I booked the hotel because of the excellent ratings. The pre-mail-traffic was nice and seemed to be efficient. We had two rooms: one for my husband's daughter and her daughter and a suite for us. Both rooms were next to another which was nice. As we choose to stay longer to enjoy independence day and the fireworks I extended both rooms for 3/4 nights so overall we stayed there for 10/11 nights. We very much enjoyed the lounge and the service people there, all friendly, very helpful and efficient. Though breakfast is limited from an European point of view we enjoyed it very much as well as the afternoons with wine and cheese. It was also a nice touch to get a bottle of their house red (nice wine) and Leonidas chocolate.
Now to the negative:
1. We love suites but we do not like king beds. Therefore I always ask upfront for rearanging the bed with two seperate cover sheets. This is usually no problem. When we arrived the bed was not done as requested. The head maid showed up (very unfriendly) and she could not care less about my request. In the evening two very professional maids came and within minutes everything was done. Fine. After 9 nights a new maid (it seems they change every day) obviously not aware of this arrangement changed everything and we had once again to 'fight' for our two seperate cover sheets. It might very well be that she was not informed that we stayed longer than intended in the room.
2. Rooms to the backfront are very, very noisy. This was due to the fact that exhaustors of the air condition of the opposite building were running night and day. So even if you shut off the very noisy air condition in the room you had the ongoing noise from outside. Due to this the rooms should come with a considerable rebate on the price (which of course they don't).
3. Room change - due to our extension we had to change rooms on our last day. A suite was not available. To make things easy I asked to move to the room next door where our relatives had stayed. This would have made things very easy for ourselves- just bring all stuff next door and thats it. I was told that we would get a better room and the move would be no problem (besides the fact that we had to pack everything then). So I waited for the 'better' room. We waited until 14.30 o'clock that day only to understand that we move next door. Reason for that: the better room was still occupied with the previous guest who did not leave as planned......I was pretty annoyed about that. Not had we only lost half a day but we could also not show off our relatives at Grand Central, which was sad. Of course we were told we could leave everything in the room. But my husband hates to leave his luggage unattended so we had to wait instead. We got an apology and a refund of 40 $ for this - o.k.
4. Laundry - laundry was picked up on a sunday at my request. I knew it would only return the following day. Nothing happened. In the evening of the next day I made a call to understand where my laundry could have been. Only then it was delivered to the room. While I understand that all service people are in the tipping business this seems to be a bit overdone.
5. Limousine service - I requested a limousine transfer after the fireworks from Pier 61 where our boat was. Inbetween the cruise line informed us that streets in the area would be closed down so that cars would not be allowed to go there. This was a difficult matter for me as my husband of 84 can hardly walk long distances. I discussed the matter various times with different people at the counter to better understand what the closure really meant and how this would influence the limousine transfer. They were clueless. At one stage I was told our names had been given to the security staff to smoothen our way to the boat. Then I learned that there was a limousine pick up right from the pier. Therefore I asked to cancel the limousine I had booked via the hotel two days prior to the event. They were absoluteley reluctant to do so and explained that everything would be o.k., there would be no road blocks and somebody would be at the pier with a name tag for easy identification. That was again confirmed the day before the fireworks. In reality there was no car at Pier 61, we waited there for 30 minutes and checked the area where the car could have parked (area was still closed for access). After that our long way back started with my husband struggeling meter by meter to get to the subway as taxis were not available at that part of the city. It took us 1.5 hour to get home and this was not due to the traffic. The next day I found a phone message on my mailbox of my blackberry (had come in at 0.45 o'clock when we were on our journey back) and somebody informed me that they would only be able to get to the 8th avenue and I should give them a call if I was still interested in the pick-up. I spoke at least 5times with 5 different people about my request for the pier lift and nobody was in fact able to check this out beforehand and obviously what I was told was just made up for me. I found it interesting that nobody asked me the other day if everything went well that night in view of the various discussions I had.
5. Bill - checking in I informed at once about the fact that I would pay for both rooms. It was taken note of and it looked as if this was put into the computer. 6 days later I wanted to verify this and talk to another person at the counter, he looked it up in the computer could not find anything and confirmed that this now was clear. The day our relatives left I went back again to ensure this and to my embarrassement I understood that they had nevertheless been presented with the invoice. She had to mention that I would pay it......
Resumee: too many people involved and nobody who is in the complete picture. The daily routine is o.k. but beyond that they struggle. I have never seen such a lot of different people running around as in this small hotel, numerous counter people, numerous maids and at least 3 head maids within the 11 days we stayed there. Perhaps that is the problem. And: beware of the rooms to the back!
Otherwise nice hotel and yes if room 145 is available I would come back.
- Official Description (provided by the hotel):
- At the Hotel Elysée, you will find the warmth and charm of a countryside inn right here in the heart of Midtown Manhattan. Like some of the most distinctive bed and breakfasts in the world, the Hotel Elysée offers its guests so much more than is ever expected from a luxury hotel – all included in the nightly rate. At Hotel Elysee, guests are welcome to unwind in the clubroom with complimentary refreshments serviced throughout the day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fresh fruits are served all day. Free Wi-Fi is available throughout the hotel and bottled water is provided upon check-in. ... more less
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- Also Known As:
- Elysee Hotel New York City
- Hotel Elysee
- Elysee New York City