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DoubleTree Suites by Hilton Hotel New York City - Times Square
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3,775 - 3,780 of 8,509 reviews
Reviewed 22 June 2014

Stayed here for 4 nights under 1 king + sofabed and enjoyed every minute of it. It was in May and it was one of the most expensive weeks in the calendar. ($460++/night). The room fits 5 adults so there's no need to book 2 separate rooms. Linens for the sofabed are kept in the other room's chest. Another plus is the 2-door bathroom. This hotel is perfectly located in Times Square. If you're into tourist buses, those hop on hop off, then this hotel would be perfect as those buses are just across the street. The train station is also right across the street. There's a supermarket near the hotel. We got a room with a pretty nice view, 39th floor, if I'm correct, thanks to Manny, the Manager! I was a little hesitant to stay here at first because of some "bad" reviews but everything turned out to be perfectly fine.

As this is a Doubletree hotel, warm cookies await all guests! Hooray!

  • Stayed: May 2014, travelled with family
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Thank travelers_pass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 23 June 2014

Dear travelers_pass,

Thank you so much for staying with us on your last visit to Manhattan! We are so thrilled about your review! Thank you so much for sharing your experience! Also, we are so happy to see that Manny provided great service during your visit as well! Please do come back soon!

Ryan Shafi
Operations Manager

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Reviewed 22 June 2014

I had stayed at this hotel many years ago and decided to give the hotel another try. We arrived early but was greeted warmly . We left our bags at the hotel and ventured out into the city. When I arrived back and the room was not ready .. My daughter was not feeling well and we really needed to get into the room and rest before our show that evening. At the front desk, Jennie D. Was SOOO helpful and got us right in our room.!! I could not thank her enough for her Customer Service but also for her empathy and caring!!
Our room was clean, quiet and had a separate bedroom with refrigerator and coffee. It is a perfect location to all the theaters and lots of dining close by!!
Of course the warm chocolate chip cookies were an added plus!!

We needed a late check out because of our flight and once again.. Jennie D. Came to our rescue!! What an AWESOME person to have at the Front Desk.. She listens to my concerns and does her best to do what she can to accommodate .. It was a perfect way to end a great trip!!
I will definitely be back !!

  • Stayed: June 2014, travelled with family
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Thank Felicia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 23 June 2014

Dear Felicia G,

Thank you so much for staying with us again on your last visit to Manhattan! We are always thrilled to hear about our staff and we know Jennie D's service is always immaculate! Thank you so much for sharing your experience with us and with Jennie D. We will share your review with Jennie and her Team Members. Thank you so much for your great experience! Please come back to NYC soon! (Stay with us!!!)

Ryan Shafi
Operations Manager

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Reviewed 21 June 2014

We stayed in this hotel for 5 nights and loved our stay.

We were 5 people and wanted to stay in the Time Sqaure. This is the only hotel which we found which could accomodate 5 people in a suite without buying two separate rooms.

As I learnt Time square spans from 42nd st to 49th (or 47th I don't recall). This hotel is located at 47th; so towards one end of Time Square. So excellent location. You just come out and you are facing red-stairs where people keep sitting. Also the R train station is right next door to the hotel.

The stay in Time Sqaure was highlight of our NYC trip. We would come back from whole day site seeing, freshen up in hotel, and then come right back down. Time Square never sleeps amd we enjoyed it thoughly. We watched the Lion King and it was just right across the street.

Suite was decent.The Manager ar duty gave us free wi-fi for all the days.

The bar at the hotel closes at 11:30/midnight, hope it could open longer..

Stayed: June 2014, travelled with family
Thank Angel_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 23 June 2014

Dear Angel_ca,

Thank you so much for staying with us on your last visit to Manhattan! We are super thrilled that we were able to accommodate you and your party! We are happy that the Manager on duty was able to help! Thank you so much for sharing your experience! We do hope that you come back soon!

Ryan Shafi
Operations Manager

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Reviewed 21 June 2014

Some shaky reviews had me worried but this place was perfectly fine. Got top floor and had good service from the front desk and housekeeping. Quiet rooms with little/no Times Square noise. terrific location if you are looking to be in the hustle and bustle of Times Square but short walks to get out if it.

  • Stayed: May 2014, travelled with family
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Thank RastamanInKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 23 June 2014

Dear RastamaninKansas,

Thank you so much for staying with us on your last visit to Manhattan! We are so happy that we was "perfectly fine" during your stay! Thank you so much for sharing your experience with us! We are so happy about you mentioning great service from our staff! Please come back soon!

Ryan Shafi
Operations Manager

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Reviewed 20 June 2014

A very pleasant stay! Enjoyed the cookies we got upon arrival. The rooms were very clean and the hotel staff were friendly. The best part about this hotel is that it is situated right on the door step of Times Square, which was great! The hotel also had very good security. Definitely recommend this hotel to those wishing to visit New York!

  • Stayed: September 2013, travelled with family
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1  Thank MShahid24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 23 June 2014

Dear MShahid24,

Thank you so much for staying with us on your last trip to Manhattan! Very nice review! We are so happy about your recommendation! Thank you for mentioning our hotel staff for being friendly! Please come back soon!

Ryan Shafi
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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