From the moment we walked into this Hotel we were treated like dirt. Although our room was tiny we did not mind that so much at we were in New York and that is expected but the whole week we were there we had terrible experiences with the staff. Upon our arrival they did not even tell us which room we were in or offer to show us to the room they just took the money and gave us some paper with the room number and our keys on it. We were left to find the room for ourselves. Although the check-in was pretty straight forward and we did not think much of it only that the attitude was a bit stand offish and maybe that is how they do it here. However a few days later we were sitting in the reception and saw another couple being checked-in by the same man who checked us in. The man was acting extremely helpful and kind to this couple, saying things like: "I hope you found us okay, and you had a good trip here", "here are some free drink vouchers for the bar next door, oh and here is a voucher to receive discounts on meals at the bar" "I hope you have a wonderful stay with us" "You can take the elevator straight up to your room". We found this even more disturbing as we had previously assumed this was just the way the staff were but not it appears only we were coping all the rudeness. On our last day we had been out all day and it had been raining our coats were completely soaking and we asked is there somewhere we can hang these because we had checked out of our room and still had hours before our bus. The man at the counter said no we do not offer services like that. So we had no way of drying out jackets.
On another occasion we asked a lady at the counter if the hotel offered laundry services or she knew somewhere we could do laundry. The answer there might be a place a few blocks away, but sorry other than that I can not help you. When we spoke with the tourist information person next to the front counter of the hotel and asked him where he recommenced we go in Brooklyn he would not look at us and gave us a map of Manhattan and then said Dumbo is good and then did not tell us how to get there.
Overall this is not a terrible hotel facilities wise but our experience just shows how the staff in a hotel can ruin the whole place for you. We hated going back there every night as it felt like we were not even welcome when we were paying just as much as any of the other guests to stay there.
- Official Description (provided by the hotel):
- The hippest affordable hotel in New York City, where new friends are made every day. Room types for every budget and preference. All mod connections in every WiFi-free accommodation. Kick back and relax in our hip, modish lobby, grab a bite to eat at our restaurants, or soak up the city from above on our beautiful rooftop garden. ... more less
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- Also Known As:
- Pod Hotel New York City
- The Pod Hotel
- Pod Hotel Nyc
- Pod New York City