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“Perfect hotel for family's”

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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #172 of 467 Hotels in New York City
Certificate of Excellence
Groningen, The Netherlands
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Perfect hotel for family's”
4 of 5 bubbles Reviewed 4 April 2014

We stayed here for three nights in January and had a great time.
The room we had (2 double suite pure non smoking) was clean and spacious, it had two rooms one with a sofa bed and furniture and one with a queen size bed, both rooms had large lcd tv's.
We had a "pure"room what means that the are would be fresher than the non "pure"rooms, to get this fresh air it has some kind of machine in the room that purifies the air, I don't know if it really helps, and makes allot of noise so at night time you have to shut the machine down to get some rest.
We chose this "pure"room because they also mention on there site that the difference is that they guarantee" that every surface you touch is as clean as it possibly can be" and I must say the room was clean, but I don't know how it is different with standard rooms.
The location is of course very good and the staff was also very helpful and friendly, our kids were given extra(amazingly good) home made chocolate cookies, very nice.
If you are with a family (our small group) and you want to be in the middle of the action and want a large nice room for (New York standard) a great price, you would not find a better hotel than this one.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dick75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 26 April 2014
Dear Dick75,

Thank you so much for choosing us on your last stay in Manhattan! We are so happy that our hotel was perfect for you and your family! The Pure room is a much more filtered air room! We are so happy that you have experienced the effectiveness of the cleanliness of the room! We are o sorry about the noise from the machine. Our customer care line is always available to assist you at any time! We love your photos! Thank you again so much and we hope to see you and your family on your next visit!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,686 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,501)
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Hartford, Connecticut
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

Great location to Times Square! The rooms seemed to have a very nice quality to it (we had a suite, perhaps they were all suites). Our confirmation said we were booked in a standard room with a king bed. The hotel seemed pricey, but we stayed there using Hilton Hotel points.

The only odd thing was that the bathroom vent had an automatic strong draw of air. I blocked the vent with some sheet of paper so it would not suck out all of the heat from the room. It got a little cold for use until I blocked the vent.

Entering the hotel was kind of different. You have to enter a hallway and take an elevator you to the hotel lobby. After that it was pretty nice.

We stepped out for food in the city and saw a couple of Broadway shows which were walking distance. I will consider staying here again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank wp912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 26 April 2014
Dear wp912,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had an overall nice stay! We are so happy that you had a chance to experience one of our room types! We are so sorry about the vent! We will ensure that our Engineering Team to follow up! Our lobby is on the 3RD floor as we take security measure seriously for our Guests! Please come back again soon! Thank you so much for your 5 star rating!

Ryan Shafi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado, United States
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 April 2014

Love it here. As always Hannah and Benny are great at breakfast. BUT have to mention Daniel at the front desk, always polite, taking time to answer question and has ideas to make stay more interesting. However, I do miss his cowboy hat he has worn for years!
One complaint---do something about the slick bathtubs. You need some safety strips in the tubs before someone falls

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 26 April 2014
Dear Suzanne B,

Thank you so much for coming back on your last visit to Manhattan! We are so ever thankful for our staff and especially Hannah and Benny! Daniel is another star at the front desk! The famous Hat! We are making changes. Thank you so much for your wonderful review and your feedback! We do so hope to see you again soon!

Ryan Shafi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vandalia, Ohio
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 3 April 2014

This was a great hotel! The staff was exceptional! They were always there to answer questions. Daniel at the front desk was AWESOME! I would definitely stay at this location again! If you are ever in New York and need a place to stay, choose the Doubletree Times Square!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shoequeen1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 26 April 2014
Dear Shoequeens1222,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had a great stay! Thank you so much for mentioning our staff and especially Daniel! He is AWESOME! We cannot wait to see you again! Thank you so much for your review!

Ryan Shafi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 3 April 2014

Hotel is in excellent location for our purposes, which was to see a few shows and do a little shopping, right on times square across from the discount theater tickets. Check in was very good, despite massive renovations ongoing in lobby. They allowed us to check in very early, about noon, and upgraded us to the 43 floor with a view toward Central Park. Front desk manager mentioned that bottles of water (a gold Hhonors benefit) would be delivered to the room, however, that did not happen. Front desk and bell staff were friendly as was the concierge, however, the concierge could not seem to get anything done for us that we couldn't do ourselves. Room was huge (for New York) and in pretty good condition. The included breakfast buffet was pretty standard fare with a separate station for fresh made omelettes, french toast, pancakes, etc. Waiter that we had for both days was the weakest staff member we encountered, mumbling most of the time and didn't seem to understand us either, serving us things we did not ask for and not sevring us things that we did ask for. Overall, a pretty nice stay, not the best I have experienced from Doubletree (the Doubletree in Jersey City is amazing), but still good and the location can't be beat.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 24 April 2014
Dear Joe K,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had an overall great stay! We are so sorry for the misses! We will be sure to reiterate to our staff about our customer's service policy! We are so happy that our Front Desk, Bell and the Concierge were friendly. Also, our lobby will be completed very soon and we are so excited! Please come back soon! Thank you so much for your review!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chestnut Hill, Mass, United States
1 review
2 of 5 bubbles Reviewed 3 April 2014

Fitness room was ridiculously tiny given the size of the hotel. Too much waiting to get on equipment. Needs much more equipment and a bigger space. Internet connection was not strong enough. Kept dropping me. We found a used band aid stuck to the sheets. No one in my family was using band aids on our trip We ordered room service fro the kids ( pizza and spaghetti and meatballs and a ginger ale). The portions on all three where ridiculously small for the cost.We were told when we made the reservation if we had any requests such as a good view. We said yes - higher up and a view would be great. We faced a very tight alley in the back. We paid approx. $650/night for two nights (w/ valet special). I feel that the cost was not nearly worth it due to the above. I will say that the staff was very friendly - especially the doormen.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 5 April 2014
Dear Andrew D,

Thank you so much for staying with us on your last stay in Manhattan! We are truly sorry about your experience. Our Fitness center will undergo upgrades very soon. It will add much more equipment and square footage. We are so sorry that the room type was not what you were expecting. Our Manager on Duty is always ready to assist all or our guest with any concerns or inquires. Please e-mail us at rshafi@dtnyc.com to further express your experience. Please do give us another chance so that we can shine. Thank you so much for your feedback.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

First visit to NYC and wanted to ensure a central location to maximize visiting time of 4 days. Would stay here again if I revisited. And as someone who does not like lifts, it is not a huge skyscraper hotel so did not have to endure being up too high. Hotel clean, you get free Wifi in lobby area, in fact you seemed to get free Wifi all over NYC. Hotel charges $14.99 to use in room for 24 hours, not worth it unless you intend to spend hours in room which we didnt. Beds were comfy and so nice after a long day of walking. There are some decent places very near hotel to eat breakfast and good value for money. You have to walk around a bit to find places for evening meal, so worth doing research before you go especially if you want to eat a particular food type. Found a great Thai but cannot remember the name only 5 mins from hotel. And there is a burger place almost opposite the hotel, but high end, not McD etc..Milkshakes are the best ever!

Subway stop right on the corner, use the subway it's fast and cheap. Although be prepared for homeless people using this to sleep on. Not very clean overall and looks rundown.

If you are fit enough to walk, you can easily walk to Times Square (Broadway) and Central Park from the hotel. For shopping, 34th street has an array of shops. Fantastic shopping mall on Staten Island (Staten Is Mall). Take the Subway to ferry Port and then bus from Staten Island to the Mall, you would need bus number 44 and it cost only $2.50 (you can use Metro card on bus). It is a bit of a trek, but was the best mall we found and also got to see more of the Island. Got the feeling not too many Brits venture to mall as all shop staff kept saying how awesome it was to hear British accents. But if you are there just to shop it is worth the journey.

Century 21 is another good Dept Store. Very near to Ground Zero, so if visiting there worth a visit. (Remember to take photo ID if you want to see the actual memorial, or you will not get in as we found).

NYC is busy with traffic and busy with people right up until dark and can see why it has the 'city that never sleeps' tag. I'm still struggling with the so good they named it twice. I've visited many cities and felt surprised at my reaction that it was not somewhere I would want to rush back to. I believe first appearances can set an image and if I was blindfolded leaving the airport, I would have thought in a 3rd world country. I've never seen so much rubbish strewn across the roads and it looked so shabby. Cairo is 3rd world, NYC need to take a lesson or two from them as one thing they do is make sure the roads leading from the airport are spotless, a welcome to the tourists.

But worth a visit nevertheless, but do not base America on NYC if first visit as there are far more nicer places in the US in my opinion

Room Tip: Avoid staying near the lifts, as a lot of noise going on.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebsMSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, 16 April 2014
Dear DebsMSurrey,

Thank you so much for staying with us on your last stay in Manhattan! We are happy that you have found us to be decent! New York City doe snot sleep and there are tons of restaurants! Thank your so much for such a detailed review! We do hope that you choose us again for your next trip! Thank you for your 4 star rating!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#101 Romantic Hotel in New York City
#109 Family Hotel in New York City
#127 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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