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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #187 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 14 August 2014

The staff was very friendly, helpful and polite. The room was clean and spacious. Great location for walking to theaters, shops and restaurants. Going back in December and will stay here again. Loved it. Given a warm chocolate chip cookie when we checked in was a treat and a nice touch. Stayed at other hotels and there is no comparison, this was by far the nicest. I would highly recommend this hotel to my friends.

  • Stayed: August 2014, travelled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton
2  Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 August 2014

Dear Janice C,

Thank you so much for staying with us on your last visit to Manhattan! WOW! Thank you so much for your recommendation. Also, thank you for mentioning our staff for being friendly, helpful, and polite! We will keep the cookies warm until you return!

Ryan Shafi
Operations Manager

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Reviews (8,232)
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3,358 - 3,364 of 8,232 reviews

Reviewed 14 August 2014

very clean, close to all amenities, good value for price, had a suite for same price as some very small rooms in times square. very difficult right now for cab drivers to drop you off out front d/t construction of times square.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 August 2014

Dear Kelly B,

Thank you so much for staying with us on your last visit to Manhattan! We are so happy that we are close by to all of your interests! Also, thank you so much for mentioning the cleanliness of our product. We do hope to see you again.

Ryan Shafi
Operations Manager

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Reviewed 14 August 2014

We really enjoyed our suite, and the location can't be beat, especially if seeing a lot of Broadway shows! Most of the staff were excellent, however, our two encounters with the concierges on the morning of Friday, August 8th, and Saturday, August 9th, were less than stellar. They both were not friendly and acted like we were bothering them. My expectations of concierges are that they are outgoing, approachable and friendly - this was our only disappointment with our stay.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
1  Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 August 2014

Dear Ann B,

Thank you so much for staying with us on your last visit to Manhattan! What a Fab review! Thank you for mentioning our excellent staff. However, we are so sorry about the service of our concierge. I will be sharing this review with that department so that we can ensure our level of service! Thank you again and we do hope that you come back soon!

Ryan Shafi
Operations Manager

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Reviewed 14 August 2014

The staff here are terrific - my teenage daughters are totaling loving the warm cookies. However, they have rented many floors during our entire stay to law firms conducting interviews with students from Columbia and NYU. I normally wouldn't mind, but we paid premium prices, and the lobby, elevator, and our floor have been choked with young people in suits. Just freaking weird for a family on vacation. I have had 2 people knocking on my room door, only to discover I am not with Skadden. During the day not a single elevator is available. This would be fine if we were not spending so much of our hard earned money on this getaway.
Sorry, Doubletree, though we are in the middle of our vacation I will choose a different hotel next time.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 August 2014

Dear Sally M,

Thank you so much for staying with us on your last visit to Manhattan! We are truly sorry for your experience not being of what was expected. Thank you so much for mentioning our terrific staff! We are hoping for you to give us another try. Please e-mail us at response@dtnyc.com so that we can further assist you. Thank you again for your review and your feedback.

Ryan Shafi
Operations Manager

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Reviewed 13 August 2014

We have stayed in this Hotel 2 years in a row and absolutely love it. The location is perfect. Rooms are so clean and beautiful. We can not wait until next year! The friendly staff and hot cookies are awesome! We could look right out of our window and see time square.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
2  Thank Cherie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 15 August 2014

Dear Cherie G,

Thank you so much for staying with us again on your last visit to Manhattan! This is the Best review ever!!! We are so thrilled that your stay was worth a 5 star review! Thank you so much for pointing out our staff for being friendly! Please come back soon! The cookies will be waiting!

Ryan Shafi
operations Manager

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Reviewed 13 August 2014

Traveling to New York City Doubletree is the place to be. Suites are great - you won't be late to enjoy the memories you'll make when you reserve a space here in Times Square. Don't delay, make that reservation today!

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 30 August 2014

Dear Joseph A,

Thank you so much for staying with us on your last visit to Manhattan! Your review is awesome! We so hope that you come back soon for more "Broadway Memories". Thank you so much for your 5 star rating!

Ryan Shafi
Operations Manager

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Reviewed 12 August 2014

I came to NYC on business and my wife and 26 year old daughter decided to join me. I selected the Doubletree Suites in Times Square for two reasons: 1.) the separate living room/bedroom would give the three of us some privacy and 2.) the location in Times Square would make it easier for my wife and daughter to get around while I was at work.
The location is a great starting off point for tours and sightseeing in and around Times Square. But the minute you walk out the door, you're accosted by a dozen tour guides who aggressively sell bus tours. Also, the traffic is a nightmare. 7th Avenue and Broadway between 40th and 50th Streets are gridlocked almost 24 hours a day. In the evenings, it's by far the worst. When we had the occasion to use a taxi, we had them drop us off at 6th Avenue and 47th Street and we walked the block back to the hotel. We found it to be faster that getting stuck in the Times Square traffic.
The hotel itself is above average. You have to take one elevator to get to the lobby and another to get to your room. The lobby is pretty nice, but can get crowded at check-in time. The Lobby Bar is unexceptional although they are open after 11pm which is a plus. They don't serve food at the bar which is a negative when you want to grab a drink and some snacks.
The sleeping rooms are pretty average. Ours had a nice view of Manhattan (not Times Square). But 10 minutes after we checked in, we realized that the carpet near the bathroom door was damp. There was a leak coming from the shower somewhere. We left a note for the room attendant but it was never addressed. The room had a mini refrigerator which did a good job of keeping drinks cold. It also had a microwave and a wet bar. The living room had a hideaway sofa bed and my daughter said it was okay. Not great, not bad.
Our room attendant did a very nice job of cleaning the room each day during the four nights, give days we were there.
We never ate at the hotel. For breakfast, I usually go to the Evergreen Restaurant on 47th St. (About 1/2 block from the hotel). I think you get much better food for less money overall. When I travel to NYC alone, I never stay in Times Square. The crowds are too much of a pain to deal with. But if you have a family and you want to experience life in Times Square, this is a good hotel for your needs.

Stayed: August 2014, travelled with family
4  Thank Glen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this reviewResponded 30 August 2014

Dear Glen P,

Thank you so much for staying with us on your last visit to Manhattan! We are truly sorry for your room note not being addressed. We will be addressing our Engineering and Housekeeping Team to always double check! Also, we are so happy that there was enough room for you and your family! We do hope to see you again. Please reach out to us at response@dtnyc.com so that we can assist you in your booking. Thank you so much for your review and feedback. Also, thank you so much for your 4 star rating!

Ryan Shafi
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#99 Romantic Hotel in New York City
#107 Family Hotel in New York City
#139 Luxury Hotel in New York City
Price Range: £124 - £584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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