We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (8,898)
Filter reviews
8,898 results
Traveller rating
4,564
2,940
891
291
212
Traveller type
Time of year
LanguageAll languages
More languages
4,564
2,940
891
291
212
Show reviews that mention
All reviews times square double tree warm cookies great location new york living room tkts booth wet bar pull out sofa third floor corner suite large bathroom street level concierge desk can't beat the location room key central park
Filter
Updating list...
4,471 - 4,476 of 8,898 reviews
Reviewed 20 February 2014

THE best location you can get. No noise from the street traffic, but the A/C and heating ventilation system kept us awake a couple of Nights. It was very Cold when we visited NY, well under 30 F, and the Windows did not isolate much, so we were depending on the heating all night.
The wifi was complementary (usually cost 13,99 USD pr day), but didn't work most of the time. disappionting details.
The staff were excellent, very helpful.
The rooms were clean and spacius, but could use a renovation soon.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Th0reS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 27 February 2014

Dear Thore S,

Thank you so much for staying with us on your last trip to Manhattan! We are so sorry that the wifi did not work! We hope you informed the front desk? We are so sorry about the HVAC for not being adjustable! Thank you for pointing out our staff! The rooms renovation is being discussed and we have a fantastic team to make it all happen soon! Please come back! Thank you for your feedback and for your 4 star rating!

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

We stayed three nights in comparable spacious king bed suite + sofa bed room. Check in area was pretty messy because of ongoing renovation, but everything worked well. The staff was always very friendly and helpful.

Beds were comfortable and high floor (34th) room was very quiet. My tip would be to pay a little extra for high floor room.

Location is excellent in the middle of Times Square. Easy access to theaters and also TKTS discounted ticket booth just front of the hotel.

Breakfast was tasty and included some vegetables which is not always the case in NYC hotels.

Can recommend with kids as well!

Stayed: February 2014, travelled with family
1  Thank Mikko_Tuomainen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 27 February 2014

Dear Mikki_Tuomainen,

Thank you so much for staying with us on your last trip to Manhattan! We are so happy for you taking your time to write about our staff bring friendly and helpful! Please do pardon us about our modifications. It will soon be completed! Please come back for a different experience! Thank you for your recommendation and your 4 star rating!

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014 via mobile

My husband & I stayed here 10-16 feb 2014. Checked in at 1pm room was not ready so we came back at 3 and room was ready . Our room was on the 40th floor and was very nice . Lots of space living area with tv, sink area , Mini fridge . Separate door into bedroom and separate door into bathroom . View was brill and being up so high was a real NYC experience with all the high buildings all around . Could prob do with doing up the rooms not very modern but that didn't affect our stay . Staff seemed nice . Hotel under construction so the 'bar' was terrible not sure what it's like normally. Lobby was the same . Location is just fantastic right across from red steps in times sq with so many restaurants and shops on your doorstep . Over all would stay here again .

Stayed: February 2014, travelled as a couple
1  Thank LoLaIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 20 February 2014

Dear LoLaIreland,

Thank you so much for visiting us during your stay in Manhattan. We are so happy that you had a great stay! With that said, we do want to let you know that we are currently making changes to enhance our guest experience! Thank you so much for your feedback. We do so hope to see you soon! Thank you for your 4 star rating!

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

We enjoyed our time in the city. The service at the hotel lies somewhere between good and great. You cant beat the location and the views from the 30th floor are amazing. Unfortunately the place is kind of falling apart and needs serious updating/repair. The heater in our room didn't work the first night, the stopper in the tub was broken, the bathroom fixtures were rusty and some were coming away from the wall. Some of the furniture was damaged and the room just looked old. It was as "clean" as I think it could have been given the state of disrepair but I don't think it should have been rented. More importantly, no one seemed to actually care that we had a couple of issues during our stay. It felt like "pay and get out" at the end.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jptsr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 20 February 2014

Dear jptsr1,

Thank you so much for staying with us on your last visit to Times Square! We are so sorry about your experience. This is not the level of service that we provide and we again are sorry. We do have a manager on duty at all times, and they are here to ensure that all of our guests are taken care of. Thank you for providing the details in your review as we will have each department review! Our hotel is in the middle of upgrading and will soon conclude. Should you feel the need to discuss your review further please e-mail rshafi@dtnyc.com. We would like for you to give us another chance to provide our true service. Thank you again for being our guest and for your feedback.

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

This is right in the heart of Times Square, readily accessible to the Broadway shows, shopping, and an incredible variety of restaurants. The staff is polite and efficient. This is our second time staying here and will not be the last!

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank billshapiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 20 February 2014

Dear billshapiro,

Thank you so much for choosing us again! We are delighted that you had a great stay! Please continue to keep us in mind as your hotel of choice when coming back to Manhattan! Thank you for your review and your 5 star rating!

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews