The hotel did not meet our expectations. We stayed at the Cosmopolitan Hotel for three nights over Spring Break with our kids. They have no Concierge services and no one to help with dining or activity suggestions. The staff was also unable to provide proper directions as they did not know where most places were located. It would be helpful if the front desk staff or bell man became familiar with the area and subway system. Our air conditioning unit was also not working for the first two nights of our stay. The room was so hot we could not sleep or get ready in the mornings. We complained three times before they fixed the unit. It should have been handled right away. We requested our rate (we were paying more than their highest advertised rate) to be adjusted for the first two nights. They were unwilling to do anything but give us $25 off of our bill. This was not even half the tax of one nights stay. I can not recommend this hotel.
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- Also Known As:
- Cosmopolitan Hotel New York City
- Cosmopolitan Hotel Tribeca