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“Great location and good value for Times Square hotel”

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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #183 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 13 June 2014

Stayed here in May with friends location is great and can't get any more central in Times Square . Reception was very quick and efficient . Nice modern reception and bar area all tho had a wait to be served at bar . Free wifi in public areas which is handy . Room was on top floors so there was no noise . Room was clean and large three of us shared so we got the two queens in the bedroom and used the sofa bed in living area . Hotel maid service was great and bathroom was spotless . We used room service and food was fantastic and not to expensive . I would highly recommend this hotel to anyone needing a few separate beds. I did notice a few family's in this hotel but don't let that put you off It want full of noisy kids running about. As every were in the states give a good tip and you get looked after .

Room Tip: Pay the extra for higher floors can get very noisy from Times Square the place is nuts
  • Stayed: May 2014, travelled with friends
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Thank Eildon100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 June 2014

Dear Eildon100,

Thank you so much for staying with us on your last stay in Manhattan! We are happy that you had a great experience with our services and amenities! Thank you so much for sharing your experience! We hope that you come back again soon!


Ryan Shafi
Operations Manager

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Reviews (8,064)
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3,426 - 3,432 of 8,066 reviews

Reviewed 12 June 2014

This is a wonderful, friendly place to stay. Michael and Daniel are two of the most pleasant and helpful staff I know. If they were not there I would wait for them to be behind the desk. If you ask them a question they would answer in a friendly way and if they didn't know they would make phone calls till they got an answer for you right then. We stayed on the 19th floor and the street noise was not noticed at all. We had a suite and our 18 year grand daughter slept on pull out sofa and she got a great night rest. Our bed was also very comfortable with lots of different kind pillows. Always cleaned in a timely fashion. Only problem we encountered was transportation to and from LGA from a town car company. Be very careful to be sure who is picking you up and to be sure it is the right conpany. The DoubleTree is in the middle of everything, it is the perfect place to stay.

Room Tip: Stay higher than 15th floor if you are a light sleeper.
  • Stayed: June 2014, travelled with family
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Thank travelgirl174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 June 2014

Dear travelgirl174,

Thank you so much for staying with us on your last stay in Manhattan! We are thrilled to hear that you had a great experience with Michel and Daniel! They are amazing at the desk! We are so sorry to hear about your car service. We hope that your comeback again soon! We will gladly share your review with Michael, Daniel and their Team Members.

Ryan Shafi
Operations Manager

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Reviewed 12 June 2014

The hotel is in an excellent location with lots of sights and activities within easy walking distance. The hotel itself is a little dated with no keycard electricity activation system per most modern hotels today and it is rather "dark" for me. I like light bright airy hotels with excellent views/windows. The staff were on the whole very friendly/helpful. OK for a short stay but would probably opt for another if staying for any length of time.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Nicholas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 28 June 2014

Dear NIcholas S,

Thank you so much for staying with us on your last visit! We are happy that we are in the close proximity for all of your interests! We will be making changes to our rooms soon! Thank you so much for pointing out our friendly and helpful employees! We appreciate your feedback and we hope that you come back again soon!

Ryan Shafi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

My family & I have come to this Double Tree since 2010 sometimes twice a year. It is convenient and comfortable.

Our favorite part is people: Jennie Diaz. She is stellar at the front desk, & we are blessed to have her as our friend.

There are no activities for our children (twins who are now 5), but we are out and about quite a bit, so it isn't really necessary. My only "complaint" is that there isn't (at the MINIMUM for the price to stay at the hotel) some type of simple, continental breakfast. We have stayed at a Comfort Inn right around the corner (46th & Broadway) from the Double Tree who had a wonderful, continental breakfast....Hilton/Doubletree could take a lesson from Choice Hotels on how to feed loyal customers. ;o) The lack of breakfast and their "stinginess" on sharing lobby coffee is what gives this Doubletree a "Very Good" from me, and not an "Excellent". However, our Jennie Diaz is EXCELLENT.

  • Stayed: June 2014, travelled with family
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Thank Haven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 June 2014

Dear Haven C,

Thank you so much for staying with us again on your last visit to Manhattan! We are so happy that you had a great experience and with our Jennie at the front desk. She is truly a stellar asset to our front desk! Also, we happily took your recommendations and will address with the appropriate department for evaluation. Thank you again so much for coming back and we hope to see you soon!

Ryan Shafi
Operations Manager

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Reviewed 11 June 2014

Right in the heart of the theater district. We stayed on a "Hilton Honors" floor. The room was a small suite...nice but nothing too fancy. It was clean and well cared for. Staff seemed nice and helpful.

  • Stayed: June 2014, travelled as a couple
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Thank elizabethf1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 June 2014

Dear elizabethf1221,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had a "Nice" stay! Also, thank you for pointing out our staff for being nice and helpful! Thank for your nice review! We hope that you come back soon!

Ryan Shafi
Operations Manager

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Reviewed 10 June 2014

Cancelled flights, hours in airport delays, broken metro pass machines, and fighting the subway at the darkest hours with my two young daughters, I wanted to turn around and go home. When we arrived at the hotel, the icing on top, our room was missing in the system. Our girls' trip had turned into a horror show, all we could do is stand there and laugh. Michael helped get us back to sanity,he got us a room, helped with my sister-in-laws odd room requests, and gave us warm COOKIES:)
The hotel was clean, comfortable, and large for a room in NYC. Being in the heart of Times Square, we were pleasantly surprised how quiet the hotel was. If we ever decided to venture back to the Big Apple, we will definitely stay again! Thanks Michael for saving our trip!!!...and for the Cookies:)

  • Stayed: May 2014, travelled with family
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3  Thank Kelley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 June 2014

Dear Kelly G,

Thank you so much for staying with us on your last visit in Manhattan! WOW, this is a trip that you will never forget! We are so happy that Michael extended his arms and took you and your family in and made it well! We are so ever thankful for you to share your experience! We will be sharing this review with Michael and his Team Members. Michael is a star at the front desk! Please come back soon so that we can extend another great experience!

Ryan Shafi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Double Tree is the perfect place to stay if you want to hit all the local sites ( Broadway, Good Morning America or The Today Show, the Cake Boss, Hershey and M&M store, etc.). You will be greeted with warm chocolate chip cookies. I visited New York in March and they were remodeling. So, the lobby wasn't very appealing. Double Tree is a great place to stay for family or for a girl's trip. The room has two double beds and then a separate area with a sleeper couch. The bathroom was large with plenty of dressing room. The staff was friendly and very helpful. I will stay here again.

  • Stayed: March 2014, travelled with friends
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Thank Roxannnetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 June 2014

Dear Roxannnetravels,

Thank you so much for staying with us on your last visit! We are so happy that we had the perfect accommodations during your visit! Also, we are so proud to let your know that all of the upgrades are completed! Lobby restrooms, Lobby Lounge, Lobby Coffee Shop, Lobby Bar, Lobby express internet cafe, Elevator Landing, New Bellman's desk and our New Front Desk! We are so happy that you have mentioned our very friendly and helpful staff! Please come back soon for another experience!

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#99 Romantic Hotel in New York City
#107 Family Hotel in New York City
#138 Luxury Hotel in New York City
Price Range: £153 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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