Because you feel cared for, from the moment you make your booking to the moment you check out. Upon making your reservation, you receive a friendly confirmation notice. Just before arrival, they get in touch to see of there is anything that you need. We always ask for help with restaurant recommendations and bookings and are always happy with the advice we get.
Once you arrive, it seems there are always three people manning the small front desk - we have never had to line up or wait. They remember your name and often follow up, asking how was the restaurant, etc. The ladies in the second floor lounge are so efficient and friendly - a real home away from home.
This has been our experience every time we have stayed here but our recent visit topped them all. The hotel arranged an independent limo service for us to the airport. The car eventually got us to Newark but not without a hiccup or two. When we got home, I wrote the hotel a brief note to tell them what had happened and that they might want to consider a different limo service. Half an hour later, I got a call from the General Manager himself who was apologetic about something that was really beyond his control. For two days, he followed up, got in touch with the owners of the limo company and kept in constant contact with me. He could not have done more for us and the situation was resolved to our full satisfaction. That to me is the definition of attentive service. Needless to say, we would not consider any other hotel for our annual visit to New York.
- Official Description (provided by the hotel):
- At the Hotel Elysée, you will find the warmth and charm of a countryside inn right here in the heart of Midtown Manhattan. Like some of the most distinctive bed and breakfasts in the world, the Hotel Elysée offers its guests so much more than is ever expected from a luxury hotel – all included in the nightly rate. At Hotel Elysee, guests are welcome to unwind in the clubroom with complimentary refreshments serviced throughout the day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fresh fruits are served all day. Free Wi-Fi is available throughout the hotel and bottled water is provided upon check-in. ... more less
- Reservation Options:
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- Also Known As:
- Elysee Hotel New York City
- Hotel Elysee
- Elysee New York City