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“Great Location with great views”

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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #183 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 21 April 2014

This hotel is located right in Times Square. Once we arrived at the hotel, we were within walking distance of every site we wanted to see.
The rooms were very clean and we had a great view of the Square. Only neg is that there is very little sitting area for a suite in my opinion (only a love seat and office chair)
The staff was always friendly so no complaints there.
The lobby is undergoing a major renovation so there was always a lot of noise and mess when entering and leaving the hotel.

  • Stayed: April 2014, travelled with family
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1  Thank ajpeppers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear ajpeppers,

Thank you so much for staying with us on your last trip to Manhattan! We are so sorry; please pardon us as we are making upgrades. This process is soon to be completed. We are so happy that you have found staff to be friendly! Also, the room’s layouts are a bit different in most rooms. Please give us another try and we would be glad to show you your room before settling in! Thank you so much for your 4 star rating!

Ryan Shafi
Operations Manager

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3,580 - 3,586 of 8,066 reviews

Reviewed 21 April 2014

This DoubleTree has beautiful and well maintained rooms if you can get past the elevators unavailable and terrible lobby and check in. Forget about using the lobby bathrooms. I suspect the three units are used by the staff on break to nap in. The room is worth the price but just barely with the other problems. If you would like to impress a guest the lobby will scare them away.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear Wayner C,

Thank you so much for staying with us on your last stay in Manhattan! We are truly sorry that you were not able to use the lobby restroom. Please note these are the most recent upgraded bathrooms as we are still updating our lobby. We do not allow anyone to nap in them! Please pardon us as these upgrades are necessary for our Guests experience! The upgrades will be finished soon! Please do give us another try! Should you wish to express your experience further please e-mail up at rshafi@dtnyc.com. Thank you again so much for your feedback and we hope to see you soon!

Ryan Shafi
Operations Manager.

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Reviewed 21 April 2014

Heart of New York, further explanation not needed.

We booked a times square view suite and got upgraded to a corner suite which faces west towards the square and north towards 7th ave and Central Park (at the end of 7th ave). They only have one corner suite at each floor and it is actually bigger than what we expected: living room part, dining room part and sleeping room + 2 bathrooms.

One minus is that one of the toilet's flush (not the one near the sleeping room) does not work properly but we didnt bother it since we only stayed there for 2 nights.

The security measures are good since the reception is at the 2th floor and there are security personnel checking hotel guest identifies at the main intrance towards the 7th ave.

  • Stayed: June 2013, travelled as a couple
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Thank SeanXM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear SeanXM,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had a great stay! So sorry about your toilet’s flush not working. Please note that we do have a dedicated Manager on Duty at all times to assist our Guests with any concerns or inquires. Thank you again so much for your great review! We do so hope that you come back soon!


Ryan Shafi
Operations Manager

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Reviewed 20 April 2014

You don't really stay in a hotel for the "view" alone and you shouldn't here either. The only other quality is that these are suites, that should ONLY matter if you have a young child and want after hours privacy while they sleep on the fold out couch. After that, here's the long list of comparative negatives:

- Times. Square is a zoo, arriving and getting to the hotel is an exercise in crowd dodging. If you are coming from the west or going west on 47th, thats your only salvation, and even then, the corner of 7th and 47th is brutal. Times Square is constantly undergoing construction so you get to dodge the dregs with their mouths agape, staring every way but up around scaffolding and barricades.
- the downstairs lobby is small and unwelcoming, it is merely a processing area, good luck seeing it when you pass by.
- the upstairs lobby is a cluster, sure its under renovation and they have been saying for weeks it would be over. Whole time we were there, 3 days, NEVER saw anyone working on it. Sure the union trades are lazy in NYC, but come on!
- the rooms are tiny, old and poorly configured. Housekeeping us great but furniture does not fit well and certain parts of the room are unusable with fold out couch engaged. Heed the fridge then? Forget it.
- housekeeping staff competent and friendly, generally clean but certain areas needed attention, more of a renovation need honestly. Do NOT say rooms will be renovated soon, in hotels with this kind of utilization, rooms are always being renovated soon.
- breakfast restaurant is a joke. Awful service, food okay, ugly as sin. Which hotel staff member decided to paint the 5th floor elevator landing in Sinatra red? Awful. The GM?

This hotel is not terrible by any means, it just falls short if you are an adult traveler who has so many other great options in the city.

Room Tip: Ask for a room facing times square. If you dont, then why are you even staying here?
  • Stayed: April 2014, travelled with family
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Thank Manny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear Manny S,

Thank you so much for staying with us on your last stay in Manhattan! We are so sorry that your experience was not what was expected. Please pardon us as we are making upgrades. Also, our restaurant has been designed, decorated, and themed based on the Era. We are so happy that our housekeeping Team was great during your stay! Should you feel the need to discuss your experience further please e-mail us at rshafi@dtnyc.com. We hope that you give us another try! Thank you so much for your feedback.

Ryan Shafi
Operations Manager

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Reviewed 20 April 2014

Stayed here for 4 nights, the staff were very friendly and was upgraded to a times square view room. Couldn't ask to be in a better location than in the middle of times square. All and all great first time experience in NY.

  • Stayed: February 2014, travelled as a couple
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2  Thank RNG086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear RNG086,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you were able to get an upgrade! Also, thank you so much for pointing out our friendly staff! We hope to see you soon! Thank you so much for your 5 star rating!

Ryan Shafi
Operations Manager

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Reviewed 20 April 2014

We felt that the best thing about this hotel is its fantastic location in Times Square. Compared to other places I stayed in the US, I found the beds not so large - indeed we slept on the larger sofa bed and left the more compact double beds for our kids to share. We had a great view and staff were efficient and helpful. The reception is currently being refurbished and we had to get a lift to it from the ground floor entrance (and sometimes only one lift seemed to be working, which led to some bottle-necks at busy times). Although it was not cheap, I felt it was good value for money for the location (it certainly seemed the best deal that I could find for a family of 5 in a well located hotel in Manhattan).

  • Stayed: April 2014, travelled with family
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1  Thank Julian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear Julian M,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you had a great stay! Thank you so much for your detailed review. Also, thank you for pointing out our staff for being efficient and helpful! We are so sorry for the lifts for being slow. We do hope to see you again soon! Thank you for your 4 star rating!

Ryan Shafi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

We stayed for 7 nights in this fantastic location.
A very busy hotel, we went just before Easter which fell just as Spring Break started but also meant that most stores had Spring Break sales, Brilliant
Right in the centre of Times Square so you cant get a better location.
Right from the off we were made to feel welcome, on check in we received warm cookies.
We asked for a higher floor when we booked and we were put on the 24th floor of 43.
We had a corner suite which is perfect for views day and night.
Although there are building works going in on in reception it didn't affect us at all.
The room was slightly tired looking.

Room Tip: Pick a higher floor as Times Square is very noisy and very busy.
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 22 April 2014

Dear Thomas K,

Thank you so much for staying with us on your last visit to Manhattan! We are thrilled about your amazing review! Please pardon us as we are making upgrades! We do hope that you come back to see the changes! Thank you for your 5 star rating!


Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#99 Romantic Hotel in New York City
#107 Family Hotel in New York City
#138 Luxury Hotel in New York City
Price Range: £153 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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