekeeping staff forget to wipe the mirrors in the bathroom that are clearly stained with toothpaste and this one was no different. Except this time, it was a large gunk that I'm not sure how he/she could've missed. THE KICKER? For a hotel where cleanliness isn't the top priority, they have their housekeeping staff knocking on doors at 7:45 IN THE MORNING to see if they are ready to be cleaned. Are you kidding me?

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 7 July 2014
Dear Mary L,

I would like to first thank you for taking the time to let us know what you thought of our property. It is unfortunate to read the issues you endured while you were with us and it certainly isn't a true reflection of the quality we strive to provide at the Hilton Manhattan East. The walk to Grand Central station is under 5 minutes and is a top attraction to a lot of our guests. There is an entrance on Lexington Ave and we are right on the East side of 2nd Ave which is only 2 blocks. I have shared your frustrations with our Housekeeping and Engineering team and we are adamantly looking into your room to have it refurbished. We do have many great rooms on property and it is a shame that room was released in that state and condiiton. In the future we hope to have you stay with us again in hopes of restoring your faith in our property.

Sincerely,

Paul Schwartz
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Erie, Pennsylvania
Level 1 Contributor
4 reviews
Reviewed 27 June 2014

Great location, nice and affordable!

Stayed there for a week in May. A few blocks from Grand Central so makes traveling very easy. Room was clean and staff was cool. Would have been nice to have a pool, but that's my only complaint.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VDizzle12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Hilton New York Grand Central, responded to this review, 7 July 2014
Dear Vdizzle12,

We would all like to thank you for sending in your 5 star review. It was great to read you were able to enjoy your time with us. We do have a 24 hour gym on property but as your pointed out no pool. I hope on your next visit you choose to stay with us once again.

Best Wishes,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton New York Grand Central

Property: Hilton New York Grand Central
Address: 304 East 42nd Street, New York City, NY 10017-5905
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#138 Business Hotel in New York City
#176 Romantic Hotel in New York City
#206 Luxury Hotel in New York City
#212 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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