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“Average hotel. Pleasant staff”

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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #185 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 22 December 2013 via mobile

Stayed for three nights. Room had a view over rear offices. Room itself clean and functional but decor a little tired. Staff pleasant enough. Hotel being refurbished so lack of lobby seating. Beds clean and comfy - pillows too soft but that's my own taste. Didn't try to good here.

Asked for a later checkout and I was only offered an hour later than normal. Our flight back wasn't until 9pm do it was a long day with no hotel to go back to. I have been to New York several times and I wouldn't stay at this hotel again, more in Times Square. It's so packed it takes fifteen mins to get out of it to walk anywhere! My best advice would be to visit Times Square but don't stay here.

Stayed: December 2013
Thank Carrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 26 December 2013

Dear Carrie T,

Thank you for being our guest on your previous stay with us. We are so sorry that a later check out time was not available. We try to accommodate as late as we can based on our availability. Thank you for mentioning our pleasant staff! Thank you again for your review and your feedback.

Ryan Shafi
Operations Manager.

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3,970 - 3,976 of 8,129 reviews

Reviewed 22 December 2013

The hotel location is what gives this hotel its reputation. You are right here in the middle of everything! The location comes at a very expensive price. Specifics:

Check-in: easy and fast. Also, I had no problems with the elevators.

Wi-Fi: problematic. On several occasions, I could not connect. I called the desk and the staff said the internet was down. Yes, it is free for Diamonds/Golds…..but it needs to work (OpenTable, other online reservations, etc.).

Service: average.

Room size: average. Yes, we had a “suite.” It was a hotel room with a wall down the middle...and ....ta da...you have two rooms! I would inquire further if you really, really need a larger room—I think that two adults and two kids could be really cramped. FYI: my wife and I are both Diamonds and we did receive and upgrade.

Breakfast: it was complementary for us. If I had to pay for breakfast, I would go elsewhere. I think the price is $32.50/pp. I think that NYC offers many food options for significantly less money. Also, the restaurant was hot. I mean incredibly hot!!! Many guests were peeling off sweaters, wiping damp napkins on their foreheads, etc. I was sweating the minute I sat down.

  • Stayed: December 2013, travelled with family
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Thank jknight910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 26 December 2013

Dear jknight910,

Thank you for being our guest on your previous visit. We are so sorry for any inconveniences that was caused. We are so happy that your check in and check out was fast and no issues with the elevators. Our internet was down and we were able to have back up and running. Should you wish to further discuss your experience please feel free to e-mail me at rshafi@dtnyc.com. Thank you again for your review and for your feedback.

Ryan Shafi
Operations Manager

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Reviewed 22 December 2013

We (family of five, three teenage children) wanted to stay in a location close to Times Square for the first four nights of our eight nights in New York. We found the Double Tree excellent, fantastic location and great service. The hotel was secure we felt safe at all times. We were concerned about the possible noise from Times Square and safety of the area but neither was an issue. so we cancelled our planned chnage to another hotel for the second half of our stay in New York and stayed the entire eight nights at double tree. Highly recommended for families as well.

Room Tip: We stayed on the thirty second floor and it we very quite. Not sure if the lower floors are noisy. i...
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  • Stayed: December 2013, travelled with family
    • Value
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Thank RodWis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 26 December 2013

Dear RodWis,

We are so happy that you and your family have found our hotel to be excellent on your previous visit. Thank you for wonderful review and your 4 star rating.

Ryan Shafi
Operations Manager

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Reviewed 22 December 2013

excellent location right in the heart of things. Easy access to times square, broadway, subways and port authority. Just experienced all the hustle and bustle of the city and really found this to be an oaisis in the heart of pandemonium. Rooms are clean and adequate. The staff were great and couldn't be helpful enough. The heaqt worked a litle too well and I ended up not using it. Too hot but great place to stay.

  • Stayed: December 2013, travelled on business
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Thank Christine_B_12548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 26 December 2013

Dear Christine_B_12548,

Thank you for a wonderful review. We are so thrilled for you mentioning about your great stay and our staff to helpful. Thank you for your review and your 4 star rating.

Ryan Shafi
Operations Manager

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Reviewed 21 December 2013

We stayed here for 8 nights in November. Fantastic 25th wedding anniversary holiday. It was my 3rd trip to NYC in just over 2 years but our first time staying right in Times Square. I had been worried about the noise but on our room on the 33rd floor we heard nothing. We had a view of Times Square and could see right across to the river. To be honest the rooms are a little tired but we didn't mind. The bathroom was really big, the living room and separate bedroom made up for it. FOR New York this was a lot of space. The hotel staff were great. Housekeeping did all the right things and we had amazing service from the guy who welcomed us in the lobby (and who wouldn't take a tip when we left). Great location - but a word of warning - no dithering when you step out of the hotel on the street - this is bang, smack in the middle of Times Square- it never sleeps. Make sure you know where you're headed because you are headfirst into a throng of people. We walked to Central Park, Carnegie Hall, United Nations and Macy's and of course there are all those theatres and shops and restaurants right on your doorstep. Loved it. Great location. Would I stay there again? Hmmm - maybe for the extra space. But just maybe I'd like something a little more upmarket for this money.

  • Stayed: November 2013, travelled as a couple
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Thank Tuataragirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 26 December 2013

Dear Tuataragirl,

We are so delighted that our hotel was your choose for your special occasion. We are so happy that your stay was a success! We will be upgrading our guest suites very soon! Thank you for your review and for your 4 star rating.

Ryan Shafi
Operations Manager

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Reviewed 21 December 2013

Disappointed with this hotel. Long lines to check in and out, hotel under repair, and unable to control heat/cooling in our room. Leftover shrimp dinner left in our microwave had our room smelling a little foul! Which tells me that the microwave not cleaned after checkout.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank LouLou2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 24 December 2013

Dear LouLou2010_10,

Thank you for staying with us on your previous trip. We are truly sorry that your experience was not of a typical stay. We have reiterated our policy to our Housekeeping Department and our mission is to always keep a clean environment. Thank you for your review and for your feedback.

Ryan Shafi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

If you want to truly feel the "electricity" of New York City and Times Square, this is THE hotel in which to stay!!! The location allows for easy walks to Central Park, Grand Central Station, the Port Authority, plays/musicals, shopping, casual and formal restaurants, etc. We have visited NYC for the past seven years straight and decided to only stay here beginning four years ago because of the "experience." Once you stay here, there is no other choice because the other hotels are let downs in different ways to your overall stay at this hotel. The staff throughout the hotel are professional, friendly and very helpful. Connie Yirenkyi and Manny Pastrana are truly standouts! The General Manager and other higher ups are not hiding as they do at many of the hotels. They are hands on and ready to address anything including requests and simple questions on directions, where to eat, etc. The room attendants do impeccable work - no shortage of towels or other amenities. The suites are huge!!! This hotel is the only all suite hotel in Times Square so you live large without paying large! Plus, it is a REALLY neat feeling leaving the crowded streets of NYC after sightseeing and "escaping" into your large suite where you can then look out the windows at the crowds you left behind. Stay here once and you will know why we are so big on this hotel for SO MANY reasons!!!

  • Stayed: December 2013, travelled with family
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5  Thank Margot1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 26 December 2013

Dear Margot1234567,

Wow! What a fantastic review! You have said it all and cover everything. Also, we are proud to announce that Connie is our employee of the year 2013! Manny is one of key playing managers at the front desk. Thank you for taking your time in mentioning our Team Members name in your review. Thank you again for your fantastic review and your 5 star rating.

Ryan Shafi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#99 Romantic Hotel in New York City
#107 Family Hotel in New York City
#137 Luxury Hotel in New York City
Price Range: £154 - £462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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