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The Watson Hotel
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Reviews (4,566)
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672
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Show reviews that mention
All reviewscolumbus circlerooftop poolthe holiday inn midtowncentral parkmorning starnorth towernew yorktimes squarelincoln centerbit datedhell's kitchentwo double bedscarnegie hallconcierge desklarge roomfew blockssubway station
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2,331 - 2,336 of 4,566 reviews
Reviewed 18 April 2012

We did not check in until midnight, when we got to our room our key did not work. We asked for help and the bellman was not able to get the door open either. A manager finally came and was able to get the door part way open only to discover that there was already someone occupying the room. After much loud talking between the manager and the occupant of the room we were sent back to the main desk and assigned another room. The room was adequate, could hear a lot of noise from the hallway and adjoining rooms. The sink area was very small but had a separate shower and toilet so made it a little easier. We had a rental car and had no problem parking and found the parking rates to be incredibly reasonable!

The concierge was very helpful and was able to help us get tickets to a couple of different activities. Really appreciated the help and suggestions.

We were two blocks from the subway and within walking distance to Central Park and we also walked to Times Square. Also right on the outskirts of Hell's Kitchen so a lot of great restaurants.

Not a fancy place, but was a good value and a reasonably comfortable sleep

  • Stayed: April 2012, travelled with family
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2  Thank momlikestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded 30 May 2012

Dear momlikestotravel,

Thank you for your feedback. We are glad you enjoyed the location of our hotel and also found our concierge so helpful. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience you experienced when assigned your first room. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2012

Just beeen to NYC,we stayed here for three nights. Staff are really friendly. Like all NYC Hotels the rooms are small but clean and there is a lot of updating going on (not in our room unfortunately)l.The Lower Level gym is great. It is peaceful however and close to Central Park and Columbus Circle Underground which was excellent for getting round when our legs were tired. The local restaurants in the Hells Kitchen area are plentiful and just round thre corner. All in all a great spot if you dont want to be in the hustle and bustle of Tiem Sq etc. It only take 10 mins to walk there.

  • Stayed: April 2012, travelled with friends
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2  Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

Some of the reviews for this hotel on TripAdvisor were a little frightening (IE bed bugs, mold, etc....) and had me expecting the worst. A conference I was lecturing at was being held here....and since I was traveling alone, I thought it best to stay in the hotel where the event was being held.

The room was clean, but this place needs some updates! When I walked through the hallways, It kinda had a "shining" feel to it. Staff was friendly and helpful. The restaurant was good, but WAY overpriced (even for NYC). Do yourself a favor and visit the deli on the corner- you'll save a lot of coin.

All in all, a quiet hotel in a great location!

Room Tip: Make sure you say NON-Smoking room.
  • Stayed: February 2012, travelled on business
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5  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded 29 May 2012

Dear Chris B,

Thank you for your feedback. We are glad you liked the location of our hotel as well as your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the condition of our hallways. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

We checked in late but the rooms were not ready... but they gave us free diner to apologize. Rooms were clean and comfortable. Big hotel with a human face.

  • Stayed: April 2012, travelled with friends
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Review collected in partnership with Easytobook.com
1  Thank ASSIA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

Enjoyed a lovely 3 night stay at Holiday Inn during Easter. Had an issue with tub water not draining which was an annoyance. I asked for another room. Location on upper west side is superb!! Room is very spacious for NY but outdated decor. Clean and busy. Elevator malfunctioned once and we rode up and down several times. Overall I would highly recommend this hotel. Easy access to transit, broadway and restaurants on 9th avenue. Concierge is helpful.

Room Tip: High floor facing back
  • Stayed: April 2012, travelled with family
    • Value
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3  Thank slickpoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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